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December 2023 by B
I wanted to love The Sill. But their plants die. They get destroyed if you order online and there is zero customer service. So many better real plant places that aren’t obsessed on style over substance.
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December 2023 by Abi Sundaram
Got the wrong order and absolutely no customer service to rectify. The Sill is a lot more expensive than Lowe's or Home Depot (for relatively the same quality plants) so disappointed with the lack of customer service here
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December 2023 by H Kimball
Everyone I've encountered is friendly, knowlegable and so so helpful and LOVE talking plants-- which I do too so I appreciate their enthusiasm. I'll keep coming back!
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November 2023 by Renuka S.
Plants are in decent shape overall, better than ordering from the online store as the plants get less traumatized being shipped. But the soil can't be trusted. I bought a large bag of soil, unfortunately as I was repotting a plant I bought at the store I discovered two packing knives and a ton of shredded plastic in the soil. Thankfully didn't slice my hand open on the two packing knives. The disappointing part is that customer service only responded by passing on the issue to their QA team.
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October 2023 by Helena Elston
Loved this place and the employees! Bought one large & one medium plant and they repotted them for free in store (with the purchase of planters). Nicole was so lovely and helpful. Def going back!
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August 2023 by Tanya Jackson
Barbara and sophie are so kind and informative!! Prices are better here than in BK Heights.
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August 2023 by Olga Hernandez
Everyone is so sweet and helpful!
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May 2023 by Christopher J.
Came by & was so happy to see so many gorgeous plants ! went home with a pink dragon with a pot from them!
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May 2023 by Alex Catanescu
Kayla at the sill was amazing. Came in with multiple plants to repot and she took great care of our plants. Couldn’t have asked for better service.
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May 2023 by M- T-
Lovely place! Went for propagation class and Barbara was so helpful and knowledgeable! Excited to come back for the umbrella plant!
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April 2023 by Andreas Apostolopoulos
Friendly knowledgeable staff, cute store, lots of selection! Prices are reasonable!
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April 2023 by Libby Shani
I had so much FUN at The Sill in Williamsburg yesterday. Barbara and Maeve were both amazing and really helped me pick some gorgeous plants and also feel confident about repotting them and taking care of them. I don't live anywhere near Williamsburg, but I will DEFINITELY make it a point to come back to this location because of the great service. Thank you!
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January 2023 by D
I bought a bunch of plants here on sale a few weeks ago. They were really helpful w care advice and potted them for me, which made it much easier to take them home. Plants are thriving!
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January 2023 by Esra Ates
they have the perfect customer service! i’ve ordered this beautiful plant from the store through instagram and they proceed so quickly! and they have same day delivery for a reasonable price! Thanks Mel to her great service!
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January 2023 by Alexis Bryan
The employees are plant EXPERTS. Whether it’s a dying Rex begonia or a stubborn monstera, the sill can help. Also got this adorable FLF to remind me of the fond memories made at The Sill.