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November 2023 by Suki D.
Bought new tires last year and they weren't new. Complaining constantly about having to get air in tires until I lost my composure with manager. Tires are not dry rotten and they are refusing to make it right by me. Spent over $400 on 4 copper evolution tires that looked like they have sat in storage for years. Claim made, phone calls ignored and nothing. Informed them of lawsuit if tires are not replaced. Totally frustrated and highly upset with the way they're taking advantage. Tires have a 6 yr guarantee and it's only been one year. Jim, I am requesting new tires now! Thank you
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August 2023 by Dew_En_ Em_77
Employees are very nice.Would recommend them to anyone looking for service.Thanks.
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August 2023 by Patrick O'Leary
They probably did an okay oil change but they didnt use an easy-remove sticker to indicate my next change. I had to scrape their cheap sticker off with a razor. Cheap sticker likely means cheap people doing cheap service. Price I paid was not cheap. I will not visit again.
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July 2023 by Puffman
Definitely not over achievrs , but if you simply need a new set of wheels, sure. Whu not.
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June 2023 by Sara Cruz
This service was the light at the end of the tunnel! I’ve had an awful experience with another car company all week and needed a re-inspection after fixing the car issues. I stopped by and although they were booked for the day, they were able to squeeze me in for a 15-minute appointment. They were super kind and explained what they did for the re-inspection. I really appreciate their kindness and will for sure return for future car services.
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June 2023 by Tom Arcara
I went in for a NYS Inspection and they told me that my brake line was leaking. I looked at my garage floor and saw no stains or spots indicating as much. I always check my brake fluid and it was always full. I told them not to fix it ($1100) and they told me I had to now, since it was leaking more. I just don't trust them. Every time I go for something simple (tire rotation, NYS Inspection) they tell me something else is wrong. Please be aware when you go there. I do not recommend them at all.
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June 2023 by Romina DiBernardo
William (Bill Goldstein) asst service manager at the Goodyear in Kenmore NY helped us get back on the road quickly to make our cousins wedding after our tire blew hitting a pothole. He was patient with us, answering our questions & ordered the tires we required in same day so we could make the wedding when other places we called could not make it happen. Much appreciated! Sebastian & Romina
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April 2023 by Jewbert
I bought a set of 4 tires (Wrangler). The store manager, Jim, was absolutely amazing at helping me figure out what tires would get me through the weather and still ride smooth so I don't spill my coffee over bumps. I was in and out in 2 hours and couldn't be happier with how things went. Highly recommended!
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April 2023 by Marie Cole
I was in town visiting family and needed an oil change. They were able to fit me in the next day. My car was finished in under an hour. The waiting room was large, clean with many chairs and tables. Or I could have walked next door to the Tim Horton's for a coffee. The staff was super friendly and very professional. I will return the next time I am in town needing work done on my car.
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April 2023 by Alexander Stoj
Would give 0 stars if that was possible. I received an oil change from here where they charged me $50 more than what I was told on the phone AND they didn't finish the job properly. They broke the protective plate under my car and seemed to misplace or throw out 20 fasteners for said plate. Pieces of the protective plate broke off as it dragged from underneath the car whenever it went over 40mph. I had to bring my car to the original dealership to get them replaced and ended up having to pay for each piece that was misplaced. Very disappointed in the service I payed for here, would highly discourage anyone else from going here.
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April 2023 by Lauren
I came into this Goodyear location on 2/16/23 after making an appointment online the night prior for the “good” oil change. Upon arrival the gentleman at the counter informed me the oil in which I selected was not up to par with what my vehicle was requiring. I was informed that my vehicle requires the “best” oil, which with coupon was over double my original estimated cost. I would like to note that I lease a 2021 Jeep Cherokee which has 12,000 miles on it. The oil in which the gentleman was INSISTING my car requires is usually for vehicles with 75,000 plus miles on it. After expressing to the gentleman that I have never paid this much for an oil change on this car and that I also own another Jeep Cherokee of the exact same make and model which has never taken the “best” oil option, I was belittled and laughed at. The gentleman stated that just because I lease two of the exact same vehicle doesn’t mean they have the same motor. I’ve never heard of such a thing. Not to mention after asking the price I was told it was $69.99 after a coupon and not informed of the $60 “best” oil change offer they were promoting on television. After being treated as though I am some unintelligent young girl, I gathered my belongings and left the shop, disgusted that this business would try to take advantage of me.I then went to the other Goodyear location on Niagara Falls Blvd and informed them of my horrible experience on Sheridan Dr. The Niagara Falls Blvd location even found it comical and informed me I was correct and my vehicle did not require the “best” full synthetic oil change that was being forced upon me at the Sheridan location. The gentleman gladly put the oil in my vehicle in which I was requesting and even informed me of their sale.Knowing that I was blatantly lied to is absolutely disgusting. Luckily, I knew a little bit about my vehicle and avoided being scammed. Truthfully, shameful
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March 2023 by Lauren Downen
I came into this Goodyear location on 2/16/23 after making an appointment online the night prior for the “good” oil change. Upon arrival the gentleman at the counter informed me the oil in which I selected was not up to par with what my vehicle was requiring. I was informed that my vehicle requires the “best” oil, which with coupon was over double my original estimated cost. I would like to note that I lease a 2021 Jeep Cherokee which has 12,000 miles on it. The oil in which the gentleman was INSISTING my car requires is usually for vehicles with 75,000 plus miles on it. After expressing to the gentleman that I have never paid this much for an oil change on this car and that I also own another Jeep Cherokee of the exact same make and model which has never taken the “best” oil option, I was belittled and laughed at. The gentleman stated that just because I lease two of the exact same vehicle doesn’t mean they have the same motor. I’ve never heard of such a thing. Not to mention after asking the price I was told it was $69.99 after a coupon and not informed of the $60 “best” oil change offer they were promoting on television. After being treated as though I am some unintelligent young girl, I gathered my belongings and left the shop, disgusted that this business would try to take advantage of me.I then went to the other Goodyear location on Niagara Falls Blvd and informed them of my horrible experience on Sheridan Dr. The Niagara Falls Blvd location even found it comical and informed me I was correct and my vehicle did not require the “best” full synthetic oil change that was being forced upon me at the Sheridan location. The gentleman gladly put the oil in my vehicle in which I was requesting and even informed me of their sale.Knowing that I was blatantly lied to is absolutely disgusting. Luckily, I knew a little bit about my vehicle and avoided being scammed. Truthfully, shameful
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October 2022 by Elaine M
Always fast courteous service. Nice waiting area with coffee, comfy chairs, TV and wifi. Reliable repairs.
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August 2022 by Sarah Redman
I had an appointment first thing when they opened for a car inspection. Due to several cars being dropped off ahead of me, they originally weren't going to be able to look at my car until later that day. While trying to call around to find someone to pick me up and take me back home, they were able to squeeze me in so that I could just wait there for an hour or so. Very accommodating, super nice to work with. They even quoted me a great deal on tires, which I will most likely go through them. Thank you for making that a positive experience for me. I usually hate going to any sort of car shop/mechanic. Will continue to go there!
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March 2022 by G Diamond
I had noticed a lug nut was missing on my F150. I stoped on a Whim at Goodyear and thought we’ll let’s see how much this is gonna cost. Mind you my ford dealer just rotated my tires and when I told them they were less then helpful. At Goodyear James M. and Mike J. Both service managers happen to be working they had never seen me before and I had never been there either. I explained what was my issue and both guys went right to my truck got me a new lug nut replaced it didn’t charge me and I was shocked how awesome the experience was I’ll buy all my tires and bring my other car to them for service.
