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January 2024 by Amina Ward
Thank Danessa, for taking care of my issue today, your service was exceptional.
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January 2024 by Zuwena Gordon
I am so thankful for the help that Alexis has given me. Alexis quoted my two automobile & renters insurances, and not only did Alexis offer a detailed quote but also many options to fit my specific needs being that it has been so long since I’ve had insurance, even better Alexis has exceeded other competitors offers that I contacted as well. Alexis is an amazing agent, great character, professionalism, listener, patient and trustworthy. Alexis provides excellent service and made the process so easy and painless. I felt the "WOW" effect! Alexis saved me a major amount of money, I now have outstanding coverage. I would recommend Rodney Shannon- State Farm Insurance and specifically Alexis to any of my friends or family.” Many thanks again!
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January 2024 by Nyree Hickman
Danessa is VERY helpful.
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January 2024 by Travis Poindexter
My conversation and service with Ms. Sandra Aikins was great. Very helpful and informative. I definitely hope I can continue dealing with Ms. Aikins in the future.
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January 2024 by charly nunez
Danessa is the best on that team, very professional, she helped me a lot!!
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January 2024 by Mellinia Rodriguez
Alexis has been wonderful! She helped me & my daughter with my policies telling us & explaining what everything had cost & what each policy was for.
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January 2024 by Isaac Jackson
Unfortunately I have to amend my previous review of this insurance due to the continued poor experience my wife has experienced over the past 4-6 months with them. Numerous calls with no reply or return; no help or even understanding of the situation at all. Problems are still not fully resolved. Took almost 2 months to get a claim processed for under $1000.All the auto insurance options now are awful, but maybe try somewhere else first if you can.
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January 2024 by Elvis Reed
Thank for being so helpful to me and support
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January 2024 by lois simon
Never met Rodney Shannon.. Would love to see who my Agent is. So I am disappointed about that (It's like putting your trust in a Doctor, who has the expertise that you are paying for but you only see his assistants, and that is the only reason why I am giving a 4 star rating instead of a 5) But he has Vanessa Rodriguez and Ms. Lay. Two very good employees. They are both knowledgeable and caring individuals. who really worked with you. Them two, provided very good customer service.
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December 2023 by ashik dewan
Alexis Davis is a very good person. Her service is highly excellent and she knows her stuff! I recommend her again.
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December 2023 by Max K
Vanelssy was a great! First representative that knew how to handle my issue and was patient with me as I was so frustrated already from my past experiences. Pleasure to deal with, I hope this office keeps her happy so she sticks around and is able to help with all my future insurance needs.
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December 2023 by Aminur Rahman
Alexis is a very helpful and great follow up on my request. Thank you.
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December 2023 by Jannatun Nayem
Let me summarize one of the worst experiences of my life with this agency. Everyone who is looking to get a policy with these people, please read this. A huge scamming going on here.I cancelled my lease in 06July of this year so called them to cancel the policy. I also enrolled my new leased car under a different policy with them. Every time I call, a receptionist picks up, takes my name and promises to call back. No one ever called back. After I tried calling multiple times and no one called back, I emailed them on 26Jul2023 for a cancellation notice. They informed me they cannot cancel a policy if I do not demonstrate plate cancellation proof. I sent my plate back to DMV but they never sent me a letter. I kept trying to call statefarm and kept trying to cancel. Same story no one calls back or responds to email. After being frustrated, I wanted to cancel my current policy with them end of Sep2023. I finally got in touch with their team lead Danessa after I practically told the receptionist if no one calls back, I will take legal action. Danessa then right away processes cancellation of my current car and also the older one that I have been trying to cancel. She sends me an email notification with cancellations. She also told me that they never got my voicemails and emails as someone name Sandra kept deleting the voicemails and emails, which is absurd because I sent it to Rodney Shannon general email as well as 3 agents. My current car policy was cancelled but they did not cancel my old car so I called my bank and blocked automatic payment. I kept following up and every week Danessa kept giving me a new date for update on cancellation and told me my case is with their underwriting team. She also told me I wont be billed and it will be taken care off. I finally get the plate cancellation letter from DMV on 4Dec2023 and I share with this team. But I kept getting a bill. Yesterday I get a bill that Statefarm cancelled my policy due to nonpayment. I owe them $1800. Not only they charged me for all these months but also no news on returning my money. Now I am afraid they will send this bill to collection agency which will hurt my credit. I am putting this review here while I figure our legally what I need to do to get out of this mess. Now Sandra told me she understands my personal goals and concern but the underwriting team would give an update to me on 22Dec2023. Why cant this team call the billing department and let them know of the issue so that I did not get all the bills?I plan on reporting them to insurance board today. I am also going to talk to a legal representative.Hope this saves all the people whos trying to get an insurance from these scammers.
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December 2023 by FELICIA MYERS
My agent Alexis is the best! very easy to communicate with, she very nice and is on her job.Thank you Alexis.
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December 2023 by Ariel Hodge
It was great to work with Alexis! She helped us find the best rate and explained everything thoroughly. Alexis is also prompt with all the follow up questions we have
