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October 2023 by Alex Diaz
Worst service I've ever seen. Customer service is sarcastic and rude. They don't have the part that is missing to use the printer and now I have 4 weeks without using a leased printer (that i am paying for). Not only that, but when I talked to the manager, he said I was lying and that his staff was never rude. If you're a manager you take responsibility and accountability for your staff. Definitely not renewing the lease and warning anyone considering this company TO NOT USE THEM WHATSOEVER, unless you want to pay for something that you can't use and have problems on the phone with them.
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May 2023 by Lynne Murray
Poor customer service, just plain rude. Great way to run a business too, saying that you don't know when your own supplies are on back order and so you cannot notify customers.
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February 2023 by Julia Conway
If I could leave zero stars I would. This company is totally unethical. Stay away! I run a tourism company. This company wouldn't work with us during Covid, so we suffered through an onerous lease. With the term finally expiring, we negotiated with the rep in good faith to find palatable terms. We could not regrettably. These negotiations started well in advance of the 60-day notice period to terminate. THE REP (Stephen) WAS AWARE, but is now saying we didn't give proper notice so the term has auto-renewed for an additional year - with an old machine at an exorbitant price. The leasing company in called De Lage Landon, and they are equally horrible. Please steer away from this company!
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December 2022 by Luca M
Great service and nice staff.
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December 2021 by CSEA LOCAL 880
Over-promises and under-delivers. STAY AWAY!Sold us a lease on a printer which they said was going to solve a specific need. The printer does not function as they said it would and TGI is hiding behind the fine print of the cancellation clause in the lease.I hope this review costs you more in future revenue than the minor loss of a single printer lease.
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March 2021 by Theresa K.
Do not use this company. They lie to get you to sign a contract. The program they designed for our company is not what they said it would be. They supplied a POS printer and when we complained about program they said ..Oh well, you signed a contract. Who does business like this?
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December 2020 by Aliye Sancak
I have used this company for many years. I would say at least 10-12 years. The service from TGI Over the years has gone down hill. This year I renewed my copier lease and the company continued to make deductions for my old copier. After numerous promises they would refund our company months of emails have fallen on deaf ears. They finally (SO THEY SAY) sent a check and apparently sent it to an address not ours. Another two weeks go by no check and no response back until 10 days later. I am a very unhappy client. Someone needs to get TGI where they were before.
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December 2020 by Mike Tatch
Nice people; good equipment. I even like my salesman, Mike. However, their website is very difficult to use. Also, they are not all together on the web-based counter reporting.
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December 2019 by PlaksinLaw
I am a busy attorney, but when I had to invest in a new office printer that would allow me to print and scan 2,000+ page cases in minutes, I took the time to thoroughly research all authorized Ricoh dealers in the NYC area. I wanted to work with a company I could trust not only at the purchase stage but, most importantly, at the service stage for years to come. So I learned everything about the market and as a result, TGI ranked #1 on my list. They are a top Ricoh dealer and have the manpower to ensure on-time support and resolution of all issues. I contacted them and began working with David Lashchenkov, who is a Senior Account Executive at the company. He helped me with all pre- and post- order aspects and I am now a happy owner of a brand new Ricoh IM C6000 multi-function printer. I am very happy with TGI. Although they are a relatively big company (which is a good thing when you are counting on post-purchase service), they are well organized and treated me very well before and after my purchase. For those interested in more details, keep reading.I first met David Lashchenkov at the Ricoh showroom in New York City, where he and the other folks from TGI gave me a full presentation of the IM C6000 machine, (the printer I wanted to buy). We then sat down and discussed pricing. TGI was able to give me a very competitive price and given their reputation, making a deal with them was a no-brainer. When I came to their Brooklyn headquarters to drop off my check, David gave me a tour of their huge warehouse and operations hub and introduced me to the company's management. He literally took me inside the office and walked me past all departments, which allowed me to appreciate the full scope of the company's operations. The office tour was a nice gesture and really made me feel great about doing business with TGI. Also, while I was waiting for my printer to be delivered, David was always available to answer my questions during and after work hours, on his office and cell phone. The other folks I dealt with at TGI (Jerry Jackson, Vincent Valenti and others) were also very accessible and friendly.When my printer was delivered, there were some minor issues that needed to be addressed - the cabinet (the bottom part of the printer, which is actually a separate part) had a crack and another printer part that I ordered was not delivered. Having made payment in full for the product, I thought that rectifying this problem would be a pain. But David and the folks at TGI took care of it immediately. A new cabinet was delivered and installed and the missing part too. The benefit of working with TGI is that because they are one of Ricoh's top dealers, they can easily swap parts and even the printer itself free of charge, while other, smaller Ricoh dealers would not have such capabilities.
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December 2019 by Stanley Miller
Without dough do NOT use this company as they work hand in hand with CIt for the leasing. The sales team waits till after the 60 days limit to contact you for renewal. When you tell TGI you're not renewing you have already past your 60 day lease non-renewal limit and they MAKE you hold the copier and pay another 12 months or buy out the 12 months. WARNING STAY AWAY!!!
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December 2018 by Mohammed Haque
Worst company ever. They do not fix their products. They came to my school in Bronx numerous times and they do not want to replace nor fix the issue. They even lied and said the machine fixes itself of the dark marks on the side when that is related to imaging cartridge. I have loads of complaints. But I will stop here. It has been a month and they didn't fix yet.
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December 2018 by Adonis Sanabria
I've worked for them for about 5 months and this company isn't that good... They did give me training, but one of the problems with them is they love to rush and think the new employers have ten plus years of experience under their belt. The biggest problems with the company is that they are very understaffed and have laughably unorganized business practices.
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December 2018 by Carlos M Taveras
Great office equipment, friendly people and great price.
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December 2018 by Neil Saint Jean
Amazing Office + Amazing Staff = 5 Stars
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December 2018 by levske ske
Perfect Service! Definitely Recommended.
