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August 2023 by Mr. P K (Mr. P)
This location makes up its own rules. Don't care about wasting customers time and they are rule. No training not professional at all. Don't waste your time.
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May 2023 by Elizabeth Andino
A lady that answered seems nice and she answered my questions I'm glad.
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November 2022 by Dianitta Itta
I will leave 0 stars if possible. I did the 24/7 reservation. We came we completed the process online. We were approved and in the end. There was no truck key, in any lockbox. All the lockboxes were empty.We are freezing outside, waiting for an answer from the u-haul company. We have more than 30 minutes waiting in line, looking for a solution. We have been waiting here at the pick up location for an hour and a half for the u-haul company to relocate and find another truck for us in a different location. This has been so frustrating. I don't wish anyone have to pass for something like that. I have to wake at 5 am. And I was expecting to be done with the moving by 8 pm. But sadly we are here after an hour and a half still waiting.No matter what, if we had a reservation they should have left the key.
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September 2022 by Arvin M
Worst experience ever, reserved a vehicle and when I went to pick up there was not a key in the lock box and my whole move got ruined.....
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January 2022 by Sandra Santiago
Not professional at all
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December 2021 by Monty Pryce
Great people and service
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November 2021 by Sheldon Brown
Great service and great service
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August 2021 by T S
I was supposed to receive a 9ft cargo van and I received a 7ft van. I do have pictures for proof. I was not even told that they would be switching the van to something smaller which subsequently led to me taking more trips than needed. Also, the van that was given had a foul stench and I was given air freshener from the woman at the counter however, the odor never left and made this experience terrible. I received credit back.This place is very dirty and the workers showed up to work late so I received the vehicle after my scheduled pickup time. Rent here at your own risk.
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July 2021 by Nikolaki75
Do not reserve online I did and they did not have the truck I reserved they sent me to another location which had them but also had 8 people waiting for rental. Waste of time and money never again
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March 2021 by Mark Bliese
I rented a truck one-way. I was called the day before pick up and told that I had to return the truck to this location or pick up a truck in Elizabeth, NJ or the Bronx. I ended having to spend over $60 for Uber to the Bronx and was charged extra miles for having to drive the truck from the Bronx to Brooklyn. Why would UHaul rent a truck online for one way and then call right before picking it up to say it wasn't available and then charge me for extra miles? UHaul does not seem to know how to run an efficient customer-centric business. Extremely disappointing experience.
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March 2021 by Maite Torres
I scheduled a reservation for a 10 ft truck as well as a tow for my car approximately 3 weeks in advance. The day before my move, I get a call telling me that they do not have the equipment available that I need. I ask them why they were unable to adequately prepare when I had scheduled the reservation with enough time for them to ensure they could have the equipment. The representative I spoke to said that this location does not provide the tow for the car. When I asked why they would even allow the reservation to go through in that way without giving me any kind of prior notice she apologized and nothing more. I explained to her that it was frustrating because the original drive would have been 8 minutes. I would need to drive my car to the Uhaul, drive the truck back to my place to load it, and then drive it back to the location to attach the tow. Instead of an 8 minute drive I now have to go to a location 22 minutes away. Inconvenient, and irresponsible on UHaul's behalf.
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December 2019 by Abu Anas
Very convenient
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March 2019 by Juan C. Santos
They have the best price in town
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December 2018 by Ryan noneya
Horrible location is the reason for 1 star, but the lady that does all the work by herself is great.
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October 2018 by S Lembert
HORRIBLE EXPERIEBCE! UHaul bumped us last minute from a more conveniente location to a seedy location. A 9am reservation did not happen until 10:30am.
