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December 2024 by Alan Hutson
Helpful staff for donations
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September 2024 by Julie Martinez
The prices here at absolutely atrocious. Don’t go here hoping for a deal.
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August 2024 by Mark Bancerowski
Not sure who is now doing the pricing but it is ridiculous. Example 24.99 for a vase that you can buy at an antique store for 10 bucks. This is a thrift store.Correct. But I can find a mid century modern rattan recliner for 3.99 and and a turn of the century maple rocker for 4.99. Keep in mind it's a thrift store.
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August 2024 by Hannah Gordon
The dressing rooms don't have locks. A man walked in on me getting undressed after he knocked and I said occupied. I got a few pairs of poor quality leggings for $50 dollars and got the hell out of there. Only went because they are open on Sunday and I needed clothing for a new job asap.
Prices are horrible which is nothing new, but now with the added benefit of unsafe dressing rooms.
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July 2024 by Brian McGann
Prices have gotten out of control. Books are now $4. Many shirts are $10. The sizes are often in the wrong sections.
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June 2024 by Diane Sputnik
Not a huge variety! All hard goods have been moved to the darkest hottest back corner of this store! Makes no sense! Same area where employees area door is! Ive been to this location a few times , found a few things, but most of the check out people at the front desk were neither friendly or helpful.
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May 2024 by Brendan M.
Great to be able to donate and know the proceeds support local workforce development programs
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March 2024 by Joni Williams
Filthy, staff rude. Just visited a GW in WV. Spotless. Organized. Prices same for all tops re of label, sorted by size, then color. Lovely.
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March 2024 by B Specks
i wasn’t allowed to sit on the chair, but The Baby was
The Baby sees all
The Baby knows all
5-star experience, would let The Baby haunt my nightmares again
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January 2024 by dave e.
Zero stars. Not just this location, the one on Colvin and the one in Syracuse. I have a job going on east of Syracuse... Chittenango exactly. 2.5 hours east of Buffalo. I needed a small radio at the job site so I bought a clean Sony CD boom box for $8 But it didn't have a cord so I couldn't test it. I asked the clerk: can i return this to any location and he said yes.I repeat He said Yes. So I drove to Savers on Eggert to see if they had a cord and they did, so I bought it for about 2 bucks. I have the receipt. So I drove to my job in Chittenango and discovered the cord wouldn't make the radio work. So then I went to McGowan's hardware in Chittenango and bought 6 C cell batteries for about $10. Installed the batteries and the radio doesn't work, it turns on for about a second and then shuts off, no CD, no Aux, no cell phone dock. I went to the Goodwill near Manlius to return it but found out it was only a donation center. I only had 72 hours to return the radio, the next afternoon I drove to the Goodwill in Syracuse to get a refund. They don't know anything about any Goodwill store in any place called Tonowanda and won't issue a refund. Si I figure no big deal, I'll explain the situation to a goodwill store when I get home to Buffalo, I got home on Friday just in time for a snow storm and driving ban.. No big deal I guess, I'll just explain it to the store in Williamsville and there won't be any problem. Well I guess it was a problem because the young women working the counter refused to issue a refund even as I tried to explain my situation and how frustrated I was and the time and effort and expense I had gone to to try to make the radio work and then to simply get a refund for a defective product They Sold me telling me I could get a refund at Any Goodwill...the clerk was shouting at me as I tried to explain my situation, talking over me, totally impatient, and made me feel like I Had Done Something Wrong when I was simply trying to follow through on a promise one of their clerks had made. If I had known I couldn't return the radio wherever, I Wouldn't Have Purchased it!! They sold me a piece of junk radio, and won't refund my money!! I have the cost of the cord The cost of the batteries The Time and gas I spent to go to their donation center in Manlius The time and gas to drive to their store in Syracuse and now time and gasoline to go to the store in Williamsville and then get treated like I'm some kind of flim flam artist trying to rip them off. I called the store on Colvin and the manager said she would call Manager and get back to me. We 6 hours went by and I haven't heard back from her yet. I'll tell you what: being treated like this is BullShit. I don't know if it's their policy to lie to their customers, sell junk and then when the customer tries to seek relief #Goodwill treats them like suspected thieves and then ghosts them. I'm very angry and I'm considering legal action. After I get my money back, I'm never stepping into one of their stores again unless it's to accidentally drop merchandise on the floor or ink stain the apparel.
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December 2023 by Paul Sweeney
I found two antiques at this store.
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October 2023 by Bryn Sar
Rude employees... They replaced all the nice employees with nasty employees! New guy has an attitude problem and a bad temper. He snaps at customers asking a simple question. He also took a cart full of China and crashed it through the doors, guy clearly has anger issues. Speaking of carts, stop playing games with the carts, bring them out and let people look them over, don't take them by the clothes and keep people from them. Childish behavior! Another employee made a comment about my expensive phone, my phone is none of her business! They also put pricestickers over cracks and chips, and when you attempt to return the item they act like the customer damaged it! Tip of the day Goodwill - Less chips if employees stop crashing carts into doors!!!
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August 2023 by Farah Khan
The best Goodwill I’ve been to! Great finds for decent prices, all very clean and organized, and friendly staff. Will definitely include this location in my sustainable fashion repertoire.
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July 2023 by Joan Williams
Filthy, staff rude. Just visited a GW in WV. Spotless. Organized. Prices same for all tops re of label, sorted by size, then color. Lovely.
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June 2023 by rachael klinger
super excited for the good SCORES I found at this place and the extremely helpful and polite staff member Dylan definitely deserves a shout out.. he went above and beyond to make sure every customer in the busy store was well taken care of
