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November 2023 by Haymari Sánchez
Very bad I went at 7 and they simply didn't feel like serving me when I said they closed at 9
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October 2022 by Roland A.
This is pretty much the worst Duane Reade location I've ever been to. No one wants to be there, and the expressions on their face show it. I had a vaccination appointment here. When I showed up (on time!) one pharmacy worker asked me to take a seat. 20 minutes later - nothing. So I asked another worker who found my booking on the system , and she asked me to fill out a few form which I'd already done online data ago. I filled them out again, and gave them back to her - and she said someone would be with my shortly. Apparently, they have a funny idea of what "shortly" means because another 15 mins had gone by after i returned the forms. I went back and told them that I needed to be sonewhere else soon if this was not happening. She told me she would "call her supervisor" right away, who was apparently standing right next to her the whole time and gave zero acknowledgement to my existence. A minute later she walked into the room, gave me the jab and told me to "have a nice day!" I've had several covid shots and boosters before, but this was definitely my worst experience ever. Very unprofessional, and makes it pointless to make an appointment if they won't honor the time (or print out the paperwork you wasted your time filing out ahead of time). I will never come back to this Duane Reade again. The don't deserve my business. Heed this advice wisely and do yourself a favor
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September 2022 by Ms R.
I made an appointment online for a flu shot. I arrived at the store about 10 mins early. My name was not on their list. I was given paperwork to fill out. The pharmacist is very good and she has been with the company for many years. Unfortunately, they seemed understaffed as the line began to grow. Names were not being called based on arrival time. Getting the shot was quick and easy but be prepared to wait 1-1.5 hours.
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March 2022 by sun Shine
So bad.
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February 2022 by Jorge Z.
Wish I could select no stars for this Walgreens. Worst pharmacy customer service ever experienced. Forget about calling them for questions or assistance, they either never pick up or hang up on you. Wasted hours trying to speak to them regarding my elderly mom's medications to no avail. The store and pharmacy managers are also of no help. You just get transferred around with no sense of caring or accountability. Awful place.
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September 2021 by K K.
This is first time I made a appointment for 11am with Walgreen pharmacy to get a booster shot and flu shot. Normally I use neibor pharmacy for my prescriptions. Walked in at 10:45 and there was 3 people working behind counter but crazy busy with people waiting. My appointment was at 11.. 11:40 i asked if I should re schedule for some other day and pharmacist made a snide remarks regarding my question. About the same time older lady who was setting there as long as I have been was asking if she has to wait much longer and this pharmacist yelled at her saying she will be called when her turn comes. Why do they bother with appointments if they can't service you and make you wait for more than 1 hour? And why is this pharmacist feel it's okay to let out her frustrations to people who is paying for her services??? Does she not realize there is many many competitors out there... ?? I will spend my hard earned money somewhere else where it's appreciated and business that treat other peoples time with respect.
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March 2021 by Catie M.
I've been using this pharmacy for almost 5 years. There's almost always a problem with my prescription, but nothing completely outrageous. For one, my prescription is a controlled substance. So, I go to the doctor a few days before my script runs out and they put in the order. The pharmacy marks it as "delayed" so every time I need to pick up my prescription I need to call them or it will be marked as delayed until I do. However, this particular time I was meet with such cruelty by the LEAD PHARMACIST that I will never go back. My mother had a stroke and wasn't doing well at all. After spending a few days on LI with my family I returned briefly to my apt in Bay Ridge to take care of some things, one being filling my prescription. The date on the bottle said "Use by March 8" and it was March 8th so I called the pharmacy. I was having a really rough morning. When I called the woman told me I can't pick it up until the 10th. I wasn't pushy or demanding, but I was clearly holding back tears when I said "Is there anyway I could pick it up today" and I explained the situation with my mother. Also I heard that you can pick up a controlled substance a few days early at the discretion of the pharmacy. She goes "well, I can't change the law". And I didn't fight her and pretty much go ok thank you. And then from her end I just hear *CLICK*. No goodbye, no I'm sorry to hear about your mother, nothing. She HUNG UP ON ME! Now, of course I know that getting teared up over not being able to fill a prescription isn't exactly an appropriate response. But I'm sure we've all experienced points in our lives where we feel like life keeps handing us lemons and one small inconvenience is enough to make you reach your tipping point. It's ok that I didn't get my prescription filled, but the way this woman treated me is NOT okay. Some human compassion goes a long way. I feel sorry for this pharmacist who is so dead inside that she is unable to spread kindness and joy into peoples life. I'll be taking my business elsewhere. UPDATE: I ended up getting my prescription transferred. They filled it the day of and were so friendly, it was a breath of fresh air. It turns out you can pick up a controlled substance up to two days early. Again, this woman was being unnecessarily cruel and heartless.
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November 2020 by J D.
Pharmacists on the phone were confusing and unhelpful and one basically hung up on me when I was just trying to understand the situation. Switching pharmacies.
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June 2019 by Melissa B.
After more than 20 years living in this neighborhood and having this as my go to 24 hour pharmacy, today it is no longer a 24 hour pharmacy.