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December 2025 by Emily Rosenthal
I never have an issue here and I left behind my phone one day came back the next day they held it for me.
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October 2025 by Nydia Stuart
Saff is friendly. Service is quick
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October 2025 by Lena Tabb
Polite and efficient to me. Quick service when the linebis long in a smaller store.
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September 2025 by nana rua
When i went to their office in 914 3rd Ave, Brooklyn, NY 11232, United States, everything seemed to be proceeding normally.
The service guy was friendly and quite helpful. The box filled with comics books weighted
100 pounds. The shipment was domestic, bound for Miami and, just for safety decided to purchase an insurance.
A week later the box never even made it to it´s destination. Then they claimed the box had been abandoned at their office. (Maybe “abandoned” is just UPS´s Fancy term for describing what the rest of us call dropping off and pay for a shipment and insurance)
Since that excuse was too vague, they move on: first, the address was supposedly wrong, then, they claimed they already changed it, then that the box wasn´t accepted in the destination. (TIWAY LLC, A company I know for a long time who´s job is receivIng and sending packages) finally it was “lost”, then miraculously it returned back to my own address but for them I refused to receive it (lauging out loud).
So in the end they decided not to pay the insurance
they had no choice but to send it off for disposal and because of all the narrative before insurance won´t cover the lost package..convenient, right?
When i called the store i got promised several times i was going to receive a phone call the next day with news on my package, simply never happened. Forget about calling their 0800 number, you wont get any help there since its people overseas repeating the tracking info you can see for yourself on your own computer. i have no other option to contact my lawyer now and waste more time to collect the insurance money i paid for, this is a SCAM. do not ship with UPS
Clearly a ficticious construction, a faked historial of events. Either the box was lost from the begining or was stolen and then the created a narrative to avoid paying.
A scam plain and simple. Be aware!!!!!
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September 2025 by Jerry rivera
Here at 8am it is now 811am no on here to open store. How is this possible for a business like ups.
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August 2025 by Olivier Thiery
Customer service accommodating a WiFi login, printed all my PDF docs on their system. It is quiet, clean and is managed by nice people. Seriously all good here.
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July 2025 by J. de Sousa
The manager here needs to go! One of my packages got transferred from a UPS Access Point to this place, and when I went in to ask if they had received it yet he didn't even let me finish my sentence but cut me off and said this store had nothing to do with the Access Point. Extremely rude and condescending with a MAJOR attitude for no reason. Also saw him yelling at one of the employees who looked like they were going to cry. I cannot begin to imagine how hard it is running a postal service but there's no need to be so aggressive, talking down to customers and making your employees feel like nothing.
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July 2025 by Julian Amezcua
staff is not helpful at all
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July 2025 by Yongjia Huang
I went to a UPS store today to try changing the delivery address for an Amazon package—and was told I had to pay extra. That’s absolutely ridiculous. What’s the point of being a UPS member if I can’t use the free delivery-change benefit on packages shipped via Amazon? If UPS membership perks don’t apply to Amazon shipments, then it’s essentially useless. The store showed no intention of helping—just kept asking for more money. Terrible customer experience and a huge letdown from UPS.
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July 2025 by Andrew Vega
Jackie was very helpful , I came in with a lot of heavy boxes and he assured they were all scanned in quickly and safety secured . Great customer service from him .
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June 2025 by AeRyN
Do they still allow Amazon pickups?
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June 2025 by Daniel Vegas
A complete lack of respect for customers to always open late, it says 8 am but they never open at that time. But at 6:30 they already start closing the store.
I do not recommend wasting your time in this store.
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April 2025 by R
Store employees are lazy. First time I was here in 2024, the workers gave an attitude about not using the Amazon self service kiosk. Came back again today and they were obviously working slower at the counter so we would service ourselves. Terrible people.
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January 2025 by Juan Munoz
UPS store on 3rd ave Brooklyn is awesome!
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January 2025 by Quentin Pistol
Been coming here for the past three years, mostly for returns. The staff is always super kind and helpful. I’ve never had any issues with their service. A lot of the bad reviews seem to come from people not checking the UPS store website beforehand. You can’t always rely on Google for accurate info.
