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February 2024 by Amy Calabotta
Don't bother, they have no idea what's going on. They don't even know their own products. They're going to tell you to call a number to do their job for them, go anywhere but here!!!
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December 2023 by DONNA SCOVAZZO
I was never told I am locked in three years with AT&T, paying double what I normally was paying with Cricket and my phone hasn’t been working since 2-3 weeks after I got it. I don’t know who put in those numbers on the above text, but I am not satisfied not happy. It is one of the worst mistakes I have made going with AT&T just to get a free phone, which really wasn’t free . ? please let me out of this contract. I have never been so dissatisfied in the towers were terrible. Could not get service half the time and everybody complains that when they talk to me they can’t understand because everything is all muffled in the background.
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December 2023 by Deborah Powers
I just wanted to give a shout out to associate Lisa S. She assisted me last year with getting phones for both of my children and her service was so exceptional, that I returned recently to purchase an additional phone from her. She is knowledgeable, polite, and professional. Definitely an asset to your team!
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November 2023 by Christopher Lawson
Both employees helped me change my kids phones over to my account. Excellent service by Joe and his co-worker.
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November 2023 by Bernie koenig
I try to call to deal with a problem the ay system does not recognize and whenever it says it will connect me to a customer service rep it goes back to the main menu. So I bought a phone for a friend and it is not functioning and I cannot find out why. The help service is also useless
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November 2023 by Angela Foria
I was dreading trading in my old phone for a new one for the longest time but when I went in there and spoke to Jessica, I was so relieved..she made me feel at ease. The process was so much easier than I thought she went above and beyond. Way above my expectations. She was so helpful and friendly. I would recommend anyone needing a new phone to go to Jessica at AT&T.
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October 2023 by ALI ASHRAF
Bad experience, they don't want to provide account number and pin and I ask them my device is not capability for att network, they told me you didn't pay yet that's why your network is not working ?? I will net join at&t after this experience. There was another guy who was nice to me.
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September 2023 by Sally Elder
We had a very patient knowledgeable rep, great experience
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August 2023 by Phil Bronschidle
We went to get our data switched to our new phones. Andrew was so helpful! it took about 45 minutes to complete this on 2 phones and he was so pleasant (not the same service at the Niagara falls location) If we need something, we will be going to the Sheridan Dr Tonawanda location
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August 2023 by Ryan Powell
I went in there to buy a couple of things. The girl was nice, cashed me out. I didn't realize how to put on the screen protector so it went on upsidedown. I tried to take it back. They told me to do a warranty which is 10 to ship it. I just wish they would have put it on for me. The manager was kind of a tool bag.
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August 2023 by regis brick
A little disappointed because they didn't have the cellphone that I wanted hopefully they can make up for it next week
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July 2023 by Michael D
We've always gone to Amanda Thomas for our cellular plans and phones. She's always made sure we were taken care of and is genuinely happy to always answer any questions we have.
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July 2023 by Pat Carney
If there are more than two customers, don’t bother. Every time I go into this store, there are two customers, and two associates tied up with them for at least an hour. If you have all day to wait for help, then this is the store for you
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July 2023 by Pat C.
How does anyone get a phone by going to this store? Every time I go here I see two confused looking store associates and about 3 customers. I then end up leaving after an hour ( in disgust) because no one is done being "helped". Also , the "free upgrades" are NEVER free. How could it take over an hour per customer? Ridiculous
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May 2023 by Kelly R
Andrew is an employee that is allowed to be rude and do whatever he wants. You can’t unteach racism and sarcasm Will never use this store again.
