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December 2023 by Boris Gurevich
Thank you Donna for your tireless efforts and endless knowledge. You helped my family tremendously and we will forever be great full
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July 2023 by Vladimir Gladstein
I gave 5 star to Vitaliy Kravets.
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June 2023 by VLAD L.
Awful customer service. Store branch and phone line representatives are not knowledgeable about their own system. Impossible to get a single thing done, went through at least five phone calls where I was put on hold for thirty minutes and then hung up on. Even a simple transaction becames a hassle if you need to contact a customer service representative.
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March 2023 by Tamara Kadatska
Excellent service! Everyone so helpful, especially manager Marina
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February 2023 by Boris Grach
Worst bank, 1pm only one tellerI gave them my driver license and they told me signature doesn't matchClose my account
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January 2023 by J. Aguilar Taylor
I gave one star to 1 nice person. But the Bank manager is a very nasty person. I think twice to go back to that Bank. I recommend to Regional Director to train Bank personnel at least one time every 3 months to see if the Bank staff could have customer service manners.
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August 2022 by ELEMENT T ELEMENT ORGANIC
I was in this branch to open a new account but observed a horrifying incident of the manager Donna Hutchinson screaming, cursing and throwing things at another customer who acted calm and was taken aback by her actions. Not recommending this branch.
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August 2022 by Yevgeniy
They need to install the AC in there. It's too hot
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March 2022 by Mikhail Libin
Waste of time being in this location. No employees available and no customer service. Stay away from it!!
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November 2021 by Vladimir Faktorovich
I'd like to thank Vitaliy Kravets for the service he provided to me and my wife. Vitally Is very professional, has grate communication skills, eager to work hard and listen attentively to clients needs.
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October 2021 by Susan M
Every experience at this back is an exercise in frustration. I don’t appreciate the stock replies to people’s posts telling customers they’re sorry about their bad experiences. They don’t care and do nothing if you contact customer service. Why not just provide appropriate service and not be rude to customers? Sterling is definitely the worst bank I’ve ever dealt with.
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September 2021 by Rich Kogan
Some personnel lack proper and respectful customer service skills. Specifically a rep - Marina.
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May 2021 by Lana Svetlana
If you want slow, incompetent, pass the buck customer service with a pass the buck mentality, this is the bank for you. Not for me though
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March 2021 by Ted Krechmer
The staff was very good, - knowledgeable and helpful, - when they were here. Now there is just a skeleton crew, the phone is not answered. You are told to leave a message and then nobody calls you back. A problem has been lingered for 2 days without any resolution. Used to be a great back, not anymore
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December 2020 by Mind, Body, Soul, Children's Society
Avoid at any cost.
