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February 2024 by Lela Saba
I was dealing with an issue with an account, went to a cpl of locations in the city - no one was able to help. I thought to t y this last location near my home. Luckily I was met by Melva W. She really took my issue to the heart and resolved my problem. I am so very grateful, she is the definition of going above and beyond for a customer. Thank you so much, Melva!
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February 2024 by ALTAGRACIA
The guys who serve in Spanish are very friendly, they look for ways to help the customer.
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December 2023 by Jesus Santiago
Excellent picked up my replacement phone.
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November 2023 by Shezeen Ali
The staff was really friendly and so helpful for my partner and I. Patrick helped me with my upgrade but everyone there worked as a team together to investigate and understand the phone plan, devices available, etc. Thanks guys!
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October 2023 by daniel montalvo
Went in to get my son’s phone upgraded staff are very friendly know their inventory costumer service was spot on. This is how one’s experience should be to a business my hat goes off to the employees of this T mobile store will be coming back for sure.
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August 2023 by Jubert Jay Balisi
Went to this location 08/19/23 Saturday. I can't remember the young gentleman's name, but he assisted me very well. Staff are very friendly, and that includes the female manager. I was very satisfied with their professionalism and happy that I got my new flip 5 off them.
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July 2023 by Melissa Perry
Sasha S. the manager at this location lacks professionalism and should not be in the business of working with customers or supervising staff. I’m new to T-Mobile and will be moving shortly to another carrier because of my recent interaction with Sasha. She is rude, defensive and hostile. Companies like T-Mobile need to do a better job of hiring/promoting staff. Sasha is inexperienced in basic managerial skills ie: Accountability and Ownership, Active Listening and Problem-Solving. She failed to relate to me the customer and made no attempt to close our conversation in a helpful manner.Concerns shared with T-Mobile’s corporate office.
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June 2023 by Yousef Demis
To be a customer for over 10 years is because you have great customer service. Thanks, Nickolas, for your help
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April 2023 by Doris C.
I've been a Tmobile customer for years My husband is a Verizon customer I have also been to many Tmobile stores through the years spanning Brooklyn, Manhattan to Long Island This store provides super fast, efficient, effective service with a side of personal humor by the staff.Went there today and was greeted in such a welcoming way by S, R and J. They were so kind and made the experience less confusing and scary. Loved it.Highly recommend this store location.Kudos to the Tmobile expert staff members who remain human and are so lovely to work with
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April 2023 by Kristin Martin
My husband lost his phone last week. Some very kind?people left it with them for over 24 hours. (Thank you if you see?this!) But the gentian at the store returned it to my husband with a full charge! God bless?them strangers and the employees at the store!!! How kind and generous! We ate metro by T-Mobile customers but this was above and beyond expected. Thank you all!!
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April 2023 by Darlene Bonsignore
Gus is your guy. Some employees, lots in fact, will lazy, not approachable or willing to help when you walk into the store. But Gus was an outstanding employee did his job, answered all questions he was really good guy to work with. He should be training people. He is a blessing
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March 2023 by Zeba Darvesh
Writing this review specifally for the employees at the store. All the employees are very helpful. Especially Milva she was super nice and patient. T-mobile recently have been very painful to deal with. The employees at the store should be given some appreciation for holding the fort
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February 2023 by Vincent Farran
When I went the person who helped me was very patient and helpful. He also so worked very fast. This store is one of the few that I like goin to.
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February 2023 by Veronica Santana
I have been to 3 different locations and this was the only TMobile able to help me ,the manager and staff are super amazing and patient ,I mean every employee there has eachothers back ,real team work ,I would highly recommend this location amazing team ? I didn’t catch any of there names but whoever worked on 2/25/23 that whole team is amazing ,so helpful ,with a staff like that ,they make you want to go back and keep giving them business !!!!
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January 2023 by Britney Faustin
So I went into the store to lease a new phone. I walk in and there were two representatives helping customers. They both look up but neither say anything to me. I pay it no mind and continue waiting. Another man walks in waits on the side of me and the two man look up and say nothing. Which is really off to me because normally when you walk in to any T Mobile they greet you and say “ thank you for coming into T mobile we’ll be with you in a moment” but I continue waiting. A third man walks in, walks past the gentleman and I waiting to be helped walks over to the man already helping someone and starts speaking. The man starts talking to him and proceeds to help him. I then make a little bit of an issue because I was standing there no one greeted me this man walks in and gets help first.I was ready to go then two ladies walk out from the back come to assist me and the other gentleman. I believe the lady who helped me was Yasmin. Super quick super friendly (even though i was super short and kind of rude. Sorry if you see this) and she was super efficient. Even while helping me a customer walks in and guess what she greets them.Yasmin is the reason i gave this location 3 stars if it wasn’t for her definitely 1 star