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October 2023 by Brittany Bello
I am not sure why this owner went into the toy store business. If she could put a sign outside her store (amongst the 15 other signs) saying NO CHILDREN she would in a heartbeat. Toys and children are symbiotic and she wishes to never have a child step foot in her store. So sad, I’m not sure how she is still open with how many customers voice how uncomfortable they are there. She definitely has OCD and can not have one thing out of place. It’s too bad she has very good toys, but I will gladly give my money to another local business (Clayton’s) that let my children play with their toys and are warm and welcoming. This lady is so cold, and she is not afraid to let you know. I have gotten in verbal altercations with her every time I go into the store.
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October 2023 by Rebecca Snyder
We shop at this toy store on a regular basis and absolutely love it! They have the best selection of Bruder trucks and Playmobil sets and prices are on par with or even beat Amazon on a lot of them. Other stuff is marked up (like Melissa and Doug), but the majority of stuff we've bought has been reasonably priced. The Playland area is perfect for toddlers and young kids with lots of pretend play stations plus plenty of seating for parents/caretakers. They've had health and safety protocols in place even before the pandemic that are based on practices at the National Museum of Play. We love coming here to shop and play and I enthusiastically recommend this store to anyone shopping for their kids!
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August 2023 by Jessica T
I took my son to the store this morning. The owner was very pleasant, the store and play area were clean and welcoming. My son really loved all the play stations, and the toy selection. Great for an hour or two of imaginative play. I appreciated that the adults could both play and also sit back and watch. Other similar play places don't always offer adult seating and it was welcome at times today.
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February 2023 by Drusilla Akhtar
The Owner is Racist! I brought my child to this store and even before I could say anything to her she asked me if I spoke english. I was shook. Just because of my skin color she made assumptions about me. It’s sad to see that people like this are still a part of our community.
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December 2022 by Andre Bowen
I have to say not only will I never be bringing my son in this store anymore but THE OWNER!!!!! YIKES! Not only does she display racism, but she also will follow you around the store and make faces at you and your child ! She’s got bad case of Germophobia. Your children are not allowed to touch anything in the store whatsoever and neither are you.. she will lie and say that the children’s play area is closed when it actually is not! She’s got issues with children with disabilities and I’ve seen and experienced it myself with my son. DO NOT BRING YOUR CHILDREN INTO THIS STORE !!!!!!!!
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December 2022 by Emily Zehler
Went there to take my little one to the play area when listed it closes at 6 got attitude and was told it closed at 4. The workers who body language, personality and tune of voice scream “I am here because I have to be and I hate kids.” Was told by a friend that the week prior they were in and they had the same experience. Embarrassing for a company to have a worker represent them in such a way. If you cant stand children, maybe consider a different job. Do not bring your child here and do not give this store your business period.
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November 2022 by Sam G
Shop here if you want to deal with the most awful rude owner around. Besides being rude she will follow you around while you shop and make you feel uncomfortable. Definitely should not own a kids toy store and they are so over priced. Clayton's on main street in williamsville has better prices and FRIENDLY staff.
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November 2022 by Dup Pyramid Beatz
WILL NOT BRING MY DAUGHTER HERE AGAIN… Me and my best friend brought our daughters to play and she lied and said it was close.. then let the white couple in with they kids.. that the second time it happened..IF YOU BLACK THIS IS NOT THE PLACE FOR A BLACK FAMILY TO GO WITH KIDS ?
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November 2022 by Renee Taggart
Always the perfect place to stop for the perfect gift for children. Super staff that’s helpful.
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October 2022 by Kimberley Truesdale
Great selection! So many great toys!
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September 2022 by John Kerner
Very nice store; excellent selection of toys, puzzles, and games for children.
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May 2022 by Sharon Stewart
Lots of different toys of all kinds...fun educational popular. It is a pricey store however...just a word to the wise. Check your prices...
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April 2022 by Jen
The only reason I gave this store 1 star is because I can't go any lower!! The owner of this store is very rude. The first time I let it slide because I thought maybe she was having a bad day. But now since I've been there a few times I see she is just a rude person.
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April 2022 by Rob W
They have an amazing supply of toys....grandchildren go crazy in there!
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March 2022 by Crystal Shadden
Called yesterday ( Tuesday March first ) inquiring about a birthday party . On line it states birthday parties and prices but I had a few other questions . At this point there are no mask mandates for the vaccinate or the unvaccinated and schools lifting their mandates the day after. The birthday party would have been in April . The person on the phone ( I’m assuming the owner after reading the reviews on how rude she is ) told me they don’t do birthday parties and I questioned if that was correct because of the information I read on their website. She then says they do but they would be with the public, which is fine . She then states there is no food or drink allowed because of covid ( mind you there are no more restrictions mandated in our area ) I ask about the mask policy and she said it’s enforced until the kids don’t have to wear them in school . I then informed her that on Sunday the governor lifted the mandate and they don’t have to wear them . She told me I was incorrect and continued to argue with me . She was extremely rude and I finally said never mind that I wasn’t interested in doing business with someone like her . Maybe she needs to rethink her career path or hire a personable person to be the face of her business because I will now tell everyone I know to never go here .
