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December 2025 by Sohayla
Completely negligent. I’ve had to go in three times just to set up my wifi. The first time, the employee gave me two routers instead of a router and a modem. Then I discovered that the coax cable was missing from the box. So then I had to go back for that. Such a waste of time.
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December 2025 by Nicole Wenzel
had an amazing experience with Jocelyn at the Spectrum store on North 7th in Brooklyn! She was incredibly helpful and patient while setting up my new mobile and internet account. Jocelyn explained everything clearly, made the whole process smooth, and went above and beyond to make sure I was taken care of. Excellent customer service — thank you, Jocelyn! Highly recommend seeing her if you visit this location.
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November 2025 by Toney Brown
Jocelyn provided the best customer service I’ve ever had. 10/10 would definitely recommend for any and all spectrum customer needs!
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October 2025 by Mariluz Medina
They were fast and helpful
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October 2025 by luis rodriguez
poor customer service. Edit (since I cannot respond to response): no thank you, with your copy paste response, Spectrum.
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October 2025 by Tony Yan
Spectrum is terrible, you never get good service there even though there is almost no customer. In this internet era, don't waste money on spectrum!
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October 2025 by Ivy P.
Had the best experience and the staff was very helpful.
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September 2025 by Anthony B Parker
Love this location!! This is the third time I've come here, and the second time Max has taken care of me and helped me out with whatever I need assistance with.
Highly recommend this place, it’s clean, quiet and the staff is super friendly, helpful, and “really fast” and very professional.
They know what they’re doing!!!
Thank you MAX..
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September 2025 by Aika Cal-Jorolan
I went in to get an upgrade for my phone and Ms.Jocelyn was so nice and helped me all the way. I had a great time with the staff. Everyone was so friendly. 🥰💖
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September 2025 by Latoya Turner
Jocelyn and other staff was very helpful and very kind .
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September 2025 by Charlotte Cripps
Jocelyn was an amazing help setting up our home Internet!!!! So so happy :) so kind and helpful
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September 2025 by Leah Hamos Tantalean
I just had a great and speedy experience in this store! I had gone into the 23rd St store earlier today and received nothing but an hour long wait and disinterest from their staff for what should have been a quick drop off transaction. The Williamsburg location had positive and friendly staff and the whole interaction was done in 5 minutes. Such a win!
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July 2025 by Dale Young
During my visit, the store manager Angie spoke to me in a disrespectful manner and tone. this behavior was only disappointing but also unacceptable especially from someone in a leadership position. unfortunately, this incident has left me undervalued and dissatisfied. I left the store without resolve the intermittent internet connection.
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July 2025 by Chloé COMBIER
Max was fantastic! He helped us set up our cable and mobile lines quickly and efficiently. Max was knowledgeable, fun, and always polite. Truly best-in-class service - highly recommended!
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May 2025 by David Baker
Julia Jo something like that rushing me by talking to her co worker about paying her bill while I’m trying to do the same thing. Rude ahh itch
