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March 2025 by derrick cohen
Manager was out of control. Projecting that I was rude while laughing at me
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March 2025 by Stephen Y
Takes like an hour checkout. Store is a 3rd world country
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March 2025 by Laurie Inge
Not too impressed...
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March 2025 by Shan J
Rude manager, poor customer service (or lack thereof) and damaged products.
I purchased items and ultimately decided I no longer wanted them. The products were unopened and unused BY ME. Three days later, I tried to make an in-store return with the products in their original packaging, accompanied by the receipt. Bear in mind, that I, as a customer cannot open any items in store prior to purchase, and the staff NEVER takes the initiative to inspect items to ensure they're in pristine condition before or during customer purchasing.
That said, the cashier (a young light complexion tall male - in photo) attempted to process my return where he opened and stripped each and every product I was returning (a total of 3) down to its last shard of paper packaging for inspection. And, he found one to be damaged/opened - UNBEKNOWNST to me. Following that discovery, I thought I had an additional reason for requesting the refund, as I was sold a contaminated and used product (unbeknownst to me) by TJ Maxx, that I never opened/used. I was rightful in retuning the item, especially in the same condition that it was sold to me. Well, the associate denied my return but still decided to consult his manager. What a waste. Why? Because the most disrespectful, unprofessionally behaving and poorly dressed woman (young caramel complexion female) manager wearing a BRIGHT RED WIG approached me, accused me of lying, chuckled in my face, rolled her eyes and denied me the ability to return the item for a refund.
I was puzzled and frustrated by their behavior - even more at the fact this TJ Maxx location had CLEAR-IN-SIGHT opened, damaged and used items on its shelves FOR SALE (shown throughout photos) for customers to purchase - and yet, denied me the ability to return the faulty item they sold me. I do believe if a customer observes an item in poor condition for sale, they shouldn't purchase it. And, why it’s even up for sale by the merchant is another story for another day. But, I also believe it's unfair of TJ Maxx to sell or allow a customer to purchase a damaged item, covert as a new item in its original packaging… where they never inspect the item prior to/or during purchase. Yet, they become full-on Sherlock Holmes during the return process - to strip a product down to its bones and then blame the customer for their faults of selling them a damaged/used item. And as stated earlier, I never opened and/or utilized the item I was attempting to turn - which I conveyed over 3 times to staff. It felt like broken record and the redundancy pissed me off! The photos attached to my google review portrays how poorly managed this store is and their disgusting, damaged and used product inventory on shelves FOR SALE. The manager was so rude! And, the experience was so humiliating that other customers on the line behind me and shopping to the right of the register I was standing at were defending me. Imagine that!!! Their overall purchasing and returning experience is so unacceptable and distasteful, but, expected and ubiquitous given the manager and store associate's poor customer service exhibited.
Aside from the shady refund process, the fact that this store sells used, damaged and worn items to customers is a safety and sanitary issue - and a huge one at that. I’ve already began reporting this location and its staff to Corporate, and will be filing with consumer protection agencies as well. Hopefully, they will close this location down given the poor service and resale of used, damaged and unsanitary items. Also, give me back my money…
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March 2025 by Ronald Campisi
Goid selection at a good price.
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January 2025 by Julia D
Crowded need more cashiers for holiday
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January 2025 by Kay
On 12/14, I visited the TJ Maxx at Gateway Mall and my experience could have been satisfactory, but it was hindered by the ride manager. I purchased two Le Creuset dishes and one Cuisinart cast iron pot, all priced at $29 each. The cashier informed me that the store had no bags or wrapping paper for the ceramic dishes and insisted that I buy store reusable bags for $1 each. I found this policy unfair. When I asked the cashier why he couldn't use the smaller bags to protect the ceramic dishes, he simply stared blankly at me.
I requested to speak with the store manager, who was at the counter far away. After waiting about four minutes, he approached and apologized for the truck not arriving. However, when I attempted to explain why it wasn’t fair for me to pay for bags, I then asked for his name and he abruptly stated, “I have work to do,” and walked off. I was being completely reasonable in my request and I will not spend a dime back at that TJmax.
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December 2024 by Sue Ellen Cortes
This is a sad excuse for most TJ Maxx stores. I stopped by to buy a pair of jeans and there were next to none at this location. The clothes sizes are all over the place and not well organized. Most of the clothes are old and outdated. Looks like they haven’t received new inventory in years. This store needs a new overhaul starting with management. It’s deplorable.
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November 2024 by Zuly Rodriguez
Small. Long lines.
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September 2024 by Deysi Suero
Great place for shopping
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September 2024 by Mohammed Rahman
Wide selection of clothing.
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May 2024 by Natalie Baker
Great store. If you want to find Moleskine
journals for cheap instead of paying 25+. Get them.
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May 2024 by Eden Y
Found so many cute stuff for kids, and great prices and good quality!
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April 2024 by Tryshell Mark
Some deals are good ,some is a hard pass
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April 2024 by alexandra Rivera
Always nice stuff and good prices.
