-
November 2023 by Chris Diggs
Excellent service top to bottom. Customer service was exceptional. Mechanic worked tirelessly to get me back on the road in a timely fashion. Go Bills !
-
August 2023 by Nooo Go
Best Auto repair shop in WNY. Fair prices, up front transparency of issues and costs(with detailed report and pics) and a very knowledgeable, personable and competent staff. These folks aren't out to rip you off, they are there to help you get the best work for your money. After several unpleasant experiences at other shops over the years, I found my forever mechanics.. I will never go anywhere else again.Services: Air & cabin filter replacement
-
August 2023 by Kaitlyn Zindle
Knowledgeable and kind employees. Don’t push any unnecessary sales on you, and they do a courtesy inspection on your car for free during the appointment. In some cases, this might sound worrisome, as I’ve been scammed by other shops into paying for things that aren’t wrong with my car, but Scruggs aren’t like that. Trustworthy and will be returning when necessary.Service: Oil change
-
July 2023 by Mark Schnobrich
I recently had work done on one of my classic trucks and the team at Scruggs was phenomenal. Not only was the work completed quickly, but the cost was less than expected and the communication throughout the entire process was great! I would take my cars here again for sure.Service: Electrical repair
-
July 2023 by Paul
The most pleasant staff I've ever encountered at an auto shop. They were very thorough with my vehicle, and although I think their $150/hr is high, I trusted their work.I like that when they have your vehicle, they'll send an email with photos and video (evidence) of issues or concerns. The prices are listed, and you can sign your consent to accept or decline each item.
-
July 2023 by PJ Mac
Excellent experience. Took good car of my car. Customer service was top notch. This place came recommended to me and it is where I will bring my vehicles from now on. Thank you for the quick service turn around, and professionalism at the front desk. 10/10.Services: Wheel alignment
-
June 2023 by Brianna Baker
I had a very positive experience at Scruggs Automotive in Williamsville. I brought my car in for an AC repair, with me being a first time customer with them, they did a free inspection of my car and found a couple other issues I was not aware of. Scruggs was able to repair these other issues in an effective time manner. My car was only in the shop for two days. This was the fastest work has ever been done on my car! Along with their efficient work, they also provide amazing customer service and ensure to explain the details of your car thoroughly. I love that they include a link with the exact details on what is being done to your car, along with pictures of the parts of your car. I would recommend anyone to take their car into Scruggs for any kind of maintenance you need to get done!Services: Auto brake repair
-
June 2023 by Ajay Vijay
Usually the service is good and I am using them for number of years, I am not fully happy this time.1. It was expensive2. I was not fully happy with the results after spending so many $$3. Missing body part after the service
-
June 2023 by Nikki DeLorenzo
I highly recommend you take your vehicle here. They were extremely thorough and attentive. They are there to fix your vehicle properly, not to cut corners, and still do it while saving you money where they can. I've never been so impressed with a shop, from the extremely detailed invoice, to the work they did, and the customer service.
-
June 2023 by Sue StanWood
Scruggs was recommended by a guy who helped me by putting air jn my very low tire - only about 17lbs of pressure when he started! It took about 15 or 20 minutes! Anyway, Jim was right about Scruggs and the manager Neil. Incredibly helpful, nice, and fair. He squeezed me in to look at the tire and when the technician was unable to repair it, explained why and what my options were. He even went a step further to get the tires in the next day instead of next week!! I'll use Scruggs for all my non-dealership stuff from now on.Service: Tires
-
June 2023 by Joe Pitts
I work with Nick and Neal, In very impressed with their work ethic. They're very knowledgeable as well honest. I highly recommend them . They're a cut above the rest. Thanks again for the excellent service!Services: Air & cabin filter replacement
-
April 2023 by Kathleen McQuown
My car needed extensive repairs to it to get it ready for inspection. Scruggs automotive did an excellent job at finding out exactly what was wrong through a diagnostic and repaired my car in a reasonable amount of time. They kept me informed of what was going on and the report that they gave was very thorough along with pictures that they took. I would highly recommend Scruggs automotive.Services: Electrical repair
-
February 2023 by Brendan B.
If you want to put a lift on your truck, this is the place to go. Nick did my consult, showed me options and pricing and also gave his professional recommendation of what route to take. He explained everything in an easy to understand way and let me take my time in deciding what rims and tires to pick out. He even gave me his personal number if I had any questions. The parts came in under a week and the work was done on my truck in one day. Couldn't ask for better service and highly recommend Nick!
-
January 2023 by Eli R.
I feel the prices are pretty high. I will post what I was quoted. They seem to be detail oriented. I didn't get services done here because of prices. I got an oil change, I brought my own oil and filter. Oil change was $50 for labor. Also they did not reset the maintenance required light, which even I can figure out. Just annoying I have to do it after paying $50 labor. Will go somewhere else for a second opinion and update this review.
-
December 2022 by Christopher Lent
Nice crew. Got me in and out for an alignment on a lifted tacoma.Second trip to Scruggs. Same review cause I can only leave 1.Another 5 star visit with Neal and his team!Service: Wheel alignment
