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August 2023 by Nicolas Salkider
Had an appointment at 8 and they didn’t show up until 9
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June 2023 by Andre Pessoa
I most definitely recommend these guys they're very helpful very understanding very pleasant and very helpful and kind and courteous not just for renting a U-Haul but if you need to rent a car to drive around go see these guys top-notch is a very clean facility I don't think you going to find better quality anywhere else!
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January 2022 by Victoria Brodsky
They gave me a van with no power stearing, no grill, key wouldn't go in so the guy comes to open the hood to see what the problem is and then the hood wouldn't close. Finally they gave me a van that was a pleasure to drive. So if the key problem didn't happen i would have driven a van with no power steering the whole day while the nice ones just sitting there. For a $150 a day rental i would think their junky vans would be replaced instead of given to the customer.
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September 2021 by Lucie Poborska
I had an amazing experience here!Renting a u-hall process was fast and easy. Great customer service from pick up to return. Highly recommended!
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August 2021 by Bakhrom Rakhmanov
Web site stated that place is open but it wasn't. No one answered the phone.
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January 2021 by Stanislav Ten
Terrible customer service! The receptionist (lady) was very rude, unprofessional.
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January 2021 by saqib arshad
I would not recommend this place to anyone. The young Russian lady at the counter is very arrogant and rude and not helpful at all. She does not know how to deal with customers. Unfortunately I did not read the reviews before going there but I would highly recommend not to do business with this dealer
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October 2020 by xxNIL8xx
Zero Stars.The young Russian woman at the desk was completely rude and unprofessional. However she was kind and helpful to other Russians as she helped them with their car rental, but turned me away in spite of the fact that I already had reserved a van for pick up online and just needed the keys.Only go there if you want your time wasted or you are Russian.
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August 2020 by Alex Iminov
Unprofessional stuff
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August 2020 by Nina F.
AVOID THIS PLACE LIKE THE PLAGUE. I never write negative reviews - but this was most god awful service I've ever experienced. We had a van reservation for 11 AM, the kid at the desk gave us grief for an hour about us "not having the car number and a 4 digit pin" EVEN THOUGH we had our confirmation email and number. After continuously asking to talk to a boss or manager the kid would say "someone will be here in 10 minutes" and no one ever showed up. I called U-Haul customer service where they pulled up my reservation no problem and he said that there was no such thing as a 4 digit pin - but that the location had one van that hadn't been returned yesterday so they were most likely stalling and making us jump through hoops for an hour knowing they didn't have a van. We eventually called a rental place on 28 90 Shell Rd where they were able to look up our U-Haul reservation and transfer it over to them, saying that this place was always a disaster. 1.5 hours later we were able to get our van in Coney Island. This is not the time to be screwing over your customers, go to the Coney Island place instead. Or literally any other place, really.
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August 2020 by denise serrano
Use another uhual at a different location at all costs. In a nutshell...empty box of cigarettes in van, it was NOT sanitized at all...cant stop washing my hands ..even took a shower when I got home. Hope I don't get covid because of this. Who knows who was driving that van before me. They definitely are not following covid guidelines.
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August 2020 by Hayder Aldabbagh
Bad service
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June 2020 by Frieda Antar
Don't come here ice cold Russian at the desk
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May 2020 by Eli Garcia
Zero Stars. The young Russian woman at the desk was completely rude and unprofessional. However she was kind and helpful to other Russians as she helped them with their car rental, but turned me away in spite of the fact that I already had reserved a van for pick up online and just needed the keys.Only go there if you want your time wasted or you are Russian.
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March 2020 by ramaz chikvinidze
Don’t go there you just waste your time worst experience
