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September 2023 by AR D.
I just called the Raymour & Flanigan and no one answered the phone after six minutes. So, I hung up. Is this how they handle customer service?
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September 2023 by marcia henry
This was my first visit to this store and while I only needed one simple item, Wynn made my experience rewarding and comfortable. Wynn walked me through from the entrance to exit with dignity and respect. I could not ask for better customer service and support. Thank you Wynn for the experience and accommodation, even though I was tired and cranky most of the time.Wynn, we all need you in the service industry. Keep up the good work, ? ? You are necessary ?.Thanks again.Cia.
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September 2023 by Delores Stokes
It was a pleasure having Wynn to assist me with making my purchase.He is very professional, knowledgeable, Patience and I wish that there were more representatives like him.
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September 2023 by Lola Del Pozo
I purchased a loveseat on September 2, 2023, and paid a total of $1,367.95. The sofa is made of plastic materials; it's not fabric. Every time I sit on it, the cushions slide out. The material is so bad that it makes me sweat, and it feels rough to the touch, completely different from the sample in the Downtown Brooklyn store.The salesman, offered me a discount that he never applied. He also offered a guarantee, but I had to pay extra money for it. Then he offered a Visa card that I never received. I feel he lied to me in every way. I told him that I don't have a job because of my health issues, but he pushed the sale.
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September 2023 by Dawn McEnery
The best shopping experience I've had in years. No pressure to purchase and lots of patience as I reviewed the sofas that might work in my apartment. Ben worked with me and helped so much in my selection. The entire staff was friendly as well. It was refreshing to find a company who cares about personal service.
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September 2023 by Dylan Cali
Wynn provided great service and helped me find the frame, bed, and style that fit both me and my new apartment. He was very patient and friendly answering all my questions and helped make what is normally a very stressful buying decision easy and straightforward. Great experience and highly recommend!
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September 2023 by Valencia Smith
He was so helpful and handsome as well. Wynn assists me a nice beautiful dining set. We love so much. Thank you!
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August 2023 by Scasha Allard
I came into Raymour and Flanigan today, very clueless of getting something. I met a very polite sales man by the name of Wynn, and I got exactly what I was looking for. He was great and I'm also getting my deliveries tomorrow thank God!!! Thanks so much Wynn.
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August 2023 by Roman Olarnyk
Great selection for all tastes. Sales staff responsive and very helpful. Nice that they cover for each other when original staff off that day. Delivery was sooner than expected, and wonderful set up. The end result drew "terrific" and "knock out" praise from friends and family. Thank you sooooo much.
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August 2023 by Mariya Pydyk
Hi, we have been searching a lot of sofa beds on Internet. It’s very difficult to buy sofa online even pictures are great, you will never know how exactly it looks like. So, we decided to go to off line shop on Fulton Street and choose one. The Sales person was amazing, she made us feel comfortable and we spend some time together to understand how the mechanism of sofa bed works. She provided a lot of information to us and finally we bought one. Good experience and professional people!Thanks so much!
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August 2023 by Kaseem C.
Watch out for the sneaky delivery guy Jean. He tried delivering damaged furniture To my home mama always said if you lie you'll steal. Jean is never welcomed to deliver anything to my home. DO NOT TIP!!!!!
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June 2023 by debra lennard
I love shopping at R&F in Downtown Brooklyn. My favorite salesman , Ben is very knowledgeable and always leads me to make the right decision. I also love that I dont have to wait several weeks to receive my purchase. The 5 year protection plan is a MUST and it gives me peace of mind!
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June 2023 by S. Holliday
I highly recommend this furniture store. Most items are in show room to check out up close. The salespeople are courteous and friendly. I appreciated the professionalism. I was very talkative and excited as I shared about my retirement.They were great listeners. I hope I'm just excited about my purchase once delivered.
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May 2023 by Stella F.
Went to peruse for living and bedroom furniture. We were met at the top of the elevator by a sales person. He did well to keep his distance but chime in every now and then with the sale price for an item I was looking at. Their prices are reasonable but the style of the furniture is a bit too dated for me. More my parents/grandparents style. They have a large sceeen to show their online Cayo light which has some better pieces but none were available to view in store which I think is the point. They offered a test run of one of their tempurpedic mattresses which was very nice and got an email to register for a $25 gift card. We thought we would get the gift card on site but it's actually a very long online process to get it for trying out the bed. All in all if you're not too picky or like a more "cozy" rather than modern style you might be able to find something here but isn't for me.
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May 2023 by Eddie Slate
Amazing customer service at Fulton St, Brooklyn location with Joe V and great selection! He made me feel like family!
