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March 2024 by SUS LTD
Every time I've interacted in person with somebody at this post office, it's been fine, if not outright good—always polite, no complaints. Even when receiving messages from the post office about missing packages, it's always been thoughtful.But the actual postal service provided by this station is BAD.I've had postal employees not show up to deliver mail until 8 or 9PM, explaining in a shellshocked way how much of a mess the Broadway office was based on their experiences. (My route apparently doesn't even have a dedicated postal worker, which I assume only makes things worse.)I've had at least ten instances now of having to pick up what appear to be deliverable packages at the post office, for absolutely no discernible reason.At this very moment, I'd been expecting a smallish package that was inexplicably listed as undeliverable. I scheduled a redelivery (which I now conclude is not as reliable as "Where's My Mail" inquiries, for some reason) and later followed up on the tracking number to find it is en route to be returned to sender, without explanation.Again: I've had the head of this location follow up via email on "where's my package" requests, and even made a follow-up call once—all showing that the people working there are good. I just don't know what happens along the way between employees with good intentions, and recipients routinely missing deliveries.
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March 2024 by 4514isus
This branch is supposed to open at 9am. Today they didn’t open their doors until 9:20 so a long line had formed outside. Then there was only 1 person working when we did get inside.Why are the government run businesses always the worst. You aren’t some small business who can do as they please, if you are supposed to open at 9, you should open at 9. USPS needs to get it together
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February 2024 by Mayara Parise
If I could give non star, I would. I’m very chill person and since I’ve worked with customer service for so long, I understand that’s not easy job, but at least be respectful and attentive. It’s sad how the people from this Post Office are rude and mean. I wasted my time there and had none help at all, had to hear from the attendant when I need to find out where’s my package
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February 2024 by Amelia Schwartz
USPS attempted to deliver a package of mine at 7:30am, leaving a "final notice" slip even though it was the first attempt at delivery. It landed at the Bushwick Post Office – I initially scheduled a redelivery for the day after, but it never arrived. But as soon as I contacted the post office directly, everything changed. The person taking calls was SO helpful and thorough, triple-checking to ensure my package would arrive as soon as possible, and it did! She even called me to confirm the package arrived the day after arrival. Such great customer service, which is hard to find at a post office!
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February 2024 by Stas k
The delivery person is a shmuck never leaves notices and packages go missing and get send back to sender. Hopefully karma will do justice to the fool
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February 2024 by Taylor Lambert
Avoid this place at all cost. The lack of care goes beyond any experience I’ve ever had and I have had many many experiences at this place. If for some reason your package is held at this location you will likely never see it. One package I had held here took 5 visits to successfully retrieve the first four times I was told it wasn’t there each time the clerk looks for 20 minutes and says file a claim because it’s missing. On the fifth visit low and behold someone took time to find it. It’s dirty, the staff are beyond rude, and is the most unorganized post office in the country.
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February 2024 by Jose Bernardo Díaz
I suppose receive a package Saturday 1/20/24 but not.They says mailman puts it in my mailbox and I check my video for all day this day and nobody bring my package.Where’s the responsibility of those “?”.Not package was delivered to my address the day.Those guys do the Job with the conversation in the phone,how it’s that?!!!
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February 2024 by J G
The USPS needs to get their act together. Honestly, it’s such a nightmare dealing with them.The lines here are always at least an hour long. Go early and plan to be waiting a long time in a hot stuffy room. Want to schedule a package pickup instead? Too bad. USPS will schedule it and mark it completed without ever actually coming to your door or attempting to pickup. Need something delivered? Too bad. USPS will claim to have attempted delivery - but they won’t actually deliver a slip so you’ll never know which facility it’s being held at. Good luck!
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January 2024 by Alicia McElhaney
hate to have to deal with them. They left a slip for a package they tried to deliver. I scheduled a redelivery, which never came. So today I went to the post office, only to learn that "we're not doing redeliveries because there were too many packages." Oh, and they sent it back to the sender before the USPS's 15-day grace period was up. Needless to say, I filed a complaint.
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January 2024 by Manny Vega
Today was in and out. Great customer service
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January 2024 by Rachel Gonzalez
USPS said my package couldn't be delivered because of "insufficient address". The address is correct. No slip telling me my package failed to be delivered was left. I wasn't home so I guess the carrier couldn't figure out to buzz the 14 other apartments in my building to open the door. They also didn't keep the package at the post office for me to pick up. They sent it back to the sender. How hard is it to use common sense?
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December 2023 by Alexander List
The USPS in this Zip code makes my life a lot worse. A lot of important letters can't be delivered due to "No secure location available" -- "Notice left". There's never a notice left and there is a secure location available because they routinely use the pin pad to leave letters in the inside mailbox.This happens with letters and packages. I only find out when senders send me the delivery exceptions. I then have to go make an hour long trip through long lines to the office.They're probably just understaffed (I see postal workers out late some days) but the way they express it here in particular makes life really miserable for me, costs me a lot of time and money.Further I'm constantly left wondering what important mail has been missed, and whether a letter has been sent, lost, or just not delivered by this USPS office.
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December 2023 by L T
I go to this location at least 2x per month and i have to say it’s my favorite usps location that ive ever been to. There are 2 locations closer to me but i will choose to go to this location because they are so friendly, helpful, patient.I usually get Heath’s window but i have also interacted with other staff. Thank you guys! Keep it up, we notice!!
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October 2023 by Night in the life
i mailed out 2 USB drives in an envelope and the letter was ripped open and the USB drives were gone. i know this isnt a rare occasion because 2 years ago i mailed out a set of keys in an envelope between papers and the same exact thing happened the person received a ripped envelope with the contents missing idk how or why these postal employees are ripping open peoples packages and stealing the contents because this cant be a coincidence.whoever is doing this needs to be prosecuted because its causing lots of problems.
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October 2023 by Tianna Rivera
Always a line, never really care about your time. Always rude. Literally can be in the best mood and they will consistently ruin that. Always sending you to do something so you have to get in line multiple times. At this point will never use again. Try a different one or go private with ups or fedex or dhl anything really
