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December 2023 by Naomi T.
Last resort Sephora. This store is almost always out of something and the associates never seem to be helpful. In general, I would come here if I was visiting another store since the other Sephoras are better kept.
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November 2023 by Luz Gomez Tapia
I won't give 1 star because I was at least greeted by the gentleman Tony and he was the only one who asked if I needed help. I was looking to get assistance with shade matching and was told to wait 5 minutes for an associate. I waited over 10 minutes and no one came and all the associates kept ignoring me and helping other customers who came after me. I decided to leave and just go elsewhere. This locations customer service has just gone downhill...hopefully it will improve one day.
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November 2023 by Patricia Kane
I recently purchased a sample set of 6 fragrances. I discovered that two of my favorite fragrances. Very good girl and Viktor flowerbomb was only half full. There are very small to begin with. Also, the other small sprays were also half filled. WHAT A RIPOFF. It was the KingsPlaza store in Brooklyn, NY
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November 2023 by Socorro Puzo
Grace was so helpful, she picked skincare for all three of my teenage kids. She was so knowledgeable such a wonderful person. Cece is another excellent store associate that helped my family. Cece was amazing, she helped us for probably over an hour with starter makeup kits for my two daughters. She was so patient with us, both ladies gave us plenty of options and recommendations for items we were looking for. Thank you ladies, this was the first time my kids shopped in Sephora for themselves, they keep talking about how their experience was so good. They want to come back and shop so bad because of you ladies lol. Thank you so much!
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October 2023 by Lois Foster
I wish I could give no star.Unprofessional & deceptiveHad a 1:30 appointment arrived around 10 minutes early addressed a young man who at the time I wasn’t aware was the manager, Jarred (sic). He directed me to the beauty station to await my technician. I was immediately reprimanded by a technician who curtly stated, “you can’t sit there unless you are having service”. I countered, “I am having service”. She went on to ask me what service and what time.The technician finally appeared and I mentioned that I had my lashes. My technician was summoned by the technician who was snappy and they had a conversation out of my ear shot where the technician who was to apply my lashes returned and asked me for a receipt for the lashes that I had in my possession, I told her that I bought them at the World Financial Center Store (this store is where I usually shop and make all my reservations being that I work in the area). The rude technician then my technician over and I then asked for a manager. I noticed that my tech, the rude tech and the manager were all having a lively conversation at the register so I walked over and mentioned that I have a time constraint. The manager went on to ask where did I purchase my lashes and I again conveyed that they were purchased at the Financial Center store. He looked up my account, me being a “loyalist customer” and found the purchase. I then in return asked to see the tech’s license since the manager, Jarred, mentioned that he only has two licensed techs in the store who are able to do makeup and lashes. Jarred mentioned that the tech would provide her license, I waited approximately 15 minutes after which I asked another tech if she could apply my lashes and she was more than willing but shortly after she told me to have a seat, she was told by Jarred that she could not perform the service. I waited another ten minutes and finally had to leave the store because I was running short on time for my event. The store was not able to provide a license for the tech that both the manager and the technician were positive was onsite and in the back room.I am hoping that this letter will alert your district managers and also reinforce strict re-training in customer service as this store leaves a lot to be desired in terms of client relations
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October 2023 by Chaya Kaminsky
They have the nicest staff. When I got there the lady let me in even though she said they're closing, I told her there was one thing I came to get and she let me in.
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September 2023 by Star Johnson
I love Sephora but this location just not it for two people to have to redo someone make up is unacceptable .
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September 2023 by Milly Delvalle
This location deserves 0 star. Rating this location one star is generous. Today I walked in this location already knew what I wanted to purchase. When I walked in staffs was talking among each other, I wasn’t greeted / backs was turned. I wanted to get something from the morconan oil section, I was too short to short wasn’t able to reach. I walked the entire store twice to get a staff to assist me. I walked up to the register to ask for assistance from the cashier. I believe there was a store manager or supervisor who there who said she would be able to assist me and she would meet me there. I waited nearly 15 min trying to get something that I already wanted, all I needed was someone to bring something down for me. I walked back to the register to asked for help then the manager finally came. But honestly, I walked out the store empty handed I was very frustrated. I refuse to support a location with volume that lacks on customer service. I left the store and order what I wanted online. PEOPLE STAY AWAY FROM THIS LOCATION!
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September 2023 by Shemeta Lake-De Leon
I will never shop at this location again. Customer service is nonexistent. The workers were busy chatting with themselves rather than trying to assist customers. No one asked if I needed help. I had to ask for help three times before getting some type of assistance. And, the help I received was subpar. Such a shame. They really need to do an overhaul of the workers here and hire people who really want to work. Until then, I rather spend my money elsewhere.
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September 2023 by K M
Quality of service is really bad at this location. After I waited for attention and was ignored couple of times, I just dropped my stuff(I was going to purchase several items) and went to Ulta, and spent my money there instead.Easy-peasy.
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September 2023 by Moonie
I will never go there again. It's terrible!
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August 2023 by Shani
I had a really great shopping experience at sephora. I believe it was the manager. She helped me pick my foundation, concealer, setting spray. She helped me even after closing time, and I didn't feel rushed.
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June 2023 by A G
Like someone said earlier "the manager has a bad attitude". Opened 20 minutes later because the manager was holding a meeting with coworkers. Then the manager told the worker to wrap it up with helping me because she has to go help other customers. I came for one thing, but filled up the bag with other products recommended by the worker and as I was finishing up with what I actually came there for, I was rushed and ended up leaving everything.
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June 2023 by Saifuddin MD Tareque
Good Customer service
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May 2023 by Heena S
The manager has a bad attitude
