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October 2023 by Bw C.
This place is awful. They park their trucks all over the neighborhood like they own the street. They park cars on the sidewalk- blocking the way for pedestrians. Always a group of dirty old men smoking out front sitting on buckets. The place is a garbage heap and you get the service you expect from the dumpster fire it is. Go to the real uhaul place in gowanus where they actually clean their trucks.
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September 2023 by Steven M. Padernacht
THE ABSOLUTELY WORST EXPERIENCE. Do not book here. They made a reservation and when i grabbed the key out of a lockbox they did nit know where the car was located. Gave me a random street name where the van was “supposed” to be located and it was not there. Customer rep on the phone refused to help me speak to a manager or offer me any way to help. Said, it is supposed to be there, sorry nothing i can do! The absolute worst experience with uhaul. Buyer beware. Absolutely horrendous
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September 2023 by Malaika Magomolla
My experience with this location was TERRIBLE. I should've read reviews before booking here. Reserved for 7:30 and my key wasn't even there. Waited until 9am and finally someone showed up. They didn't even have the key to my truck and gave me a completely different one. The mover I booked cancelled because I was so delayed so had to scramble to find someone else. Through off my entire booking schedule and makes me reconsider even using Uhaul as a company going forward.
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August 2023 by Alexiña Arroyo
Very bad experience.Unkind people.Never I recommend Matteo shipping to my friends
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August 2023 by Mari G.
I wish I could give this place "0" stars. the body shop /uhaul pickup location at 666 Washington Ave in prospect heights brooklyn should not be allowed to rent uhauls. it is extremely UNSANITARY, the cars are in terrible condition and they are parked all up and down Washington avenue, not even in their lot. the man working behind the counter who refused to tell me his name was probably the rudest person i have ever encountered and should absolutely not be dealing with the public let alone represent a company. this was Saturday august 5 2023 at 9am. he handed me the keys to a dirty and smelly van that was way down another block that 1. had a flat front tire and 2. was filthy and smelled like cigarettes. i took a photo of the tire and when i walked back in to the shop he told me that it was just the indicator light. i showed him the photo where the tire was visibly flat. he said to bring the van around and they would fill it with air. i told him i didn't want to pay for all of this time going in and out and i didn't feel comfortable driving a van w a bad tire when i was moving furniture. i asked to please swap out the vehicle and he said there were no more vans avail and took the next customer - i asked him for his name and he refused to tell me. i then asked for a full refund and he continued to ignore me. he came from behind the desk and i asked him his name again and he refused to answer and never came back.
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July 2023 by Edmond C.
BEWARE. If I could give this place a negative rating I would. I booked a reservation with a scheduling manager thru Uhaul and this was the place I was supposed to get my reservation at the next day, 10am. I called the location the day I booked my reservation and the morning of to confirm. Everything was fine, so I thought. Once I got there, at the scheduled time, the incompetent people who work at this location had given away my reservation. They even acknowledged that they gave it away to someone 2 people ahead of me in line. WHAT IS THE POINT OF HAVING A RESERVATION THEN? This place and the people who work there are a joke. They do not care about customer service whatsoever. Do not give them your business.
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March 2023 by Queen M.
The customer service is horrible. The man is rude and doesn't display any respect. This is a horrible representation of a company and I would never recommend giving any business to this location. Scam Artist ! Too many hidden fees
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March 2023 by sam clover
DO NOT TRUST THE REVIEWS / RATING ON THE UHAUL WEBSITE. This place is crawling with scams.
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February 2023 by Sara S
Scheduled pickup for 7:30, got there only to log in and be informed I couldn’t pick up till they opened at 9. Why allow that time to be reserved then??
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February 2023 by joanna vu
I rented a truck for 7am but when I arrived, the truck was no where to be found and the key was not in the lock box. I called the 2 phone numbers of this location but no one picked up to help. I called U-Haul and they couldn’t help either. I took off work to do this move and so it really impacted my day that the truck I rented was not there.
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February 2023 by Esther Ruiz
Spare yourself and go to any other location.After calling someone’s cell phone we waited outside a dilapidated building forever. Very unprofessional.
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June 2022 by Regine P.
SCAMMERS, Do NOT Use this company. I moved one sofa and a dresser only and they added a $250 cleaning fee! There was nothing to clean! They got it back the way I got it!