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June 2023 by A. Freeland
No one knows the job. Everyone keeps telling me to call the customer service number on the back of the card. They have flat out lied to me three times. Once saying my card would keep the same number just the 3 digit number on the back would change. Like it has happened other times I've gotten my card replaced. Plus they never told me my current card would stop working. The second lie was from the branch manager saying the card would be mailed to me with in 7 to 10 days. It's been 20 days (13 business days). The thrid lie was when the Manager said if you don't receive it by Monday we will have it over nighted to you. The branch just told me they don't have the option. Seriously... I understand formats and procedures change, but that's your job. You should be constantly updated and know your occupation.
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September 2022 by Mina Azer
Amazing customer service. Had a few issues and went to this branch and I was extremely happy with the service I received and particularly from Ms. Dana Khater as she was very helpful and patient to resolve all my problems despite many obstacles. She was very resourceful and persistent to find a solution that would not delay the results. Many others would have just filed a case and let it go, but she persisted until she solved the issue and she also followed up afterwards to make sure the other department followed through on the resolution. I highly recommend this branch and in particular Ms. Dana Khater.
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September 2021 by Anthony Missud
This post directly pertains to Steve the financial consultant who I believe was recently hired after Mr. Kelvern Chen left the branch. You totally ignored me well knowingly you knew I was waiting to speak to you. I would’ve appreciated it if you would’ve came out of your office and assisted me on my request but you sat there like a stiff board...and no...you were not on the phone! I will make sure that I close my accounts.
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September 2021 by Kissy Pechette
Laura wright is the best employee.she greeted you with warm smile and answer you in any question you need.she also pleasant and accomodating..thankyou laura wright
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January 2021 by dorothy pigadong sosyal
Laura wright is the best employee.she greeted you with warm smile and answer you in any question you need.she also pleasant and accomodating..thankyou laura wright
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January 2021 by David Batila
i visited this branch today ,Vlad shin was extremely helpful guy.thanks man again !
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November 2020 by Tony M
This post directly pertains to Steve the financial consultant who I believe was recently hired after Mr. Kelvern Chen left the branch. You totally ignored me well knowingly you knew I was waiting to speak to you. I would’ve appreciated it if you would’ve came out of your office and assisted me on my request but you sat there like a stiff board...and no...you were not on the phone! I will make sure that I close my accounts.
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June 2020 by Muhammed Asif
Excellent bank very nice people
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June 2020 by Jim P.
I don't bank here regularly, but stopped in to use my "stimulus" card and the person / manager that was in the ATM area was full of useful information regarding how to use the card and the monetary limits, etc.It was just good customer service and I was happy for the help.
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March 2019 by Peter M.
A great bank. A neighborhood bank. I do all of myBanking here at this bank very reasonable and service is great
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February 2019 by Veronica Castro
Best service
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February 2018 by E S.
This review is more about their new set up. I cannot stand their new teller windows. I feel like everyone is on top of me when I go and everyone can hear what I'm getting done. In an era where people are looking for more security when it comes to banking, they've set it up so you feel extremely exposed
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February 2018 by Sylvana Rahman
Laura Wright was extremely helpful. Just opened an account with her.
