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January 2024 by Jacqueline
I held off on this review but two months later I’m still so angry about how I was treated at the store that I’m posting it. I purchased a new iPhone from a different Verizon store at the end of October. I was told that I had 30 days to take an advantage of an offer to get an Apple Watch for $150. Two days later, I had to go to this store because of an issue with that new phone and the store manager here told me the same thing: I had 30 days from the purchase date to get a new Apple Watch for $150. A couple weeks later I contacted Verizon directly, I was told it $150 off, not $150 final price. So I called this store to ask and was told I would get it for 150 and come into the store. I asked them to confirm - price was $150 not $150 off, and I also explained that I’m physically disabled, so coming into the store was a major and difficult undertaking for me so I needed to confirm that I would be getting what I was told I would get. At that point the sales person told me that if I came in that day, I could get it Apple Watch for free so yes yes come in come in. I came in and that sales person said $150 off. And I got upset because I had physically struggled to get there for the price I confirmed on the phone after explaining that I’m disabled and that sales person started screaming me down instead of listening to what I was trying to say. The second person who works there was nice and professional and told me that the free Apple Watch was only for purchases within the last few days – also information I could have accurately been told on the phone if the person who answered the phone cared about human decency and not just about scamming people and making commissions. He suggested I call Verizon directly to tell them what had happened. I made the call and was told that I’d get an answer within a week and surprise surprise it two months later, I have exhausted myself spending hours trying to get Verizon to respond to this ticket, I don’t have an Apple Watch but I did have to spend that weekend in bed physically recovering from the strain of going to the store and being screamed at. There’s no excuse for point blank lying to a customer who informs you that she is disabled and will have a physical problem coming to the store and just ask for the basic professional courtesy of being told correct information on the phone. And there’s no excuse for screaming at a customer when she is trying to explain to your face that you lied to her and caused her avoidable physical distress.
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October 2023 by Moishe Stern
Amazing / friendly and knowledgeable customer service.
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July 2023 by Ben Adler
Watch out if you shop here. When I bought a new phone, the store manager said it would save me $10/month to get a apple watch, which I didn't want. But he assured me it would just save me money, so I took it. Then, my bill went up because he had signed me up for a protection plan for the device I didn't even want. He also didn't tell me that I was technically buying a product that costs hundreds of dollars so if I decided to switch service providers, instead of saving me $10 per month, I'd be on the hook to pay off the watch I never wanted and don't use. This is a problem because I've realized I should switch providers to one that has a cheaper international travel plan. And when I tried to return it, he said it was too late because I was past the return date. Of course, I was past the return date because I hadn't realized how I'd been misled until I saw a monthly bill later.In fairness, they're perfectly polite and I don't even think it's their intent to con you so much as they upsell you and don't warn you about the potential risks and drawbacks. But at the end of the day, you can get taken advantage of.
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July 2023 by Jeff Miles
After a purchase miscommunication, the staff here were incredibly helpful and went above and beyond to make everything right for me. These people will take care of you - recommended!
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June 2023 by Natalia Ortega
I lost my phone and had to run over to this location to get a new one. I’m so thankful to have been helped by Isa who was very understanding and gave me an excellent deal! Thanks so much for being so helpful!! I love my new phone :)
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June 2023 by Lisa Deneau
Isa helped me upgrade from an iPhone11 to iPhone14 today. He was so helpful - patient and thorough. I real pro!
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April 2023 by Stephanie D'Ambra
My daughter and I were so impressed with Steven at the Windsor Terrace Verizon Store. He was helpful, knowledgeable and pleasant to interact with. Best Verizon employee we have ever interacted with in 20 years of using Verizon. Thank you, Steven!
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April 2023 by Jeanne Baron
Steven at Verizon inspect park west was excellent at helping me through every step of setting up my new phone and he connected me with deals that saved me a lot of money. He won a long term customer. I'll be back when I need help for sure!
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April 2023 by Stephen Gurney
Isa was incredibly helpful. He truly showed care for me and hooked it up. additionally he is friendly and very personable. Great experience with him!
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March 2023 by Jacob Jack Appel
If anyone needs to visit this Verizon store. I highly recommend you obtain your service from Steven. Not only does he know Verizon offers available to the customer, but will guide you to the best choice you can make. The phone(s), the plan(s), the discounts available to you. You will not be disappointed, and you'll leave with satisfaction and a smile. Steven will show you the solution you need.
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March 2023 by Eileen Matthews
Good service, courteous and polite. Yet I had an LG android and charging port was shot. Neither salesperson suggested using a WiFi disk charger to help with the problem which my husband figured out. They were telling me my phone was outdated and needed to upgrade which I will when I have the money.
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February 2023 by Andrea Preziotti
I had a superb experience yesterday afternoon, Shayain was pleasant and friendly, knowledgeable about Verizon's offering and guided me through an upgrade. Previously, I would buy iPhones direct from Apple, but the trade-in offer and insurance offered by Verizon was too good to pass up.
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February 2023 by Maria Scharron
We were dealing with an issue that no one at a Verizon store or Apple Store could resolve, but Steven. He is so competent, knowledgeable, helpful and on top of that very friendly. We would always go back to him!
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January 2023 by Umi Miyahara
Steven at this shop is amazing! I saw him go out of his way to help a customer before me and he helped fix my issue with activating my new iphone right away. He is kind, courteous, and was a gentleman helping service all of the customers there - he is extremely knowledgeable as well. Highly recommend coming here if you have any issues with Verizon!
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January 2023 by sarah frank
i had incredible service setting up three new devices at the prospect park store . The rep Steven was fantastic . He was patient efficient , so polite and quick . It was a very pleasant experience .
