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January 2024 by Alexa Schachter
This “neighborhood” dealer illegally store these commercial vehicles on my residential street for weeks on end. It’s incredibly frustrating and disheartening. My two elderly neighbors are unable to park close to their home. I often have to help them carry groceries, laundry, and whatever else they may need, blocks away from their home due to the fact that this dealership is illegally storing their uhaul trucks and illegal dealership cars on our street. There is no shortage of uhaul dealerships in this community, I urge you to avoid this one at all costs.
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January 2024 by Sean M
Horribly run, and they will completely try to scam you and charge you more than agreed upon. And good luck trying to get a hold of them once they do. They don’t answer the phone or emails.
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December 2023 by Aimee Lyde
This location has no office and I had to ask around to find someone from Uhaul to help me. The van smelled strongly of cigarette smoke. Upon returning the van, I again had to search for someone from Uhaul to return the keys to. Then they lost the keys and called me to see if I still had them. Everything about this place was very sketchy and disorganized.
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December 2023 by Eli Ashenafi
This was the absolute worst experience of my entire life renting cars/vans/trucks, including past experiences with uhaul. The van was nowhere near where it said, there was absolutely no support in person and minimal help through the app, no one told us which lock box had the key, and it was generally unsafe on a main road. I couldn’t be more disappointed in this experience and say this emphatically for anyone who reads: run, don’t walk, to whatever alternative you may be considering.
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October 2023 by Ruthie Wright
The equipment was good and the agent was awesome but to walk up and down Atlantic Ave in the pouring rain to search for a vehicle and to find it only after checking 8 vehicles was not a good experience.
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October 2023 by C P
In my experience, I arrived after having gone to an office closed for remodeling at the Shell gas station on Pacific Ave, and there I was greeted by a man who was very friendly, who made a call and communicated with someone who works for U -haul and she told me that they were working remotely that I did have my name on the card which I told her yes, but I needed to rent the truck from 6 in the afternoon to 10 at night and she told me that then I had to do it through the app in the end I couldn't rent it so my experience was not pleasant at all I don't think I will try their services again
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September 2023 by Jacob Stamikov
I had reservations for selfpick up at 8am. I found my rental and everything seem to be good. However when i had to grab the keys the message on the website said to pick them up from the “office” (which they actually don’t have as they use one of the trucks as there office because the building was closed by NYC due to the health hazard inside) but the location is not open till 9am. So instead of moving my things i had to wait for an hour for someone to come to give me the keys that were supposed to be left in the key box. Will never use it again!!
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September 2023 by JAMES MATTHEW
really nice staff, got my rental with no problems and charged accordingly, the van was clean and new, I could see how the location might throw some of the reviewers off because there is no physical office and it is all done on the street.. but whatever it works, the neighbourhood it is in is not sketchy, it is Brooklyn, I didn't feel threatened or unsafe in any way. I would do business again, thank you.
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August 2023 by Dan Turk
I was sent here since the place I'd actually reserved at didn't have my vehicle. It was a Sunday afternoon so there was no open office to go to, just a very long row of U-Haul trucks along a fairly sketchy stretch of road. The only way to find your vehicle is just to walk along the row and look at the numbers on each truck, which could take up to 10 minutes depending on how fast you can walk. Glad it was during the day, as the whole area seemed abandoned and (i'll say it again) sketchy. Found my truck and it was locked so I had to walk another 10 minutes to get a key from a lockbox. Eventually got in and the truck smelled like smoke and still had trash in it from the previous user. Does no one clean/check them in between uses? Anyway, awful.
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April 2023 by Ruth Johansen
People not nice, no uhaul trucks, it's very dirty because it's inside a mechanic shop, so if you do decide to go there good luck!
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December 2022 by J P
I left an item in my moving van, and with the help of the customer service line, an honest fellow renter, and the woman at the desk at N&an auto, I got it back very easily. They even made a follow up call once the item was dropped off which was extra thoughtful.Thank you!
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November 2022 by tzemach woolstone
I have been renting from U-haul for years. The customer service and kindness that Leslie shows is unmatched at any other location. She goes out of her way to help each customer and assure a successful and efficient renting experience. Don't hesitate, be sure to reach out to Leslie if you want an exceptional experience.
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November 2022 by Deandrea Lee
Great customer service they make sure to fully explain the pricing of the vehicles etc
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June 2022 by cristiano ronaldo
Not professional creepy junk place. Would not recommend at all costs!!!
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September 2021 by Lana
Need better people at the front to give better information.
