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March 2024 by Lisa Miller
This morning while in the Bank on 18th Avenue, I had an encounter with the woman who said she was there to open the bank. While my friend was using the atm she walked in and was watching us and asked if we were together, why ask me that it was none of her business I did not answer. Mine you I don’t know she works there and was there to open the bank. Now she felt like we were taking to long and tell us to leave and come. back later who are you to tell me to leave cause you feel like I’m taking to long to do my transactions. VERY DISRESPECTFUL Is this how y’all treat your customers She needs to be addressed for her conduct
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February 2024 by Suzy Flaks
Very helpful and all staff including Sandy Nahami. And Olga were adept in dealing with difficult situations,
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February 2024 by Avi Berko
Sandra Guzman is a very nice and attentive Webster Bank Director Financial Center representative. Sandra assisted me with managing my stock portfolio account. The process took quite a few steps and Sandra helped me at my pace. Sandra Guzman has also been very helpful with my banking including making strong referrals to address assistance I needed on the spot. Always there to say a friendly hello and wish a good day.
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January 2024 by Miriam Liazadeh
Good bank and service
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December 2023 by Michele Hanlon
Worst bank ever. Maybe the other branches are good.I can only get to this one.When it was Astoria bank, lovely. Then Astoria was bought by Sterling ( now merged with Webster) That’s when customer service at this branch,disappeared. Representatives yelled at me, rushed me, explained nothing, Not bank tellers. The “ personal bankers” at the desks. They need to go to school to learn manners. Customers help pay their salaries. Rude and totally not helpful. Looking for new bank.
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September 2023 by Barry Mendlowitz
It’s now several months later since my last post. All the same. 8 windows. 1 teller. This time NO ONE AHEAD of me ahead of me & so far I’ve been here 15 minutes. VERY COMMON OCCURRENCE. Seriously considering closing my accounts here and going elsewhere. I’m not sure why I haven’t closed my accounts here.
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June 2023 by shmuli w
This branch is an absolute disaster. Bankers are very incompetent incompetent, seems they have no idea what they doing. I have been banking with them since the bank was called Astoria and never had any issues they have one teller who is extremely slow .A nasty manager who refuses to help you . you cannot get any help with your account and forget about getting to your safety deposit box they have no one to open it for you. in this time of age were every bank is trying to improve there customer service they are getting worse and worse I will be moving my accounts out of three
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May 2023 by Annette Smith
Worst bank ever. Do not use if you are with a property management company. RUN!
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July 2022 by eva meisel
Worst bank. They do not return your phone calls and they are rude
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May 2022 by steve w
Stole 2000 dollars .
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April 2022 by Michael M.
Wow, the best customer service representative award goes to both Sandra and Olga!!! I mean the ease of all the complicated forms and documents our family needed to complete, they made it seem smooth and worry free. Both Sandra and Olga are highly skilled, knowledgeable, professional and above all friendly. Honestly, if Sandra and Olga are a representation of Webster bank and all their employees, everyone gets 5+ stars. I highly recommend Webster bank, they fully treated me with respect along with resolving absolutely everything I was worried about in securing a new bank. Sandra and Olga made me feel valued and left a very very good first, second and third impression of the bank as a whole. Thank you.
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April 2022 by Yelena Akselrud
Well the service at this branch is horrible. Most of the workers are rude and inconsiderate! I have nothing good to say at all! They should really review the workers and hire pleasant people
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February 2022 by Shimon Meyer
Zero starts would be a more appropriate rating, absolute rude \\u0026 helpless customer service, froze my account \\u0026 will not open it (seems like trying to eat up my $1700 in the account). I would be ashamed to be employed by this bank .
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June 2021 by Equest Builders Corp
This bank is a relic from the past.
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February 2021 by Daria Wanderlust
This branch is an absolute disaster. Bankers are very incompetent incompetent, seems they have no idea what they doing. I have been banking with them since the bank was called Astoria and never had any issues at another branch.Few years ago employee name Ryan advised to open savings account with them to earn about $30/m interest.Then another employee Vitaly set up this account for me.I haven’t used it for almost 2 years until recently when I found out I was changed $430 for using my own money.When I brought up the issue with their manager Sandra Guzman ( extremely rude,almost yelling at me when I initially attempted to explain the issue) she said she would only refund me $100 because I should have not used account for making purchases.What a joke!!I complained to their headquarters,hopefully they will straighten it out.
