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February 2024 by Min Ling Tang
Talk big words. Liar.
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February 2024 by Eden Y
The worst T-Mobile I’ve ever been in!I was looking for help to Put a phone plan into my phone with my old number that have just been finishing the month , t-Mobile was packed I was waiting patiently waiting for help and a representative came to help but instead of helping me. Alex, the representative Couldn’t figure out how to do it, and instead of talking to me in a calm tone of voice, he shouted at me, screaming his lungs out that he cannot help me. I’m looking at him talking to him calmly and he still shouts on my face” I can’t help you.” Well, he’s screaming. People are looking at me and it’s became very awkward and uncomfortable to stand in T-Mobile. I just needed to do a new plan. why are you screaming?, do you have a problem? This is really not professional. so the manager came and he also couldn’t help Hello, if you can’t help me why are you working here?!so I left and I went to a different T-Mobile. They help me so quick. I couldn’t even count to 10 he already fixed the “The huge problem” The T-Mobile in Kings Highway couldn’t fix!
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February 2024 by Роман Морозов
Oleksandr is a very good specialist, a real professional, he did everything perfectly and quickly. I am very glad
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December 2023 by Meta Gross
Very knowledgeable, patient
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December 2023 by Galyna Pace
This is not the first time I've contacted tthis store 1413 Kings Hwy, I'm very glad that it exists at a very professional level, employees ready to help with all sorts of problems, especially I want to say thanks to IlIia the store manager, who organized all the work of the store and all the service to the working staff. Thank you for be there, All the best
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December 2023 by Lika Davtyan
Andro is a great specialist, he provided an amazing service, very helpful, kind and patientI highly recommend him as a super professional
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December 2023 by Stuart David
Wonderful service -- No Wait . Danny the Tech who helped us quickly diagnosed and fixed the problem with my wife phone -- free of charge . Top notch experience .. would give it 6 stars if I could. what a difference from the experience we had earlier in the day at the T-Mobile store across the street. from the junction.
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December 2023 by Ali K
Zero! Absolutely unprofessional staff! They didn't want to exange my phone through a time of a deal because they told me my phone doesn't fit their promotion and my phone doesn't have a water mark. I personally could see this mark! I went to another office and a few sales people told me that my phone is ok and has all necessary parameters and condition for exchange. It's already four months left since another office accepted my phone, company examed it and everything is ok!Answer on apologies from T-mobile:you must teach them how to work with people especially who graduated from the engineering university, computer science, and understands something in this stuff. Your guys even don't know some elementary parameters, they just graduated from school and came to you. You hire absolutely not professional workers! Also, these guys are rude, they told me: do not come back to us we will not work with you! Its because I showed them this water mark what they didnt find! Never expected this type of "service"
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October 2023 by alla trostyanetsky
The manager Darrell was not knowledable about a known issue with a Samsung phone I brought into the store for replacement. He said I was unable to get a replacement through my active warranty. When I left the store and called T Mobile they refunded me the money I paid to get a phone through insurance and told me they are working with Samsung and that this issue snould have been covered by my warranty Unprofessional and did not even do his due diligence.
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October 2023 by Naima Gadoeva
Manager Illia was very helpful, assisted with transferring my carrier and explained everything in details , he was very friendly and knowledgeable. NEXT TIME DEFINITELY GOING TO HIM IF ANY CONCERNS OR QUESTIONS. HE IS VERY HELPFUL AMONG THEM ALL WHO WORK THERE. LIKE ?
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October 2023 by Marina Margishvili
Oleksandr was super helpful. I had an issue with the phone line ( wasn't able to make or receive calls) I went to two other T-mobile locations they had no idea what was wrong and couldnt help me, I called support, they checked some stuff and also nothing.. Oleksandr went above and beyond to solve the issue, he took some time and got to the root of the issue and fixed it. There was something wrong with the phone line and it had to be restarted.'
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October 2023 by AL Manager
Store manager couldn't fix my phone. Pulled away the tech to another clients. Made me wait very long . Did disservice. I always had good experience for the past years
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October 2023 by Gamer X
The place is in a busy area so it is hard to find parking. The service was horrible and my helper was acting like a know it all. Doing online was much faster than doing in person.
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October 2023 by Marina Acumen
Absolutely confused with their "policy"! A wife can't pick up a telephone that was sent to TMobile for her husband who is in a hospital.
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August 2023 by John Smith
I use both of your stores in our area. Great guys! The last time I was served by Ilya and he definitely knows his business. He even gave advice and during the conversation recharged my phone as the battery was already running out. Thank you.
