Quick Lane at Basil Ford is known for its exceptional customer service and friendly staff. Many customers report positive experiences, highlighting the courteous and polite demeanor of the employees. Services like oil changes and tire rotations are completed in a timely manner, often faster than expected, with one customer noting a 45-minute completion time. The waiting area offers comfort with amenities such as popcorn, water, light snacks, and TVs. In addition to service, Basil Ford’s sales team is praised for their helpfulness and efficiency in transactions. Customers appreciate the knowledgeable and kind nature of the salespeople, who strive to provide the best deals and a smooth buying experience. The collision center also receives high marks for its quick turnaround and excellent customer care, with representatives going above and beyond to ensure satisfaction. Overall, Quick Lane at Basil Ford is recommended for its exceptional service, friendly environment, and commitment to customer satisfaction, making it a reliable choice for vehicle maintenance and purchases.
When i first stopped at the check in counter I was told it would be between 2 and 2 and a halve hour wait i hadn't any plans so I said I would wait and they had my vehicle serviced and ready in 1 hour as always a top notch team
July 2023
I bought a new Bronco from Basil Ford and the whole transaction went very well. I delt with Nick and his Dad Jim. They were wonderful. They found me the truck I was looking for and the transaction was so fast and smooth. While waiting the sales team were so friendly and very kind. I would highly recommend Basil Ford they... read full comment
March 2023
Appreciate the kindness from those I spoke to, especially for something as simple as a free tire fill. Sal was sweet. Thanks again
