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November 2025 by mary pepa
Okay, first of all — do not buy a Beautyrest. After more than 60 days of sleeping on it, it has never broken in. The sales staff actually seem to know this about the mattress, too. Be very careful when combining promotions, because you can end up paying more. When you total the payments from their 0% financing, the final amount is significantly higher than the advertised price — especially compared to using your own credit card or paying cash. You could honestly go to another retailer and skip all that hassle.
Their delivery team is still fantastic, though — polite, on time, and careful with setup.
While my initial experience in the showroom was great, dealing with their customer service afterward has been a headache — long, drawn out, and frustrating. I’m now stuck with a $4,000 mattress, sore shoulders, and unreturned phone calls. I’ve had such good experiences with Raymour & Flanigan in the past, so this has been really disappointing.
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November 2025 by SHIHAB KHAN
Awesome
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October 2025 by Anna Hmelev
We had such a good experience with Laura! She was super knowledgeable and really took the time to help us find the right mattress and adjustable base. She explained everything clearly and made the whole process easy and even kind of fun. What really stood out is that Laura stayed in touch with us all the way until delivery — she kept us updated, answered all our questions, and made sure everything went smoothly. You can tell she genuinely cares about her customers. Thanks again, Laura — we’re really happy with our choice!
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October 2025 by Nancy Gonzalez
Laura was a pleasure to work with, and helped us find everything we were looking for.
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October 2025 by Michael Yang
I had the best experience at the Coney Island Raymour & Flanigan. Erica who was my sales consultant was absolutely amazing. Very knowledgeable, patient & friendly.
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September 2025 by Laura Cohen
Friendly, helpful service, fast and easy... thank you!!
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September 2025 by Paulette Holiday
Nahid is pleasant and very helpful. He understood my vision and guided me through the process. He was not pushy which is what you expect from a saleperson. Thank you, Nahid.
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September 2025 by Irina Sterenzon
Attentive and professional service.
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September 2025 by Dorota Wysinska
I had a wonderful experience with Masha during my recent visit to the store. She struck the perfect balance between giving me space to browse independently and being available when I needed assistance. Rather than following me closely, Masha let me know where she would be if I required help, which made my shopping experience feel comfortable and relaxed.
When she did step in, it was always at the right time, offering thoughtful suggestions and presenting options I hadn’t considered. This not only expanded my choices but also showed her genuine commitment to helping clients find what best suits their needs.
Masha is highly knowledgeable, professional, and truly has the client’s best interests at heart. Her approach goes far beyond simply making a sale—it reflects care, respect, and expertise. I believe management should recognize her outstanding service and consider her as a role model to train and inspire her colleagues in delivering exceptional client experiences.
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September 2025 by Lucas Lin
Sales lady is very welcoming and patient when we visited to purchase the furniture.
However, the after sales support from Raymore & Flanigan is lacking and basically does not exist. Purchased a bed and 2 nightstands. They arrived without any box packaging, just wrapped in moving blankets.
The delivery guys rushed me to sign after they assembled the bed. After signing the delivery, I found many cracks/damages on the furniture. Contacted Raymour & Flanigan customer services. They refused to replace the furniture and said they will send someone for repair, but no one ever came to address the issue or attempted repair.
There is basically NO after-sales support once you pay for the products ：）
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September 2025 by Arkady Blyakher
I wanted to answer this question after receiving the furniture.
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September 2025 by Collins Ramjohn
I received service as expected; nothing exceptional.
I shopped online and was well informed of the offers that were available.
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September 2025 by Geri Martinez
Excellent . NAHID was very patient as I tried to find what I wanted . He,also went out of his way to help me when I changed my entire order the next day.
I wanted the Moorea Collection. It was
not in the showroom. I found it online and hegot it for me
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September 2025 by Vincent XIE
It was a nice experienced shopping here last night; I got what I wanted and they are going to delivery to my new home. Thanks !
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September 2025 by Stacey W
This is the second time that I go the store to improve my furniture in my apartment. I am very happy to see a variety of choices that the store has, and it is affordability. Highly recommend.
