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August 2025 by Mary W
I used U-Pack to move cross-country/border from NYC to Vancouver, BC, Canada, leveraging the shared trailer service and self-packing and picking up at their respective U-Pack locations.
The cross-country service only took 7 business days and paid ~US$3500 for 6 linear feet of trailer space, which is very reasonable for a cross country/transborder mover (in comparison to PODS and a private pod similar space would have been ~US$5500). My experience was very positive and pretty seamless for such big move. My interactions were customer service on-site at both locations was 10/10 and they were very helpful in assisting with issues I had with bulkhead/divider wall. Tracking of the trailer was simple via a link but I also had an AirTag in my belongings :)
The only slight annoyance I had in NYC was I told to wait for a call from trailer driver to notify when the trailer was onsite at the U-Pack facility (they give a broad 4-hour window)- the call never came, and I had hourly movers helping me so i just went ahead and arrived on-site at the beginning of the 4- hour window (glad i did as the trailer was already there).
Overall, I had a great experience and would recommend them for a move across country or into Canada.
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November 2024 by Sara
Do not go to U-pack - I would sincerely give them a 0 star if I could. 1) Unbelievably rude staff who hang up on you when you ask them simple questions about where your items are. 2) They do not show up on time with your items, so if you hire movers you will be hit with additional hourly costs. They told us they would be here anytime between 8 am - 12 pm, they would not give updates, and the items arrived much later than that 3) Once here, they will not call you (the person driving parked so far away as well, adding more time) and 4) When you ask them to park closer, they’ll take an additional hour using their stacker machine to take the packages off of their truck. Service was awful. Find another company.
* Update —> even the movers we hired (who were hired in conjunction with upack a few times this week with others) said that the workers are untrained, adding additional hours and being unaware of how to use the machines.
* Additional update, they had to bring someone else because the worker was unable to use the stacker, adding even more time
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October 2024 by charles warden
Moved from NYC to TX everything was handled in a timely and efficient manner. Great service all around. We will be using U-pack from now on !
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May 2024 by Erica Minor
I had an excellent experience with U-Pack. There were no delays with the trailer, and I received regular updates via email and text. Overall, U-Pack was far easier to use than hiring a moving company. Highly recommend!
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March 2024 by Paola viloria
Everything came back in good condition and it was so fast we got everything in 5 days
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March 2024 by EternalGullet
I used U-Pack for a cross-country move from NYC to WA and they made everything so easy! Their communications were clear, there were no hidden fees, I was able to track my things as the moving truck made its way across the country so I always knew where my stuff was. From the phone staff to the forklift driver who carried my relocube up a steep hill to its final destination, everyone was professional, accommodating, and communicative. If only all businesses could be like this. 100% recommend.
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November 2023 by Mac Blauner
these guys are great. I was moving furniture from NYC to Denver, and showed up super late to load my stuff. The staff here did everything they could to help and troubleshoot, including a really large guy with a beard (named Tim maybe?) who went out of his way to get us set up with a bulkhead. They weren't 100 percent familiar with the moving service I'd purchased through Upack, but it didn't matter because we sorted it out. 10/10. All my stuff turned up in one piece. Good service.
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October 2023 by Jessica Wechsler
U-Pack was perfect for my husband and I's move from Texas to New York City! We only had about 20 boxes and no furniture to move so loading and unloading the truck was simple and easy. No fuss moving company and easy to work with. Would definitely recommend and use again!
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October 2023 by Greg N.
I had an exceptional experience with this moving company when relocating from New York City to Manhattan, Kansas. From start to finish, they demonstrated professionalism and efficiency. The team arrived on time, and my carefully packed belongings, made it safely, everything was handled with the utmost care.Not a single item was damaged during the move. They also provided me with regular updates on the progress of the delivery, which helped alleviate any stress associated with long-distance moving.The crew was not only skilled but also courteous and friendly, making the entire process smoother. I was pleasantly surprised by how quickly they arrived at both locations. Overall, this moving company exceeded my expectations in every aspect. I highly recommend their services to anyone in need of a reliable and professional moving team. Thank you for making my long-distance move an stress-free and successful experience!
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August 2023 by Jon
Not only was UPACK the cheapest option but every step of the process was handled well. Number one- if you need to call the main line you will actually get a real human being on the phone who can help you. Also, everyone involved from the desk lady and the dock worker in Brooklyn to the gentleman who dropped off our stuff on the other end were amazing. My only gripe is probably that there isn't great signage at the Brooklyn center so it's not obvious where to go. But everyone was really great.
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July 2023 by Jessica Jankowsky
U-Pack was perfect for my husband and I's move from Texas to New York City! We only had about 20 boxes and no furniture to move so loading and unloading the truck was simple and easy. No fuss moving company and easy to work with. Would definitely recommend and use again!
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July 2023 by Ozzy Noboa
We recently moved out of state and U-Pack/ABF made the transition smooth. Alleviating much of the stress that comes with moving at a fair price. Highly recommend them.
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June 2023 by James W.
terrible service, reservation staff told me one story then reservation showed different delivery date and wanted huge plus up charge for delivery date we agreed to on phone. avoid
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April 2023 by Nathaniel A.
Called to get a cost estimate of a moving vehicle upon my return from deploying with the Army & agent without giving a name began immediately trying to rush me into picking them and strong arm into getting services today & when I said "no thank you, not at this time", he just muttered "f*cking dumb*ss" and hung up.
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April 2023 by Melissa S.
I recently used upack to move from NYC to Denver. After researching many different moving companies, I was discouraged by either the prices or the poor reviews of other companies. I finally settled on upack who seemed to be very affordable and had good feedback online. Upack exceeded my expectations, especially for the price!Living in Queens, our street was very narrow and did not allow overnight parking for the relocubes. Luckily upack had a "live load" option where they brought the cubes in front of my apartment using a smaller forklift which fit on my street, and did a "live load" where they retrieved the cube after 4 hours. They estimated 8-10 business days for my cube to arrive to Denver. The cube ended up arriving at the service center in Denver after 3 business days!!!! From there, I had to schedule a drop off at my new apartment, which did take another 3 business days to get a slot. Once the cubes were dropped off, we were able to unpack at our leisure and schedule for the cubes to be picked up when we were done (next business day for us, but we could have kept it longer). Now that I've unpacked my boxes, I can say there is no damage to any of my stuff. One thing to note, you are required to pack and unpack the cubes yourself (hence the name U pack). We hired movers independently to help with packing and unpacking. Even with this additional cost, upack beat the prices of any other reputable moving company I found in my research. On this same note, you need to make sure you pack the cubes tightly so things do not shift around and break. Even if things do break, you are liable since you packed it yourself. Upack will not cover any breakage due to packing with their insurance. All in all, I plan on recommending upack to my family and friends that are also planning cross country moves.
