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April 2024 by Daniela
Do not recommend for businesses. Very slow and poor customer service. We have had a webster zelle account shut down for a month now and have received nothing from corporate just told we have to go into the local branch. emails and phone calls barley are returned.. shameful
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February 2024 by Khizar Hayat
I been 20 years with this bank everyday they are getting worse and worse rude and rude and unprofessional. I don’t know why this bank even exist here. That is close to my house and I am working everyday therefore can’t go farther for another bank but it will be great help for the community if they close this branch and let some other professional bank to come here on this location.
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December 2023 by Sean Sweeney
This is a GENUINE review. I live a across the street from this bank and the staff and service are great. That a homeless person camps out in the foyer in the early hours in sub-freezing temperatures is not the bank's problem...it's everyone's problem. Judge not...
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August 2023 by Shefali Chow
Miss Kira Claytor helped my son feel at ease in his time of concern. Very kind and considerate. Thank you for the excellent service!
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August 2023 by Thats Crazy what else?
Place is racist look elsewhere there is a reason why it’s reputation is so bad that real estate agents don’t want business with this bank.
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May 2023 by Ilker K.
130 Church Ave Webster Bank Branch ! HORRIBLE HORRIBLE HORRIBLENothing else to say. They deserve ZERO stars. I am a business account holder at Webster Bank and i do not write reviews usually. But in one year after sending to their customer relations several emails and tons of phone calls regarding this branch clerks at this point I do not know what else to write. SImply they have the worst customer service the clerks are yelling and complaining and giving hard time whenever we are trying to get change from the branch for our business also we are taking our depsits to the branch every day after sorting the bills only today we didnt have a chance to sort it and the dilemma and attitude they gave was unbelievable. The clerk threw the money back and then complaining and then loudly talking to her coworkers regarding this. On top of that she didn't count and deposit the money for over 20 mins she even left her desk. Unbelievable definitely will look for another bank. Lots more ... If you are a business owner and want to run your business banking smoothly take my advice and stay away from them because their customer service doesn't care as well. Worst bank to work with ( i don't know other branches but since the client services are not doing anything as well i dont expect much from this bank )
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September 2022 by Tonima. i
I would give this place a 0. These people are so disrespectful and rude towards their costumers. It’s so difficult to have access to the safe box downstairs. These representatives make it HELL to access the box. Several times before I made appointments for myself or my mother well in advance. But when we go, they tell us there was no appointment made…..even though the representative on the phone clearly said they “wrote it in the book.” I don’t know what kind of unorganized system this is, but it needs to change. When I called to ask why the appointment wasn’t written down properly, she hung up the phone on me saying there was a “line.” Disgusting behavior. No longer want to bank with them or have a safe box. Unreliable.
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September 2022 by moe rak
THIS BRANCH IS VERY UNPROFESSIONAL!! Webster Needs to investigate these incompetent people and replace them ALL. Very RUDE and disgusting attitude from Staffs and Manager. Never coming back here again!!
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September 2022 by Ahmed Payel
@websterbank My wife went to the bank to get to the vault, even though she called ahead of time and told no appointment need if an emergency. but as soon as she went to the bank the two teller asked if she had an appointment and before my wife can explain why she didn’t had an appointment they both started being rude and started yelling at her for trying to explain. My wife got fed up and yelled back. Then the manager Mathew came down, and he seemed to be more understanding as she is the one my wife spoke in the phone. My wife was so irritated that, she closed the account. # Websterbank hopefully notice all the bad reviews at this location and take action. Otherwise bank will continue to lose customer at this beautiful location and give @websterbank a really bad reputation.
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July 2022 by Mohammad S Mostafa
last two days weren't able to reach any customer service representative over the phone to resolve my debit card issue. Total wasting of my time.
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July 2022 by Rafee H.
Bad service!!! ?? Always short of employe and very long wait and bad manners. Don’t open account here.
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June 2022 by Dorota M
The rate I give this branch is below zero/negative! This branch should be closed immediately and Director Bert Matthew and his female customer service representative should be disciplined for being very rude, disrespectful behavior. Came to this branch on Friday, May 13, 2022, spent 1 hour and left without being serviced. The female customer service representative took people who came after me. BERT Matthew got on my elderly mother's face and SCREAMED. He got on my face too. I have never been treated like this in my life at the financial institution. They are being paid for what? Being rude and disrespectful. I felt threatened! In the past I was receiving good and satisfied service with previous Astoria bank. The manager and customer service representative should be fired and not allowed to work at any bank, they have no communication skills, rude, disrespectful, not knowledgeable. They shouldn't be around customers.
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June 2022 by Yestak Haq
The worst bank in the history of banks. Took appointment twice for my mom for her safety deposit box and twice they tell me there's no appointment. People are useless there. Employees there acts like they own the bank. I wish I could give it NO STAR!!!ZERO!!! I hope they get shut down.
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March 2022 by Leslie R.
Unreliable, unhelpful, and overpaid. They'd sooner let you die than do their paid jobs.
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March 2022 by Faseer Kabir
Terrible customer service, cannot even open a proper account without them turning us away. Customer service is awful and poor conditions, I do not trust them with my money as they cannot be trusted to make good decisions and make constant mistakes, they refuse to hold themselves accountable. Tellers and managers are uncooperating and negative, and are borderline incompetent. It is unfortunate that there are hundreds of people who had decent service with the previous Sterling and Astoria banks are now subject to this poor quality of a Webster bank branch. I suggested several family members to switch to a better bank provider and after seeing how degraded this branch really has become, they switched and are happy with their current services. Would NOT recommend, please look elsewhere, even if it may inconvenience you; this bank is going to waste more of your time than if you look for another bank provider.