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February 2024 by M P
Horrendous, filed all the paperwork they asked before the deadline and they sent my money to unclaimed funds. It's taken me more than 8 months to recoup only half the amount because of them. It makes me so angry.
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February 2024 by David Meltzer
I have to get out of this bank. I arrived at 9:00 - no tellers were there. One bank "officer" merely raised a finger and went back to her call. After ten minutes with still no tellers, I inquired of another "officer" who just shrugged. Left the bank without completing my transaction. And this is not the first time.
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December 2023 by Reda Maher
Called the bank to check what documents I needed to open a bank account, then told them that was gonna be there in 30min. I get there then wait for almost an hour to be told that I need an appointment. When I asked to speak to the manager. I had to wait 20min to speak to stupidest person ever, very rude and inconsiderate. She said even though we told you to come it’s not our fault our staff told told you to come.
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August 2023 by Michael Gordon
Unbelievable wait times when you have problems. Worst bank I have ever had to deal with. Mergers make things even worse.
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December 2022 by Victoria Morey
Can’t wait to take all my family’s money out of this bank. True, there’s rarely a wait, but when you get a chance to speak with someone they are remarkably unhelpful. Every time this bank has traded hands, all the employees we’ve known and trusted for years get laid off. What is left? People who have customer service as a last priority. Employees who feel it’s their job to prevent you from carrying out your banking.
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July 2022 by J Lynn
There are no wait times in this bank because it is not popular. It is an ok bank if you are making simple deposits and withdrawals. If you have something more involved it's super annoying because of a wait that seems unnecessary.
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January 2021 by Gee greene
Worst bank ever they did large withdrawals on my account without my authorization and blamed it on NYC DOL. I been robbed by these people who has the poorest communication in the country
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May 2020 by Alicia Dick
Deposited cash Friday morning before bank opened, my CASH deposited wasn't deposited until Monday. It's not like they're super busy, service is terrible.
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November 2019 by Nashira Battiste
Worst bank ever!!!!! I waited 45 minutes to be told I can't be helped. I lost my wallet and everything in it. I called the customer service line and they told me they can't give me my card number over the phone. I went into this branch and after a 45 minute wait they tell me I need my id. I needed my card number (that was stolen) to get a slight refund from mta for the monthly card I purchased that was also in my wallet. I don't recommend anyone going here.
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February 2019 by Stefon Piggott
Absolutely terrible service. Only 1 teller working and it takes 40 minutes to an hour just to sit down with someone when you only have 2 people ahead of you in line. Especially after the wait I had to day I’m officially closing my bank account here. At this point anywhere else is better.
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January 2019 by Allan Bealy
Saturday afternoon, four people waiting in line and one teller! Not acceptable. Worst bank in the neighborhood.
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November 2018 by georgia roth
I highly recommend this branch location. I have never ever encountered a long wait time and I find the staff to be courteous and friendly, especially my banker who helped me open my account, Fred Tkach. He is so cool and professional at the same time. Recently , I encountered a problem with my funds and Fred went out of his way to make sure the issue was resolved quickly. Five stars all around!
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November 2017 by Kev Bro
Very convenient I visit this bank once a month, Tellers are very nice, always greeting you with a warm hello
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April 2017 by Amelia Mercado
People dont now what there talking about cause they are the best try 5th ave and tenth street its bad there not good
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January 2017 by Ronald Grossberg
Poor service. Tellers usually trying to sell you more accounts, credit cards or other services.
