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January 2026 by Samantha Kommor
The reviews regarding store hours being inconsistent are spot on. I went last night at 6:05 (they clearly stay open until 6:30) and the staff were standing behind the locked door staring at me claiming they were closed. One kind girl saw I was simply dropping off a pre labeled Nuuly return and unlocked the door to grab it for me.
As of today (12:45pm) Nuuly still says the package hasn’t been scanned. I called twice and was not put through to even a voicemail either time. There is ~$300 of clothing in that package that I’ll be accountable for should something happen. I would like to silly get in touch with the store to better understand the status of the package.
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January 2026 by TH T
I went twice to try to return a packet one at 5:45 pm and the next day at 10 am on a weekday and it was closed , no sign on the door no explanation. They make you waste your time
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January 2026 by Sam Gideon
they close at 6, not 6:30. so yeahhhhhh
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January 2026 by Christina Huguet
Never open anymore, unreliable. I stopped going here.
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January 2026 by ALEXA RIVERA
Says it's open but it isn't. Suppose to open at 10am & its 10:20 and nobody is there. I see I'm not the 1st person to report this 😒
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December 2025 by Henry Stoliker
Great help from Anaya and Luv! Got rejected from the 200 Franklin location and received nothing but amazing customer service.
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December 2025 by Danish Khan
nothing but positive things to say about this place outstanding customer service and attention to detail
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December 2025 by Kaiwen Zhong
Truly terrible. Waited an hour to drop of a package I already have QR code for. Giant line because there's only 1 very chatty person working the register.
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December 2025 by Nikolay Shatalov
Why closed ?
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December 2025 by Clara Spray
It’s snowing. I walked all the way to the store with a big package and it’s closed. When it’s supposed to open at 10am on mondays
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December 2025 by Kristin Shore
I’ve dealt with this place for 3 years it is HORRIBLE and should CLOSE. It doesn’t even deserve one star. There isn’t staff for it to be open the correct hours, majority of the time they can’t take returns, print, or even keep the lighting on they have like one working light. It’s New York City it’s ridiculous to walk all the way to your closest UPS and the one person working is on break and won’t even be back for an hour. Like is this a small French village or Brooklyn lol???! Every day I come here there is a new sign and a new issue.
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December 2025 by Enrico Varricchio
I never seen a queue at an ups store so long like in this. There was a guy working who didn’t give a shit about the people stay outside in the cold. He didn’t try not even for one second to be faster and hurry up. Slow, he was texting and calling his friend saying he was waiting his break. I mean no consideration at all. 25min to return a package, never again
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November 2025 by S W
No reason to stay open at this point. Either closed during business hours for no reason, no QR codes, no happy returns, no printing, every other time no notary public. Always something wrong with their system or computer. Just ridiculous.
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November 2025 by Sean Masterson
This place deserves to die… I’m not sure what the owner thought it would be but it’s obviously not making the money he imagined as they don’t even keep the hours they claim. Show up on a Saturday to see the gate closes without explanation multiple weeks in a row.
Ask the staff why the store is not lit? Find out that the owner refuses to fix it.
Not sure what took place behind the scenes here but it’s obviously very poorly managed at the top.
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November 2025 by Chelsey Mathews
They are never open during their stated opening hours 🥲 I’ve been trying to drop a package off for 4 days now and every. single. time. I go by during their stated opening hours, they are closed
