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June 2024 by Jason H
Worst customer service experience, extensive wait to get service to replace a bank card. There was only 1 person capable there of processing replacement cards. Horrible!!!!!
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April 2024 by Paloma Cui
I came in today to get my document notarized. I was asked to talk to a supervisor, and that person is just straight impatient by saying you can go across the street. I asked what’s the situation because there wasn’t any issues with such request in the past. That’s when he said the notary is not in today. I was about to ask if it’s just a branch issue., but he just straight walked away. I went to the Atlantic Avenue branch and had a smooth experience with everyone including lobby manager, and the person who notarized being super nice. Just avoid this location. Shame on them on dragging the TD customer service level down. Booo
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March 2024 by Chris C.
This place is an embarrassment of a bank. It is definitely not America’s most convenient bank. It took me 55 minutes to speak to a banker and there were only three people ahead of me. I will be closing my account with this joke of a bank.
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March 2024 by khadijah shakur
Everytime I go to this particular branch there is always only 2 tellers. Yesterday I was so tired and did not feel well and there was 1 teller she's a little on the heavy side, but she seemed as she always does, like she doesn't want to work. There were like 4 people behind me and she was flipping some paper before she called the next customer after me. I didn't feel very good about that.
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March 2024 by Fire 1ce
The only reason I like & go to this specific branch because of Miss Banks. She is very knowledgeable about finance, helpful & concerned about your problems; while other workers don’t care much and just want to get it over with it.
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March 2024 by Harmony Hansen
This isn’t actually my bank anymore but I’m
posting because I walk by everyday and see this very sun bleached dog. There is another large post with two women that is also sun bleached. I think TD bank should replace these!! That’s all :)
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January 2024 by bnnani smirs
They need more workers.
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January 2024 by Hilary Evanson
I have no complaint, it's a quick run in and out.
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January 2024 by Patrick B.
They never pick up the phone...long wait...Not the best customer service...Looks like a ghost bank
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December 2023 by unirmiracle
Miss Banks is a very knowledgeable savvy and super delightful women who love to help her customer with time and patience. Everytime I go see her, I learn something new. Out of all the staffs there, I go straight toward her because she gets the work done.
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September 2023 by Rachel Udeh-Jackson
Literally my favorite branch in my favorite part of Brooklyn. Customer service is usually very pleasant, but they have a lot of crazy people come through during closing time that make it hard on the bankers. Typically if you have all of your essential documents in a row before you go there like a debit card, photo ID, and any relative bank statements you won’t have any problems. I think sometimes they act tough because NYC is tough and the people are very entitled and rude so customers who come in there very entitled without any of their ducks in a row just come on here to write bad reviews. They’re very friendly to me, and I’ve been with them for a very long time now.
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August 2023 by Masoud Soltani
Monday morningThe teller line is longOnly one teller!!!This is the largest TD Bank in the aria.TD Bank most inconvenint BankHowever Michael is doing his best to take care of everyone real Gentleman!
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July 2023 by Jinnell Seunath
DO NOT USE THE ATM MACHINES TO MAKE YOUR DEPOSITS!!! It eats your atm card! Then to get it back you need to make an appointment to speak to someone! The branch on Atlantic Ave has these new upgraded machines but this location is highly disappointing. Only 2 representatives are taking appointments so I had a long wait time. I am sooo mad!!!!
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July 2023 by Bill Patrikios
July 3, 2023 one single teller having to contend with a line (socially distanced) extending all the way to the entrance, & two persons in front of me after a half hour wait during which only 3 people were served, the system crashes. Unacceptable that branch manager permits this situation with the amount of people waiting.
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June 2023 by Johanna Pierre
This bank is full of incompetent tellers not to mention they take forever to get the line moving. How can you stop someone from withdrawing because the pending funds, when the balance is available? Stupid. I went to another location and they allowed the withdrawal. You’ll also be waiting on line forever. I wasted my time.
