-
January 2023 by Moshe M.
very ugly and disrespectful workers here b happy i did not ask for a refund & this ugly service
-
January 2023 by Gary D.
This place is ridiculously overpriced! I used to enjoy going to Stop & Shop and thought they had good prices compared to places like Keyfood (very overpriced) but now Stop & Shop might be more expensive. Every time I go in there the prices have increased. Additionally there always seems to be empty shelves for organic fruits and vegetables. Plenty of signs advertising them but with nothing on the shelves. Sometimes there is no organic fruit at all. Example; only one option of strawberries on the shelf which was not organic and cost $8, that is ridiculous. Lower your prices or I will no longer be shopping at Stop & Shop
-
December 2022 by Michele L.
I was in the Stop&Shop in Sparta tonight to get correct pricing on some items I bought at the store last night. The manager said that was the delivered pricing...$5.99 vs $7.29 pick up pricing. She had a cold attitude and didn't even try to work with the customer so I was charged $10.30 more for what I thought was the correct price. I'm still shaking my head about it! Would that have broken their bank? The employees and especially this manager are cold people and should not be dealing with the public. They simply don't know how to placate the customers they are dealing with. Time to go north to ShopRite and I will now.Anyway, half the time the shelves are literally empty! Produce bad, steaks I looked at last night looked disgusting so as much as I wanted to buy one for myself and son I passed...
-
September 2022 by Mario C.
I am a regular shopper at stop and shop on ave Y and east 17th st. Their customer service is horrible. They moved things around recently i was having trouble finding the hummus. The first person i asked acted like she was deaf and totally ignored me, the second person i asked acted like they didn't know what hummus was and gave me incorrect information, the third person said they didn't know but to try the produce isle and i did find it there. I am there just about every week spending $100.00 to 150.00 i would expect better customer service than that. Then there were only 2 cashiers open long lines at both and the self checkout. I think it's time to find a new place to spend my money. Obviously they do not appreciate their customers.
-
September 2022 by Sharon W.
Average experience here. Went in looking for one particular thing which in hindsight wasn't one of my best ideas. So I ask one of the workers where the coffee creamer is and he looked at me like I was crazy. Customers were courteous and the store appeared somewhat messy but overall clean.
-
July 2022 by Nora M.
Stop and shop is generally friendly and clean. The prices are better than other places in the area. It is my grocery of choice.
-
May 2022 by Mariah O.
The revamped rewards program is a great new addition to the loyalty key chain card, but what's the deal with the reduced hours of all Stop & Shop supermarkets in the area? I thought this was deemed necessary due to the worker shortage caused by the Omicron virus earlier in the year. Is this change permanent even though the cases have diminished significantly since February and are no longer a serious concern? I noticed that they have moved the bakery clearance items from the actual bakery to the clearance area by the public restrooms. That's quite unfortunate, and you'll know what I mean if you've ever shopped at that supermarket.
-
April 2022 by L G.
Tried to use The O.T.C. card from the phone app. The cashier Vicki, was extremely nasty. The store manager was just as nasty & unprofessional. We wanted to use the card at checkout & was told we do not accept the card. It was not that your store didn't accept it more the mannerism on how it was stated. The cashier Vicki was short & stormed off her register to apprehend the front manager. She actually stormed off her register & left it unattended. *the front end manager who is a Black woman & tall, was extremely helpful & professional*...but there was a black woman at the courtesy desk... actually said, the card could be stolen. Really? When now adays, cards are on one's phones. Vicki not only stormed off her register, but made it an issue. All she had to say, was I'm sorry let me check if we accept instead she said no in an irrational manner. Extremely unprofessional!
-
March 2022 by Lisa S.
Store was so dirty. Shelves were empty only 2 registers open if it weren't for the sweet cashier I would have left the groceries and went elsewhere.
-
January 2022 by Kendra K.
