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April 2024 by Norlene G
Nice plus store
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February 2024 by Ashley
I wish I could give less than one star. I ordered online I never received the packing slip which they charge $6 for, called customer service who never sent the slip to me. I basically spent additional money on postage. I'm very disappointed in the service provided and will not be shopping again. I had to pay for my own postage and your taking $6 for postage this is just a scam. I'm better off shopping at H&M.
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January 2024 by Twana M.
Nice clothes nice staff
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August 2023 by Deborah B
Sales staff was friendly and very helpful.
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May 2023 by Alexa Leon
Staff just spends their time on their phones, gossiping, and ignoring customers. At other torrids I’ve been to, I’ve always been greeted and helped out. I had to carry a bunch of clothes throughout the store and no one offered to start a fitting room or give me a basket/bag. When I asked for a fitting room, they didn’t write my name down like at other stores and someone tried walking in. All of the staff there today had a bad attitude overall and just were not very friendly or helpful
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April 2023 by Rima Zaynullina
I come here a lot and I mean A LOT!!! But lately there has been some lady that has been just really nasty! Not sure what position she holds but I hope the owners can look into it!Of course there are some that are really nice and always help me and I never get disrespected or leave unhappy by them. But last 2 times I got an attitude from that lady ugh I can’t find words to describe how awful she is. Next time I go I ll get her name!
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April 2023 by Danny N
Nikki and the rest of the guys are amazing. Always friendly and helpful. I always come here with my mom.
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March 2023 by MiMi Activities
I have one question for the owners of this store; why is the big woman, with the big floppy eyelashes still working there? Obviously she doesn't like her job, & I think she's a manager. She has a horrible attitude. And doesn't bother to ask if you need help. I've never encountered anyone working with the public with an attitude this bad. She's mean, rude, & nasty!! This is the closest Torrid to my house, but I hate coming here because of her. This woman should look into working somewhere where she doesn't have to be interact with PEOPLE! It's just horrible interacting with her. Please tell me when she's off, so I can come on those days. I really don't understand why she hasn't been terminated, or moved to a back office somewhere, she's horrible!!Smh!!!!
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March 2023 by MoDavI
The white girl, with all the tattoos (sorry Idk her name) is the BEST EMPLOYEE that I ever seen in this location. And I've been shopping here for several years now. She's friendly, extremely helpful, & goes above & beyond the call of duty. Unlike some other employees, she NEVER has an attitude, & she's always kind & professional. I love shopping here, when she's on duty. Honestly, she deserves a raise & a promotion. If she's not the store manager, she should be. She's truly GREAT at her job. She makes shopping there, a GREAT experience. Can someone say, employee of the YEAR! Update: I haven't seen this girl in a long time. Without her in the store, I give it two stars. But I won't change it, because she deserves five stars. Most of the black girls working there have attitudes. Especially, the big African American lady.
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March 2023 by Stacy Watkins
The staff is Torrid is so nice & friendly. I just wish we had more stores in Brooklyn, this is the only one and I live very far from it.
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January 2023 by veewpottinger
I love torrid there clothes up to date and good quality
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October 2022 by G G
I asked if they did measurements and the woman said no. Then as I’m checking out, I see another woman measuring a customer. So when I approached the first woman I asked originally, she said oh I just don’t do measurements. Clearly she did not want to be bothered to work this day. I recommend everyone to not shop at this facility due to their lack of customer service and i professionalism.
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October 2022 by Danielle Garafola
Awesome store for plus size women who still want to look cool and fashionable
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September 2022 by Elizabeth
This is the place to go for the big girls no disrespect. I accompanied my daughter several times and the employees are a delight to talk to. Very helpful and very respectful. It’s pretty far from our home but it’s worth the trip for her.
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September 2022 by Sharon BYNUM
Excellent customer service every time I go there See you soon Nicky ?