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November 2023 by Danielle Severe
They had the worst customer service. Was given the wrong truck when I arrived and gave me an issue returning because it “didn’t match my reservation”… and then wanted to charge me more for the fuel even though it was more than 3/4 full. Will never come back
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October 2023 by Noah Zussman
SCAM! This location doesn't exist anymore and is permanently closed. Complete waste of time and screwed me on my move day.
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August 2023 by doyle bley
Really poor condition office and trucks. I can’t believe U-Haul has a location in this much disrepair. They at first gave me a truck with a missing side mirror and acted like they had no idea.Other U-Haul trucks all up down flushing were also covered in graffiti. The pick up office was a mess with no stocked packing supplies and the most insane seating for waiting customers.This was definitely the worst U-Haul pick up experience I’ve had anywhere, ever.
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August 2023 by Laura I.
Karla was amazing! I got help for last minute storage so efficiently. I highly recommend their services
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July 2023 by Paula Donato
Can I say that it is already nerve-racking to move. Last minute something happened and I called and spoke with Kyle and oh what a blessing it was to have someone so helpful. Much appreciation with his help. Also that this place has more stock and sized trucks. Thank you ?
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November 2022 by Joseph Huang
very helpful counter, recommend
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September 2022 by Maria C.
They were on time and very cool about me being 10 mins late to return. Great location. Quick and easy
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September 2022 by Andrew R.
Caution, this U-Haul place basically runs a scam! I got charged for 2 tolls, one 9 minutes after the other, and when I reported that it must be a duplicate because I didn't go through 2 tolls 9 minutes apart, they just charged my credit card without responding! Totally inappropriate, don't go here unless you enjoy hidden duplicate fees
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August 2022 by Lawrence Miller
This location is useless. Previously the Uhaul trucks were dispatched from the ExxonMobil down the corner. There, the service was excellent. Now the responsibility of dispatching trucks has been handed over to a person or persons whom are incapable of showing up for work. So don't bother with a reservation at 1127 FUEL CORP 10 PORTER AVE BROOKLYN NY 11237. They will tell you to go pick up your vehicle in Park Slope.
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July 2022 by David Olson
They are scammers. Tried to charge us a bunch of money for a broken mirror in the truck that looked like it had been broken for months. We took photos of the truck when we picked it up, so were able to dispute the charge with U-Haul and be refunded.Avoid this dishonest location. The U-Haul on Meeker and Richardson is solid, go there.
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June 2022 by Caleb Blansett
Good luck doing anything in person, ignore the stated business hours bc no one’s ever there.
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June 2022 by Melonee R
I made a reservation for a cargo van at 7:30pm, then the guy working says he has NO cars available. He had no explanation. How can someone make a reservation if nothing is available? No answer. He did nothing to try and help me, when I asked questions he literally ignored me. I get that mixups happen, but disrespect is totally uncalled for. I wish I could give this establishment a -1. He told us to call customer service and proceeded to kick us out the store while he closed it the gate. SO DISRESPECTFUL!
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May 2022 by Hot D.
NEW LOCATION -- DO NOT USE!! Never rent from this place. They are often closed when they should be open and the staff are utterly useless. I have had to cancel three reservations. Metropolitan Ave Uhaul much more reliable. AVOID AT ALL COSTS!!
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January 2022 by Jonathan Sulaiman
WORST U HAUL ever. Got there for my 745 reservation. the worker seen me and went and turned off the lights acting like they were closed. i knocked on the window and he opened and said were closed. i said “i have a reservation and its not even 8pm.. please call your manager.” the worker arguing with me that theres nothing he can do so were there arguing back and forth til he called the manager “ANTHONY RONDEL” and then the manager gets on the phone at 750pm and tells his worker to call the cops on me and my wife that were forcefully making his worker stay at work.. mind you its not even 8pm closing time and they should still be working.. Cant believe U Haul even hires people like this. the time they spent threatening to call the cops i could got my u haul and helped my family for the holidays.. Lazy people making their own work times and treating us like we were worthless.
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December 2021 by Nikita K.
It's been almost an hour it's freezing outside, online checking doesn't work, one person in line takes 25 minutes to file, cost me the whole day schedule.
