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September 2023 by Brittany G.
Awesome staffAwesome trainersAwesome groomersAlways have my food and always have my reptile supplies
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July 2022 by Maria Cabrera
Followed the instructions from the texts/ reminders they kept sending that said to wait in car and they will text when ready to bring my dog in, my appointment was 11:18, we waited until 12 and went inside to ask and no one had any idea what was going on.
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May 2022 by Ray Lipp
Useless
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November 2021 by nicole b.
The customer service at the Petco in Williamsville and the Petco in Amherst is outstanding :-) I cannot say enough good things about it. This afternoon I called the Williamsville location to see if the loaches I was waiting for were in stock - Melissa in the aquarium department was so pleasant and helpful on the phone, even as the store was clearly very busy. I stopped in the store after work during rush hour and Melissa was again just above and beyond helpful. I had just missed a 50% off aquarium sale - but she let me know approximately when I can look out for the next 50% off sale - so I will not miss it this time. Melissa also took quite a bit of her time to discuss 2 of my aquarium set-ups (I have 10 aquariums and I always appreciate advice and tips as I am learning). She is very knowledgeable. I have a lot of bettas and cichlids - and we were discussing caves and hiding spots. She recommended trying out hamster/guinea pig plastic tubes as another affordable option, on top of the rocks/driftwood/caves I already have. What a great idea! As long as I have been into aquariums - that had never even occurred to me. Thank you, Melissa :-) My African Dwarf Frogs especially love the plastic tunnels/tubes I added to their tank. I added them to 3 of my other tanks and the loaches, bettas, and cichlids love the new hiding spots as well. In addition- Petco has an awesome aquarium plant selection! A lot of the staff at Petco have multiple pets - as do I - and it is always a fun experience to talk with employees at Petco who are as passionate about their pets as I am. I had a great conversation with the girl at the check-out this evening as well. I was buying a gecko screen cage along with my aquarium supplies - and she also had recently added a gecko to her pet family - so we discussed what we had learned so far, tips on holding geckos when they are young, and so on. Also - they matched the online price for me when I bought the cage, since I wanted to see it in the store before I decided to buy it. Everyone who works at this Petco is just so friendly and helpful - and there is always a manager nearby for additional or complicated questions. This goes for the Amherst location as well. I visit both locations frequently, and would recommend shopping at both of them for any of your pet needs.
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March 2021 by Liz M.
I like Petco in general an this one I n particular. I am glad they are still here. Unlike the other businesses that shutdown in the same plaza..
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July 2020 by Molly D.
I like it here. They match Chewy.com prices or any competitors- so I just go there because I'm sick of petsmart and this is closer to me and they've been very nice. Minus one employee who refused to cash me out with Chewy prices and then was told to do so after causing a bit of a scene in her end. But, everyone has bad days. Overall - they have what I need and want at the prices I want them at! If they redid their grooming section I may take my dog there, but, I wouldn't as is.
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February 2020 by Freya E.
There was a dead mouse, he looked like he'd been dead for awhile. The staff wasn't' being helpful.
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October 2019 by B H.
We have had 2 grooming sessions here. In August, Nicole, a regular employee of the grooming salon did an "A-OK" first visit job on our Coton de Tulear. We showed her a photo of Maddie just cut by her former groomer in VA. Nicole did a pretty good job imitating the cut. This 2nd visit Maddie went to Melissa. Melissa, used a trimmer and shaved Maddie. She was shown the same photos that Nicole saw. Melissa shaved off Maddie's facial hair so she looks like a hound. She shaved off under hair. She simply did not know what she was doing. Beyond that, she lied and said my husband did not show her photos. When asking what happened I learned Melissa was on loan from another Petco store. Melissa is not a groomer - she is a woman who shaves dogs. It will take 4 to 6 months for Maddie to look like a Coton De Tulear once again. It will take hell freezing over before we return to Petco Grooming Salon.
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September 2019 by Kevin Lesniowski
Friendly staff. Very well run. Definitely somewhat cheaper.
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June 2019 by V F.
I've come here for both dog grooming and to shop and have had pleasant experiences for both. Nicole groomed my dog and she was great! My dog is a poodle mix so grooming and styling him takes a trained professional groomer (I know because whenever I try to groom him myself, he looks terrible), and Nicole did a great job with my many styling requests. They also make booking appointments a lot easier now, because you can do it through the app. I have also had a great experience shopping here. They price match with prices on Petco.com, and make the whole process very easy. All of the store associates I've encountered are super friendly. Shout out to Melanie during my most recent trip!
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December 2018 by Fox E.
One minute the pet was here. Next minute it wasn't. So where did the Petgo? This is a very handy pet store right near the intersection of Main and Transit. It's in a big Plaza with a lot of other big stores but it's not too awful to get into. Sometimes. At other times it is pretty awful. Just depends on the day. They're not cheap at all but neither are PetSmart. Barbie likes the store a lot: Petco is great. It's not my favourite pet store, but it does the job when needed. Fox needed to find some kitten food, and this place has a good selection. The kittens were satisfied. The prices are a bit high, compared to Walmart. But I prefer this store, and it has a much bigger selection.
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July 2018 by Drew S.
This place is fantastic! The managers are great in the store and in the grooming department. Melissa and Amanda are always available to help me out in the store and the rest of the staff is also very friendly! Tineya the dog trainer hosts a very fun puppy playtime, for my pup, of course. Overall, they have excellent service and very thorough. Nicole even gave my dog a bandana after his spa treatment in the grooming department!
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July 2018 by Jessica R.
I've been to several different petco grooming salons and this one has got to be the best one by far. I was helped by Mayra. Very sweet and loving. She answered all my questions as I had explained to her my previous experiences at other locations. She assured me that all my dog's (Xena) needs would be taken care of and she would make sure the experience would be positive for myself and Xena. Indeed it was! She gave Xena a great report card and smelled amazing after her spa day. Also, the adorable little bow was a great touch of detail. You can tell she enjoys pampering our furry little companions. I'm definitely satisfied. Keep up the great work!
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July 2018 by Vanessa S.
Omg where do I begin . I am a petco customer from California. I came to Williamsville while visiting my family. I came to the grooming part and Mayra Rodriguez attended me and my boy Teddy. She was really kind to him and talked to him lovingly. I didn't know the petco computers had my dog's information from all the way over here! I was a little nervous since Teddy doesn't do well with people he doesn't know and he isn't very good for haircuts. He took incredibly well to Mayra! She conducted a 7 point check in which she showed me he had some dandruff. His ears were matted since he was wearing a cone for a while. After a super good bath(he came out so soft, clean, and smelling fresh) and a super good haircut, my baby looks good and most likely feels even better. The report she gave me made me feel so happy! He was very good! I wish I could have Mayra as my regular groomer! Next time I'm in New York I'm definitely going to have Teddy groomed by her only she's so amazing! She's also an amazing manager putting her customers first! I highly recommend Mayra! She has a lot of years of experience and is super professional plus my baby loved the treats she recommended for his bad skin and joints. Can't stop raving about her!
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April 2018 by Morgan W.
We are extremely happy with the grooming our Golden received today! Kris who pampered Morgan really likes his employment and especially loved pets! Immediately he began talking to Morgan and she became relaxed and excited! Thank you Petco for hiring staff who truly enjoy what they do... certainly it's a complement to PETCO nationwide!