Open late (huge plus). Usually has everything in stock except beverages .. which is odd. Water is typically in short supply here. Parking lot is big enough to fit a handful of matchbox cars. Location is ideal - close to the highway, train station and bus stops.
-
November 2021 by M M.
Yes as my prior reviews show, I have been shopping here since they opened and I have an on again off again like and dislike for this store... Today I will comment on BAKERY and PHARMACY - The woman who appears to head up the bakery is LOUD and not helpful. If you ask her a question, you can immediately pick up on her attitude of I don't want to help you ... And she is loud. You can hear her at the back of the store. NOW, they place bakery products that will expire in an area in the back and sell them at 50% off. That's great but, they treat these items poorly ... They had a lot of Italian style bakery cookies on plastic cook trays in this reduced bakery items for sale area. HERE is the issue. It was so obvious that they TOSSED or THREW these cookie trays because every single tray, which is made from plastic was completely cracked. And the cookies themselves were much in pieces. A 12.00 cookie tray was reduced to 6.00, and I was OK with nearly all the cookies being broken, frankly in crumbs, because I wanted to try crushed cookies for a cake I was making, BUT it became dangerous to work with because all the plastic cookie tray itself was all broken with pieces of plastic mixed into the cookie crumbs. THAT IS DOWN RIGHT Dangerous. Some of the other bakery items being reduced may be man handled a bit to much by the staff. Also, some items should be reduced below the 50% they take off. ...Just because the baked goods are at or 1 day away from expiration, or best eat by/use by date does not mean the staff should treat these items poorly. I have seen the staff gather the items to be placed at 50% off toss them into a cart without any regard for the product. That is how all the cookie trays ended up being broken. These assholes are throwing the trays quite intentionally as they do with the other baked goods that are going on 50% off. One day when I mentioned my concern about the safety of a 50% off bakery item to the 'head woman' in the bakery, her response to me was But the Item at Full Price and you will have NO Concerns or Issues with the product. PHARMACY - At one time there was an ace of a pharmacy manager, Mary. When she left I stopped filling my prescriptions here and went to a private 'store chain' pharmacy. However, in the past six months, I switched my prescriptions back to this pharmacy, frankly because of the ease of parking. The parking lot! with parking always available. What's wrong... Your doctor sends them an Rx. I go the next day to pick it up. They say, they did not have it in stock. They ordered it. Why don't you call me and tell me the item is not in stock, it will take a day or two. This has happened many times and it seems absurd that some basic meds are not stocked. Or maybe, think they are basic meds and the pharmacy does not. Also, if they tell you they will call you it is most likely you will not hear from them. I fill two prescriptions on a regular basis here now for six months, and they never have the two meds on the shelf. It is always an 'item' on order, it will arrive tomorrow. In most instances for me, tomorrow means two days.
-
October 2021 by Marla P.
Check your receipts! I went to Stop N Shop. I gave cashier two coupons one was to make an item free. When left I checked the receipt and she didn't use either coupon. I went to customer service who informed me the $2.50 off produce I couldn't use cause I didn't spend $20. I said cashier should had told me that. Oh wait if she scanned coupon it would had told her so she didn't scan the coupon and of course she didn't scan the free coupon one. Check your receipts before leaving the store. Scam?
-
September 2021 by mr. Yuriy
Quick and helpful
-
September 2021 by Andy R.
Great staff all around. Good choices. This is our to go to store for many years. Too bad salads were removed, and some items like on site made salmon burger patties is no longer offered.
-
August 2021 by Marcia R.
While the dairy and frozen food associated are really great, they are working with hands tied behind their backs because it seems deliveries do not come regularly and so there is hardly anything on the shelves--forget about sale items. Other departments--are hit or miss. Customer service department--hmm..not so much. Writing to the company corporate headquarters does not even get a reply. Too bad the choices for supermarket shopping in the Sheepshead Bay area are limited. So, unless you are going to local produce stores (and these are often quite good), or you are seeking ethnic products, with language limitations often rude sales help,---good luck.