Asked the girl to have earrings and ring cleaned. Wow I could have cleaned it better at home. No effort taken. Also had asked about upgrading the earrings and the girl showed a carrot smaller...like duh you see can ours was bigger. Again no effort.
They dont tell you any information on payment plans, and there is always atleast a 20 minute wait to get any service at all. Besides that the staff are very friendly, and there is usually some sale running.
Just stopped in to get my wifes wedding rings cleaned. Very friendly and courteous!
My experience at Kay Jewelers was good. The consultants were very helpful, especially when I had to get my husband's watch fixed .They told me that it won't be ready until 4-6 weeks .They will let me know when it's ready.