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March 2024 by Mary P.
I cannot say enough about their customer service. I had an issue that was a mess to resolve and they doggedly pursued it until it was fixed. I spoke to several people in their customer service and administrative areas and they were all as nice and helpful as can be. I cannot praise them enough. They were wonderful.
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February 2024 by Helen H.
Three words to describe my experience. GO TO KEYFOOD or SHOPRITE anywhere but here. The place is a madhouse. I ordered from the store itself for pickup. Not only were they still picking my order which was supposed to be ready between 4 & 5pm when we showed up at 5 to pick it up but their replacements were not what I would call equivalent. They were also "out of stock" on some very basic items. Go elsewhere, their prices aren't that great. Also a note to the owners - try hiring some staff and not working the few people you have to death.
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February 2024 by Laura K.
Buyers beware: your orders via stop&shop.com have a strong chance of not being delivered! For 2 days in a row (!) I was "stood up" - there were no drivers to deliver my orders! Stopandshop didn't dignify me with the warning nor with the confirmation of the orders being canceled- I had to make a lot of phone calls by myself. I was nor being able to use my funds, while they were in the "pending status"! HORRIBLE SERVICE: Non-caring, disrespectful and not acceptable! Laura Kolchinsky
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February 2024 by Petal corbett
Queenpetal
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January 2024 by Nataliya K.
My fav grocery store, lines go fast, food is always fresh . Plenty of parking . I do recommend this location
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December 2023 by Alan M.
Huge. Large selection. Has ethnic food as well. Not much competition in area. Clean and has bathrooms.
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December 2023 by R. F
Used to buy their made-in-house strawberry shortcakes and strawberry cupcakes made with real whipped cream which were pretty good. Lately, they are making them with some type of ultra bright white cream that is NOT whipped cream, does not look or taste like whipped cream but still advertised with a big label that it is made with whipped cream. Also, their fresh baked chocolate chip cookies used to be soft and slightly chewy, the batch I got that was purchased on the same day that it was baked was so over done that it tasted stale and crunchy. Ridiculous. Management, please fix this. Thanks
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November 2023 by Kwana Ranger
I bought a rotisserie chicken almost every time I go there, but this time the chicken wasn’t cleaned properly and it was still raw. I called to speak to a supervisor, was put on hold for 20 minutes without anyone know what I was calling for. Called 3 more time after that and this time no one answered.
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October 2023 by Stacy N.
It took a long time for them to finally complete their renovations. But the aisles look better than ever. Love their updated frozen section. My suggestion is to get new shopping carts as they still use old ones that don't have comfortable handles.
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October 2023 by Matt
It's a nice store, but they should choose their employees better. The girl waiting at the cash register, whose name was Inna, spoke rudely to me. I don't know, maybe she understood from my accent that I was a foreigner. If she had a bad day , it's not my problem.
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September 2023 by McDouble With Extra Cheese D.
I got a sandwich and it gave me food poisoning. I stayed in the bathroom for so long, like 2 hours because of how much i needed to throw up. I also threw up on my carpet, so thanks for making me have to buy a new carpet, stop&shop.
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September 2023 by rene andino
I used to love this Stop and Shop, but now there have been some downgrades. For starters, they used to have a lot more choices, and unfortunately, they've traded their organic aisle for a kosher aisle that never has anyone shopping in it. They constantly have stocking issues, and they are out of meats and chicken a great deal. On the other hand, they have amazing sales from time to time and a lot of items you can't find in other stores like " not milk." There are greatly understaffed, and you'll frequently find long lines. They do have ample parking on their roof and in their store front, which is a hard find for supermarkets now a days. I shop here but I wish I had a better option like the supermarkets in jersey.
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September 2023 by Reaim Nicolas
Frankly, I don't know what's going on with the company. Prior before pandemic Stop and Shop was flourishing and appealing now after 4 years I visited the store I was so disappointed with the store on Ave Y.The company needs to reevaluate if they want to attract more customers. After 4 years stepping in the store everything that I wanted they didn't have it or they carry them sparingly.
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September 2023 by Gloria P.
This place has been on decline for a while. They never have chicken and Turkey stocked and they do it on Sunday mornings and impede on the shopping experience since they take a really long time. Some cashiers are cool but one of them is a total nightmare she does not care about anything and will charge you extra so you have to complain to customer service (her hair is fire engine red). They don't have enough cashiers you have to wait on two long lines and lately even the happier people seem unhappy and rude. Overall it's a good place I love this supermarket it just really started to suck as of recently and the parking lot is horrible.
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August 2023 by Justin S.
they have the worst website ever.they dont stock much ..Then delete stuff out of your cart without your knowledge.when you get your delivery stuff will be missing .this is by far the worst on line grocery company.I'm closing my account had enough of Stop and Shop
