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February 2024 by David Cruz
If you want a UHaul this is the location to get it from. I make my reservations online and I’m in out of the location quick after receiving my rental instructions. The workers are knowledgeable and nice and quick to get you out. Thank you for making my rental easy.
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January 2024 by Artur Aslikian
Very smooth experience. I will definitely rent vans from this location next time
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January 2024 by Ivan Vardanyan
Taking the truck is 1 headache, returning is even worse, they come yell and curse with F word ,forcing you to go park in different uhaul while uhaul app says park here, the worst experience ever
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January 2024 by Jacqueline Lolong
The office is in the gas station and the uhaul is parked on the street. Super quick checkin/checkout process, truck was ready to go. Plenty of dollies and furniture pads if you need, just dont forget to ask for it.The truck was dusty and had a broken mirror but its for moving so didn't matter to us. Just fyi if you're expecting something different.
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November 2023 by Emma C
Over all a good experience:An employee at this location reached out to me as soon as they learned of an administrative error and promptly fixed. I've had some rental frustration in past years, but I'm grateful that those who manage this location are professional and prompt. Picking up the truck was also much quicker than other locations I've been to, which is a plus. The cab of the truck was a little messy, but nothing crazy. Returning was easy also, and email receipts are prompt too. Easily the most organized location I've visited. Definitely choose this location if you're looking for a smooth operation.
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November 2023 by Sabrina Fall
I had to move my young cousin from Syracuse back to Williamsburg Brooklyn. I drove my personal vehicle to Syracuse, and rented a U-haul up there for the return trip. Great experience with the U-haul location in Syracuse. They explained that the U-haul had to be dropped off at an approved location or else I’ll be charged an additional fee. There was 4 approved locations on the list (unfortunately 63 Kingsland Avenue was one of them). I wasn’t sure which location I could reach before closing, so I was given the option to call later to see which of the 4 locations I can make it too. I drove almost 5hrs straight back to the city, unloaded, and called U-Haul advising that I can drop the truck off to 63 Kingsland avenue. There’s no signage showing that this is a U-haul location, but this was the address. The first employee (very pleasant, polite and professional guy) advised me of everything I needed to do. The issue started with the bar code it wasn’t working. The employee explained that he thinks it’s an issue with IPhones because another customer had the same problem, he’ll make a call and the guy will take care of everything over the phone. This is where the nightmare began. He calls Joe (the extremely rude a$$). Joe (the extremely rude a$$) couldn’t find my reservation with them, and ask if I rented the truck from this location. I told him that I rented the truck in Syracuse, immediately his tone changed. Joe (the extremely rude a$$) asked me why did I rent the truck in Syracuse and refused to accept it. Joe (the extremely rude a$$) advised me to drop it off at 996 Metropolitan. I attempted to explain to Joe (the extremely rude a$$) about the approved sites and I’ll get charged an additional fee if I drop it somewhere else, but Joe (the extremely rude a$$) over-talked me repeating 996 Metropolitan over and over again. Every word that I said Joe (the extremely rude a$$) would say 996 Metropolitan finally I gave up trying to talk to Joe (the extremely rude a$$) and told him that I’ll contact U-haul to see how to handle this. Joe (the extremely rude a$$) said fine and I hung up the phone. I stepped out to contact U-haul to explain the situation and not get charged an additional fee. While on hold with U-haul another employee (another very polite and professional guy) walked up to me and was asking if I finished the process. I explained to him what happened with Joe (the extremely rude a$$) and he advised me that Joe (the extremely rude a$$) was the boss so there’s nothing he could do. I advised him that it’s fine I’m on the phone with U-haul. It appeared to me that both of the employees called Joe (the extremely rude a$$) and tried to convince him on my behalf. Joe (the extremely rude a$$) had the nerve to lie to them claiming that I hung up the phone on him. Thank god U-haul approved another location which was NOT 996 Metropolitan. Joe (the extremely rude a$$) clearly approves of the U-haul location at 996 Metropolitan avenue so please make arrangements with that location. After driving over 4hrs there, and driving the Uhaul back almost 5hrs (due to traffic) I was hungry (didn’t eat or drink much so I didn’t have to stop at restrooms), sore/stiff/cramping body, and exhausted. I just needed to drop the truck off and take care of myself. Almost everything went as planned with the exception of Joe (the extremely rude a$$).
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August 2023 by Inaj Villeda
I had a great experience! Courteous staff, no delays very helpful with my question regarding the rental help me with the process to make it faster and easier picking up and dropping off.. I would recommend to keep up the great client service. Definitely recommend this precise location. Thank you
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June 2023 by Solly Lin
Come to this location on Kingsland Ave to get a U-Haul. They were very reliable with my reservation at 6am when they opened; there was an attendant there to give me keys. This uhaul location is also ideal because it doubles as a gas station, so you can easily fill up on gas when you return it! Great experience
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January 2023 by E Travels
Best experience I’ve ever had renting a uhual.Thanks joe!
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September 2022 by Amy Zhang
10/10! Easy check in and out. Reliable :)
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July 2022 by Michael Lally
Helpful and friendly staff made pickup and drop off fast and easy. Make sure to reserve online to make things easier.
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July 2022 by Aliya Tyus-Barnwell
Was open early on a Sunday, thank god. And the young man working was very nice and efficient.
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June 2022 by Nancy P.
I got my 10 feet truck rental from them and I didn't have any problem. I got there little bit earlier than my reservation time and the checkout process was super easy. The truck inside was clean. I definitely recommend this place. I just forgot to take a picture of the outside place. But they are located within a gas station which is convenient when returning your truck to put the gas you used.
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June 2022 by Ken Rodriguez (Krgplaces)
Fast and easy, don't forget to reserve only line. Staff made it easy to pick up and return.
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December 2021 by Linnea Sanazaro
very helpful and flexible team. drop off and pickup is so easy.
