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September 2023 by Adam Kemmerer
The line is often 10 deep and usually just one teller who is helpful. I've also been given attitude when depositing cash. If you can't deposit cash at your own bank, where can you?
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March 2023 by Hafeez Williams
"I had a terrible experience with Pafcu. When I opened an account, the staff didn't provide me with relevant information, which resulted in me losing my $930 deposit. The tailor even tried to upsell me to make a bigger deposit, trapping more of my money. Despite receiving a receipt and the tailor's confirmation of my new secured credit line, Pafcu called me a week later to ask for my permission to open a savings account just to store my $930 deposit until the process of my credit line was completed. This made me believe that Pafcu took my money without even having any accounts of mine to hold it in.Furthermore, the lack of valuable solutions and guidance from Pafcu left me feeling cornered and frustrated, with no support or transparency provided. I cannot recommend this credit union to anyone, as I believe there are more trustworthy ones that offer better financial guidance. It's also worth noting that the same staff has been working at Pafcu for years, which raises concerns about their ability to provide updated and reliable financial services to their customers."
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February 2023 by Hafeez W.
"I had a terrible experience with Pafcu. When I opened an account, the staff didn't provide me with relevant information, which resulted in me losing my $930 deposit. The tailor even tried to upsell me to make a bigger deposit, trapping more of my money. Despite receiving a receipt and the tailor's confirmation of my new secured credit line, Pafcu called me a week later to ask for my permission to open a savings account just to store my $930 deposit until the process of my credit line was completed. This made me believe that Pafcu took my money without even having any accounts of mine to hold it in.Furthermore, the lack of valuable solutions and guidance from Pafcu left me feeling cornered and frustrated, with no support or transparency provided. I cannot recommend this credit union to anyone, as I believe there are more trustworthy ones that offer better financial guidance. It's also worth noting that the same staff has been working at Pafcu for years, which raises concerns about their ability to provide updated and reliable financial services to their customers."
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January 2023 by Keris Salmon
I was a customer at NBC FCU for years. When they joined XCEL shortly before the pandemic the service deteriorated to an unacceptable level until I found Nicole Anderson. She's helped me immensely through some difficult issues and always calls back promptly. I'm back on board thanks to Nicole.
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July 2022 by beautiful usher
Leaves the phone off the hook during business hours very unacceptable and unprofessional to do that !
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July 2022 by Francesca Rozo
Nice people nice place
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May 2022 by Krysti S.
If I could give 0 stars I would seriously between the no help on weekends or after 5 I stupidly was over drawn .69 cents and for that you block a $831.00 deposit from PayPal seriously. I can understand if it was $5 or more but 69 cents are you kidding. Avoid this bank
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May 2020 by 22valisha
In office assistance they are great but the worst when it comes to answering their phones. They never answer smh
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February 2020 by Dave R
Small, and not stuffy. Community feel to the branches. But all business of course.
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January 2020 by Marie Cassagnol
Excellent job!
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January 2020 by david warren
Unfortunately they are crooks. I have a car lease in which i have a qualified individual who wants to take it over. Fits all the requirements necessary! They refuse to allow any swap a lease or takeover. I spoke to a manager named Elza who's EXT. is 231 and she said i need to stop making payments so they can repossess the car. Not the bank or the leasing company disclosed that they will NOT allow ANY lease transfers upon signing.
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November 2019 by mister wil
Great service, professional staff
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October 2019 by Latisha King
Lovely people and great customer service
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September 2019 by Conard Saul
Very good service the staf is grate
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August 2019 by Forrest Osborne
No longer open
