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January 2024 by dave e.
Zero stars. Not just this location, the one on Colvin and the one in Syracuse. I have a job going on east of Syracuse... Chittenango exactly. 2.5 hours east of Buffalo. I needed a small radio at the job site so I bought a clean Sony CD boom box for $8 But it didn't have a cord so I couldn't test it. I asked the clerk: can i return this to any location and he said yes.I repeat He said Yes. So I drove to Savers on Eggert to see if they had a cord and they did, so I bought it for about 2 bucks. I have the receipt. So I drove to my job in Chittenango and discovered the cord wouldn't make the radio work. So then I went to McGowan's hardware in Chittenango and bought 6 C cell batteries for about $10. Installed the batteries and the radio doesn't work, it turns on for about a second and then shuts off, no CD, no Aux, no cell phone dock. I went to the Goodwill near Manlius to return it but found out it was only a donation center. I only had 72 hours to return the radio, the next afternoon I drove to the Goodwill in Syracuse to get a refund. They don't know anything about any Goodwill store in any place called Tonowanda and won't issue a refund. Si I figure no big deal, I'll explain the situation to a goodwill store when I get home to Buffalo, I got home on Friday just in time for a snow storm and driving ban.. No big deal I guess, I'll just explain it to the store in Williamsville and there won't be any problem. Well I guess it was a problem because the young women working the counter refused to issue a refund even as I tried to explain my situation and how frustrated I was and the time and effort and expense I had gone to to try to make the radio work and then to simply get a refund for a defective product They Sold me telling me I could get a refund at Any Goodwill...the clerk was shouting at me as I tried to explain my situation, talking over me, totally impatient, and made me feel like I Had Done Something Wrong when I was simply trying to follow through on a promise one of their clerks had made. If I had known I couldn't return the radio wherever, I Wouldn't Have Purchased it!! They sold me a piece of junk radio, and won't refund my money!! I have the cost of the cord The cost of the batteries The Time and gas I spent to go to their donation center in Manlius The time and gas to drive to their store in Syracuse and now time and gasoline to go to the store in Williamsville and then get treated like I'm some kind of flim flam artist trying to rip them off. I called the store on Colvin and the manager said she would call Manager and get back to me. We 6 hours went by and I haven't heard back from her yet. I'll tell you what: being treated like this is BullShit. I don't know if it's their policy to lie to their customers, sell junk and then when the customer tries to seek relief #Goodwill treats them like suspected thieves and then ghosts them. I'm very angry and I'm considering legal action. After I get my money back, I'm never stepping into one of their stores again unless it's to accidentally drop merchandise on the floor or ink stain the apparel.
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December 2023 by Paul Sweeney
I found two antiques at this store.
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October 2023 by Bryn Sar
Rude employees... They replaced all the nice employees with nasty employees! New guy has an attitude problem and a bad temper. He snaps at customers asking a simple question. He also took a cart full of China and crashed it through the doors, guy clearly has anger issues. Speaking of carts, stop playing games with the carts, bring them out and let people look them over, don't take them by the clothes and keep people from them. Childish behavior! Another employee made a comment about my expensive phone, my phone is none of her business! They also put pricestickers over cracks and chips, and when you attempt to return the item they act like the customer damaged it! Tip of the day Goodwill - Less chips if employees stop crashing carts into doors!!!
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August 2023 by Farah Khan
The best Goodwill I’ve been to! Great finds for decent prices, all very clean and organized, and friendly staff. Will definitely include this location in my sustainable fashion repertoire.
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July 2023 by Joan Williams
Filthy, staff rude. Just visited a GW in WV. Spotless. Organized. Prices same for all tops re of label, sorted by size, then color. Lovely.
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June 2023 by rachael klinger
super excited for the good SCORES I found at this place and the extremely helpful and polite staff member Dylan definitely deserves a shout out.. he went above and beyond to make sure every customer in the busy store was well taken care of
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May 2023 by Jamie Duckett
I always stop at this store when I’m in the area. Love how neat and organized the store is and even organized by color in the clothing section. Very wide selection of woman’s clothing, I always leave with a full cart!! Stopped in here yesterday and had a great conversation with the cashier named Alana. I scored a beautiful LillyPulitzer dress for summer and even a Michael Kors purse. Prices can be a little high at all goodwill stores, but I know that my money is going to a good cause. And I get to swap out my wardrobe every season-it’s a win win! Pull up to the donation door in the back and drop off your gently used items and then head inside to shop until you drop.
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May 2023 by Ann Coon
Found the store very organized and clean the manager was very helpful and courteous when he cashed me out . I will be back again to the Clarence store
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May 2023 by Ronnie Coon
Fabulous store, very clean and well organized! I went with my mum. We enjoy looking at the holiday stuff
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May 2023 by pelonero justina
Awesome prices and the staff is so helpful!
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May 2023 by Joe Pelonero
Great store - the staff is friendly.
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May 2023 by Robert Skowronski
This store only caters to a few. There’s a few people who sit and wait for the girls to bring out the carts. They get first choice of all the stuff so they can look it up. See how much money they can make off of it and if you grab something before them they will actually have a manager come up and tell you it was priced wrong and take it.I No, it sounds crazy but it’s happened to me twice. Go out in the parking lot his car is filled with stuff. The goodwill was for people who need help not to become rich. I wouldn’t donate to this store. What a joke
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December 2022 by Keith Matt
This store don’t even deserve one star it’s so messy and the managers are soooo rude and very high prices don’t recommend this store anymore
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December 2022 by William v
DO NOT SHOP HERE! I have severe medical issues that tire me out and I sat down on a chair and a manager by the name of Jessica came over to me and told me This chair is for Customers! Wow talk about a rude service..I'm a regular who spends a lot of money at this store...wouldn't recommend it prices have gone up a lot anyways
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October 2022 by Jon H.
Goodwill is a shell of its former self. They now take somewhat valuable or good quality items, and sell them on their web-based platform (online). The remaining low quality stuff is what they put in the store. Good books, dvds, cds are impossible to come by. Likewise with toys/games/electronics. Generally not worth the trip at all anymore.
