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November 2023 by Dan Turk
Service is great but U-Haul really needs to get this guy a proper office instead of this painted plywood box. Like what, are you guys not profitable enough?
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September 2023 by David Koo
Absolutely the worst experience ever. Made us wait 1 hour and every time we called he would just say “5 more minutes”Eventually got the van in 1 hour and he gave us attitude about dropping off the van.
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July 2023 by Nathaniel Stevens
Showed up. Could not find U-Haul after about 30 mins searching around the block. No person on site to help out. Called U-Haul. “They’re on lunch.” Canceled reservation. Went somewhere else.
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May 2023 by Aryiah Adams
I rented a Uhaul with Jason and couldn’t have had a better experience! Jason is super punctual , friendly and transparent which made me comfortable driving this vehicle for my first time. He over explains everything and was a phone call away throughout my move day. I would highly recommend renting with Jason and would rent again in the future.
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February 2023 by K K
Total scam operation . Not sure what is actually going on here but it sure is not renting trucks to people .
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February 2023 by David Goddard
This place should be be shut down by Uhaul. Attempting to rent from this location is a waste of time, money, and sanity. The attendant will ask you to pay in cash for expendables, if he shows up at all and if your rental is available. Just rent from the Park Slope location or go with a truck rental company that better monitors their locations.
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February 2023 by G C
Not an actual Uhaul. No employee was there when I arrived and neither was my van. They switched me to the Park Slope location which also was a disaster. If you can - just get a zipcar, a home depot rental truck or a Penske. Save yourself.
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February 2023 by nath r
Don't waste your time. Says online it's open showed up it's a small boot next to a building nobody is there and not answering the phone just wasted hours for nothing
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February 2023 by Fati Jafri
AVOID AT ALL COSTS. It's not a U-Haul location, it's a tiny booth. You can't do mobile check-in because there's no secure location to pick up keys from. On top of that, no one was in the booth, it was locked, and no one was answering the phone number listed on Google. I called U-Haul help number and they couldn't help me and hung up on me. Finally, an hour later, Jason, the on-site manager, called me multiple times from his personal number (so I initially didn't answer it). When I finally got in touch with him, he yelled at me and asked me why I would do mobile check-in (... because I always do?) and accused me of trying to get into a vehicle that no longer runs. He also then blamed me for showing up "late" (my reservation was at 10:30 am and i got there at 10:40) and that was why he wasn't there and wasn't answering the phone. He gave me the keys to the vehicle finally (even though he claimed the vehicle was down initially). I didn't get in the vehicle until 1.5 hours after my reservation start time. He told me not to use the mobile app for drop-off or to finish check-in, and to text him instead. I did that, and 4 hours later it is STILL showing up that the vehicle is in-use, he hasn't responded to me, and I can't get ahold of anyone at U-Haul. Super sketchy and horribly ran.
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February 2023 by Le Masseuse
Do not rent from here ! There is no staff on site , which is wood box on the side of a building . You will not get your truck and they will route you elsewhere .
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February 2023 by K B
Location does not exist / is closed !!!! . Do not rent from here ! I did and when I came to the address at the pick up time to pick up my van — what I found there there was a little wooden shack with a lock on it , and no humans inside .
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February 2023 by Suzanna Talbot
Reserved for mobile pickup. No one at location and no parking lot at the address. Totally unclear how to find vehicle.
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February 2023 by Joe Burfoot
Friendly efficient service. Easy pickup and drop off. Van's AC vents were not working right but we were cooled off enough. Better experience than expected based on earlier reviews.
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February 2023 by Brandon Greenbaum
really wanted to believe the reviews weren’t true, but this guy has some of the worst communication skills i’ve ever encountered. very clearly ran like a messy one man business. do yourself a favor and avoid this location, more hassle than it’s worth.
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February 2022 by J. Vincent Qian
Worst U-Haul rental place ever. Reserved for a mobile pickup but no one was there when we got there and online instruction changed to hand delivery without any notification.
