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December 2025 by Eric Lachman
Just following up on a previous post. I worked with Justin to resolve another issue and he was fantastic! He was excellent at resolving my problem, reaching out to me and keeping me updated! 10 out of 10 experience.
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December 2025 by Kelli Kolodny
The people that work at this location are very nice.
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November 2025 by sarah Harvey
Entitled and rude staff. I needed a single piece of tape and the employee wouldn’t give me a piece and insisted I read the instructions better on my return. Very condescending and patronizing. The return instructions were that I didn’t need to have a box, so I guess I wrongly assumed that also meant I didn’t need tape. I bought a roll and left the tape at the counter for any other patrons that run into the same selfish behavior from the employees.
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November 2024 by William Durrah
All they want to do is say NO for any reason. Never think to offer solutions.
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October 2024 by Isaac
Had an appointment at 10:00am for notary and I got an email from the store at 9:42 that the notary person will be there after 1. Unprofessional will never try to do business here again.
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October 2024 by Jonathan Blanks
The customer service representative at the counter was absolutely amazing! They were incredibly helpful and knowledgeable about all of the available options and shipping requirements. 10/10, would definitely recommend!
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October 2024 by Lauren Thomas
You have your hours listed online as open till 5 on Sundays. Update your info if you are going to close early
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October 2024 by Nicole Clement
Inaccurate hours posted. Closing times seem to change frequently and do not align to Google maps. Employees also tell me sometimes they’re just closing an hour early bc they feel like it. When they’re open, they’re mostly nice though.
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October 2024 by Paakow Essandoh
I visit this UPS location frequently. A few months ago, I brought in a vintage Ethiopian Airlines flyer to be laminated. Unfortunately, when they put it in the machine, it crumpled up and was ruined. I was prepared to accept the loss, but to my surprise, a couple of weeks later, they contacted me with great news: they had purchased the same vintage flyer on eBay, made a copy, laminated it, and had it ready for me to pick up free of charge! That's truly 5-star service. Thank you, Mehna and Ruhul, for going above and beyond to make things right.
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September 2024 by Oihana Larraiotz Senosiain
This is actually the best UPS that I have ever been to. It just feels nice inside
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September 2024 by stephanie morris
handy spot to have a mailbox. clean and organised location. staff is helpful especially when receiving large items!
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August 2024 by Ifty Ahm
New owner Ruhul is awesome and very supportive
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August 2024 by Brittany Jeatter
The best print shop in Brooklyn! Mehnaz helped me print my labels and she was so patient and kind! Would definitely recommend for all of your print needs!
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June 2024 by Benoit Peyrouse
Worst customer service the lady named menaz is so bad definitely never go back to this location
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June 2024 by Bri G
Came in to return an item that claimed in the email on my end no prepackaging is required, just scan QR code and drop off at any UPS location, the guy at the front desk made such a fuss claiming that one it needed to be pre packed and labeled even though he scanned the QR code and it was fine, and said he could print it but I would be charged, also it needed to be pre boxed when it was in fact in a box already. But in its original box so it had to be reboxed according to him, but that’s how it was delivered to me so why would I rebox it ? He said if he had to provide a box id be charged for that as well. I let him know again that on my end it does not state it needed to be prepackaged and labeled, that it says for me to bring it to you guys, you will scan the code and do the packing, boxing and labeling for me, that is the whole purpose of the UPS Dropoff service. I have done it in other locations with 0 issues.
Seeing the many other bad reviews I can tell this is not the first time they have had this same exact issue, you are a mailing, boxing, packing, labeling service, you get paid to do those things, stop giving your customers so many issues.
