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February 2024 by Ashley F
Fraud Alert! Our company placed an order for delivery a week in advance for our event. The order was cancelled an hour before the scheduled arrival, with no reason provided. Customer service stated they could do nothing, as it was fulfilled through the Atlantic location. I was told on three different instances that the manager of this location would reach out, which they still haven’t (its been almost three months btw). Upon contacting corporate, they attempted to scam us by saying our Amex could not be issued the refund, despite it being the original payment method. They kept asking for personal debit information and then rudely hung up after the attempt was unsuccessful. We tried to resolve this with PartyCity as we have previously relied on them for our business events. Ultimately, this location and the company cannot be trusted to deliver, or provide adequate customer care. To resolve this, we filed a dispute with our banking; I advise anyone to go this route before their personal information is stolen by trying to resolve through “corporate”.
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February 2024 by Milly P.
Very disappointed in Atlantic ave Party City in NYC. The cashiers are eating pocky sticks while checking out guests, they’re behaving unprofessionally and with no manners. The store manager was nice and polite and helpful but the rest of the people need to get swapped asap. We ordered balloons delivery for the next day and they sent us blown out balloons. The bill was almost $400 and we even gave them the tip but at the end we ended up with blown out balloons. Total disappointment. I really wish I could give this place more stars but unfortunately until they make some changes I will have to give 1 star.
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January 2024 by Jose F Perez
Got the balloons I needed for my granddaughter’s birthday, Free Helium filling! Quick checkout
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January 2024 by hagai yardeny
ordered balloons for a new year party. they never delivered.... and i had to spend 2 hours on multiple calls to get a refund.
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January 2024 by Sheo Rodriguez
One cashier for 10 people is crazy !!!!! And they knew and still didn’t put anyone else on the cashier in fact one of the workers claimed they were busy doing something else I also asked to pay 20 dollars cash for my purchase and then to pay the rest on my card and the worker expressed how I had to use my card first and took my 20 dollars cash, held it proceeded to complete transaction and so the whole purchase went on my card anyway in which I didn’t want to happen in the first place but okkkk andddd then I also had to ask her to give me my 20 dollars back !!! Horrible service !!!!!
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January 2024 by Yohan -GArcia
It's alright
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December 2023 by Chef Kilah
Very organized, clean and great customer service
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November 2023 by Pat Tarantino
Indifferently managed and staffed.Every open register was operated by two people - one to handle transactions, and one to keep them company and ensure the checkout line moved as slowly as possible.Merchandise is haphazardly stocked on the walls, and despite having a huge footprint, there's shockingly few choices.Also, beware the store's return policy - store credit only for "seasonal" items. Major disappointment for a store that almost exclusively sells seasonal items.The staff doesn't want to be there and you don't either. Easily the worst Party City in NYC.
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November 2023 by Alexia Alexander
The most horrible service I ever received in my whole entire life. They look like they only employ teenagers who don’t know how to move the line. There was a girl with blonde braids and another with burgundy hair who did nothing but talk while I waited for about an hour.
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October 2023 by Courtney Fahn
Always a fun place to shop for party favorites. You'll always find something and more at this store. They have a good selection and the prices are not too bad. The location had everything and the staff was super friendly.
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October 2023 by Bethany B
I’ve literally never written a review for a store, but this is the third time I’ve had a horrible experience here! This is far and above the worst Party City I’ve ever been to. Even if the store is empty, expect at least an hour to pick up an order or get through the checkout line. This is the second time I’ve ordered online and gotten the notification that my order is ready for pickup, waited for an hour without receiving help, only to finally be told they did actually did not have the product and made me wait through another 45 minute line to give me my refund. Customer service is terrible and store is consistently disorganized. Would recommend going to the Party City on 14th instead.
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September 2023 by Harper Rose
Do not bother ever ordering from Party City if your balloons are routed to this store for delivery. I placed two orders of balloons to be delivered the day before my baby's birthday and neither order arrived. Called the store five times and no one picked up. No one returned my voicemail. I contacted Party City only to have my emails returned. I used the Party City chat system and the first time they told me it will take at least one week to "escalate" and the second time they told me the store will refund me and confirm with me immediately. It's been another week and no one has confirmed with me so this has now become a credit card dispute. The service at this store and Party City's support is shameful. Not providing the goods and refusing to refund is basically fraud.
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September 2023 by Costco sunset
Place is a joke. Said they had 4 of the items in stock that I wanted and that my order was ready. Took the train 45 minutes from bay ridge to find out the main item I went there for wasn’t in stock. Order on line or from Amazon
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September 2023 by Carol Y.
Do not order anything from this location, they will not deliver it. And when they miss the delivery, nobody will answer the phone or return your call so you just end up with nothing that you had originally planned for on the day of your party. You're left with having to dispute charges with your credit card company because no one from the store will answer your call about where your missing order is.
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September 2023 by Dana C.
if I could give 0 stars I would. the staff hang up on you and admit they are. they are nasty and don't understand they are employees. the staff and managers hang up the phone on you. the place should clean house.