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March 2024 by VitalMWerks
This bank is trash. They gave so much runaround when i was trying to set up my online account. I had to come in person for their stupid "verification" process. What's the point of online banking if i have to come in-person.Not everyone can make it in person, hence why people do stuff online. Im taking my money out and going to a different bank like chase for sure.
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September 2023 by Andrea Smith
Wasn't crowded and very helpful staff
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January 2023 by Crystal L
Ms. Darcel is a awesome Branch Supervisor who really looks out for the well-being of her customers. I had a situation where a credit card company was trying to take advantage of me and not only did she give me wise counsel. She resolved the issue!!!
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November 2022 by Lionel Carrega
Staff was helpful and knowledgeable.
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March 2022 by black monroe
One of the most helpful people I ever met at Bank of popular she answered all my questions and was very professional Alexandra Rivera
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March 2022 by allison carr
Best bank ever.Great customer service and the branch manager yevgeniy. He is the BEST.
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March 2022 by andre Ifill
All of the bank tellers are very friendly and the customer service is top-notch!
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March 2022 by Lorraine Drummond
Always appreciate the prompt and caring service received from the friendly staff
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March 2022 by Nelson Cabral
Great service everytime! Michelle is awesome!
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March 2022 by Oriol Lozada
Amazing people great customer service
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May 2021 by Adrienne Williams
I received an email inviting me to apply for the PPP Loan in January. After some delays in having my taxes prepared I submitted my application on April 20. What a nightmare it has been so far. Ever since former branch manager Mr. Leo Garrick left things have really gone down hill. It's impossible to have anyone answer the phone so I find myself driving over to the branch to get things done in person. So far I have been given incorrect "advice" about the process. The branch manager was completely unaware of the type of PPP Loan (owner compensation replacement) I was applying for and refused to take responsibility for giving me inaccurate advice. So far I submitted my application nearly two weeks ago and there has been absolutely no movement. Why invite business owners to participate in a program your staff is neither knowledgeable of nor has the training or resources to support? I am eligible for a second draw but that is now at risk due to the incompetence of the staff, particularly the new branch manager. I DO NOT recommend this branch if you are a business owner that expects a professional level of assistance. Unfortunately, under the tenure of the new branch manager things have completely deteriorated.
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March 2021 by King Jose
My banker Darcel has been fantastic. I always wait for her because of her professionalism and patience. One of the main reasons I'm still a customer.
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October 2020 by Juan D Lopez
Went with a PoA to do a transaction in my Mother's name, the lady send me to the Dyckman branch, told me that I have to do it there, I was the only client at the time. On the Dyckman branch they told me they could do it in Brooklyn, just lazy.I don't recommend this branch at all.
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July 2020 by Cake J
The worst bank if you are trying to open a business account. On the website, there are a list of items you will need to open a business account; when you get there is totally different. They are very rude and slow. They would ask for information which is irrelevant to opening a business account. For example, they want to know how much you spend on inventory, the vendors information and etc. I am not going in there for a loan but to open a business account. DO BETTER!
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July 2020 by Liz S
Darcel and Leo are fabulous. We have been using this bank for almost 2 years for business banking and they are always available if the need arises. They also helped us navigate the PPP loan during Covid and if we were with a larger bank that didn't have close customer relationships this would have been extremely difficult. Thank you for being there during such a difficult time.
