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March 2024 by Audreanna
Outrageously expensive for not that great of pretzels. I got the cinnamon pretzel bites that were nearly $10 with tax. They were super dry.
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February 2024 by Gerard Uchiah
It kills me I went from a 5 star ratting for this place to 0 I got the app that rewards me free pretzels of any flavor of my choosing now note I contacted support through email that this location doesn't honor the rewards I earned now note support tells me I'm in the right & I have the right to get the free pretzels of my choosing but the store ownership at the same time has the right to honor the reward or not now here's my confusion whats the point of having the rewards when yall won't even honor them they don't have a lot of location in NYC & none of the other establishment will honor the rewardsSo here's my conclusion the pretzels are great but they have poor customer service & their rewards program is false advertisement which is illegal isn't it?
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December 2023 by Emma Osagie
Awful food and awful customer service. Would not
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December 2023 by Terzory
Despite not having seating this place is great. Quick service and delicious greasy food. I recommend the pizza bites with jalapeño cheese and pizza sauce?
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November 2023 by Joel H.
How great is Wetzel's Pretzels? Very great, to the point that I am upset that I worked upstairs and in the office many year's ago and do not remember them being in that location. A small very clean shop with a great-friendly team. We were headed home and the last time I bought a pretzel outside I regretted it. So... we headed to the train and I had to stop. There were two in the bag and I assume it's because we were minutes from them closing. I went downstairs to wait for my train and started to eat one. It was an OMG experience. This was one really good pretzel. A little crunch on the outside, soft and chewy on the inside. I mean, isn't that what there supposed to be and why doesn't everyone understand that. It also tastes great. Good thing I had two as I could not stop eating it. I am looking forward to my next trip to Brooklyn so I can indulge on the way home. KUDOs to the team at Wetzel's Pretzels.
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November 2023 by Joshua G.
I ordered a few times if I'm in the area and it's ok, nothing great. Won't be ordering here again. Got cin a bitz and I heard the lady say in Spanish that it wasn't good. I don't know if they gave me a new one but it was disgusting, just took one bite and had to throw out the whole bucket. Just gonna walk to Auntie Anne's at this point which is way better anyways..
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September 2023 by Anthony P Carlino
Hot tasty pretzels ?
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May 2023 by Kim Griffith
Worst place. I'm posting because this hasn't been the first time im experiencing this. They serve RAW DOUGH. I only stopped here instead of aunt Annie's because I was late for work thinking that my 1st time complaining made a difference.They were even nasty when I went back in and complained.
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May 2023 by Josette Penzel
They wouldn't make a pretzel without butter even though that's supposed to be possible. Auntie Anne's always accommodates this.
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April 2023 by Sidney Terry
Great people
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March 2023 by The Uncensored TV
Went at 8pm they only had two pretzels for sale and they look like they been sitting there all day. If you go there go before 8pm.
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December 2022 by Roro B.
Love these. I had them one day I ran into my cousin and she was eating them and then I went and was not disappointed at all. So today I see they in the mall and they have the ones with cheese smh loveded it. And always get me a blue Raspberry drink
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October 2022 by Wilfred Bright
Good food
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October 2022 by Amada Bowen
Food is tasty
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October 2022 by Oscar
You will find yourself with raw flour often. Keep your taste awake. Don't stay quiet, get your money back. Has happened to me several times already. I never learn, they never listen.
