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November 2023 by Crystal A. Crown
BEWARE- your stuff will end up ruined, they won’t take any responsibility, they won’t offer to move you to a different unit + they’ll keep raising your rent every 3 months.I got a unit here in 2020 for a little over a hundred bucks. A year or so later my rent kept inching up and up and up until this month it was going to be $400. Worse yet I went a few months the ago and noticed that the floor my unit was on was hot, humid, and smelled bad- when I went into my unit I found a weird oily substance on my stuff and some things were moldy. The people who worked there said that since we didn’t have insurance they couldn’t do anything for us, but that we’d have to “evacuate” because of the leak. By which they meant we’d have to pay to have all of our stuff moved to a different facility because they didn’t have any more units the same size. I asked why the place was so hot when it was supposed to be climate controlled and they told me that they were instructed to keep the facility THE SAME TEMPERATURE AS OUTSIDE— which is the opposite of climate control. I finally moved out, only my own dime, to a facility run by a different company.Definitely do not recommend this place.
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October 2023 by Patricia Keenan
I would like to send a nice 5 Starts for Sophie she's always help when I need it she is very professional and knows every answers for my questions. Knapp Location always clean as well the staff did a great job ?
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October 2023 by carline nelson
I would forever recommend any one to public storage Knapp , Sophie is very professional ,Friendly she help with any Questions that I have and help me save and get the right size unit.
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September 2023 by Felisita Almodovar
My husband took me to ihop for the first time. I was dying to go and happy to have it. I have an hour neighborhood, you took me for my birthday. The food was delicious, very happy.
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August 2023 by Katya Bourova
They raise the rent a lot, my unit was $29 a year ago and now I pay $50. I got no notice too. Also they're open 9-5, and I also work 9-5, their hours are very inconvenient.
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July 2023 by Peter T.
Worst place ever. I closed out my locker this morning, an hour later I get a call and they say that I left a plastic bin in the hallway. It was not mine and it was there when I arrived, I asked them to check the video which would show them it was not mine. Their response was that I was the only one on that floor today, if I don't come back and get it they will charge me. I'm beyond shocked, the lady who is telling me this clearly didn't do her rounds to check the hallways and is now saying that someone else's bin is my responsibility and I have to drive an hour back there or they will charge me!!! Bonkers. On top of it all they reopened my account without my permission. I called customer service to work this out but they can't close my account the store manager has to, they said the manager will contact me in 24-48 hours, I owe the next payment tomorrow which is why I cleaned and closed out my locker today. Find a different storage company this place is awful.
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June 2023 by Michael Harkson
If you like getting ripped off and dealing with people whose attitudes who shouldn't have a job this is the place for you. The longer you stay the more they raise your rent, It's a horrible place to rent from and they find the absolute worst people to work there. Not recommended. Most positive reviews are faked as I've witnessed employees telling people what to write. Its decent for a month or two but for long term storage, look elsewhere.
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May 2023 by Sade Gettys
I walked in to Public Storage 4/26 to ask about a storage space. I was helped by Sophie. She was very charismatic and informative. Sophie showed me two different storage spaces and explained each size as well as the building features. I was very impressed by the cleanliness of the building. I'm still packing but I am definitely going to use Knapp Street in the future.
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May 2023 by Jeannette Germany
Icame in on 4/27/23 to inquire about getting a storage unit for my extra things. I met with Debbie she super helpful and patient. She answered all my questions. She helped me figure out the size I needed and within the price range. See you guys in May!
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April 2023 by Azhane Brown
Very rude over the phone. Wouldn’t even look up the information I was asking for. Tried to hang up in the middle of me talking. I will be removing my items and heading to a new storage company.
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April 2023 by Soldier Steve
She was polite, knowledgeable and professional. She made the process SUPER easy! I wish more customer service people were like her!
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March 2023 by Soldier Of Salvation
She was polite, knowledgeable and professional. She made the process SUPER easy! I wish more customer service people were like her!
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March 2023 by Srini Vasan
Sophie was excellent she give it all She deserves a 20stars great Job place is very clean she's very professional she's the best she knows her job
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January 2023 by Jagga Jutt
Sophie was great she help me get the right size for the best price
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December 2022 by Dmitriy Morozov
Sophie was great and very helpful with getting me set up, nice convenient location, and great service