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January 2024 by Ruthann DiNatale
Excellent compassionate care of my fur babies for almost 30 years.
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January 2024 by samantha hammer
The staff is excellent with my cat. She’s very vocal and behavioral but they do an amazing job with her. Dr. Teresa is an amazing doctor who cares about your animals that you bring to her. Everyone there cares about the animals you bring to them and they are always available to answer any questions or get you in for a last minute appointment. I trust the staff completely with my cat. Thank you everyone for all you do and for caring about our pets that we bring to you.
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January 2024 by Kristin Long
Absolutely wonderful staff. Everyone is friendly, caring, and goes above and beyond in the care for my dog.
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December 2023 by Dana Morton
Amazing staff!! Dr. Amanda Tower recently took over Dr. Theresa, and she is a wonderful vet. They are slowly transitioning to Fear Free practices, and truly care for the well being of the fur babies they care for.
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December 2023 by Janet Tower
All the staff were kind, friendly and knowledgeable. Lulu was very nervous and they took special care of her. Of course, we love Dr. Amanda!
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July 2023 by Lynn Jacobs
Great friendly staff! Very personable, very compassionate with my dog. Always helpful, reasonable prices. I highly recommend!!
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April 2023 by Michelle Buhite
We have five cats and all have rec'd great care at the Animal Hospitable. Most recently we took in our barely-domesticated cat, and all the staff were very knowledgable and caring.
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May 2022 by Jarrod Etengoff
Death of a pet is inevitable , but medical negligence is inexcusable. Dr.Teresa provided zero medical options to monitor my cat’s mild CKD(chronic kidney disease)in July 2021 and died 4 days after she appeared Ill in Feb 2022. So shocked I probed the internet for timely treatments of CKD and the medical management was overwhelming (periodic urine analysis -periodic blood work.etc .).It is INEXCUSABLE that the internet provided better medical carethan Dr.Teresa!!!
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April 2022 by JMR
Awesome Vet. Animals come before money here.The owner and staff are polite, pleasant, caring, and devoted to the well-being of your pet. The owner is looking to retire and will be greatly missed when she does.
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March 2022 by S P
My Maltipoo will be 15 in April, so I’ve been to many vets. This is THE BEST! From the first phone call to the Veterinarian and tech: 5 stars.The most friendly, clean and thorough vet in western NY.
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March 2022 by Alicia Revere
The nurses and staff are very pleasant, but the vet has awful bedside manner. I found her to be callous and incompetent. After spending $500 at the office this week I am left with a diagnosis of "I don't know" and a cat still refusing to eat with no direction or follow up in regards to what to do next.
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December 2021 by Erik Josef Audare
I'm not usually one to write poor reviews, but I don't think this can go without saying.My mom's Yorkie had to be put to sleep after having an internal liver issue. He was internally bleeding. I showed up to comfort her and be there for, what we all know is, a traumatic event.She was in a recovery room which also doubled as the nurse station, I can only assume. My mother was on the floor crying into the caged space they had him in. There was a large dog recovering from surgery who looked med-dazed but also perturbed by what was happening 3 feet from his resting area. There were staff coming and going nearby, with no privacy.Once they knew she was euthanizing him, why they weren't put in a private room is beyond me.Ultimately she sat on a stool with him awkwardly in her lap in his bed while they did it. It all felt very unprofessional and utterly uncompassionate given we were not in a space where she could mourn and say goodbye. The dog recovering in that room obviously felt the distress, which can't be good for them. I sincerely hope this was an odd case but, needless to say, we won't ever return.
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December 2021 by Jeanne Chua
if you plan to schedule anything from them, make sure you have all a physical paper to prove that. DO NOT rely on them over the phone!!!!Dont tell lies, we send you all the documents needed and you gave us the assurance over the phone. nevertheless please DO NOT give your assurance over the phone if you cannot keep it.
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November 2021 by Laura Lopez
I can’t say enough about this office. I travel an hour to take my dog here because of the outstanding care and the office’s availability to take short notice appointments when you really need to get your dog seen. My dog had a serious grooming accident as a puppy and the office got me an appointment within the hour. My dog was cared for for over 4 hours into the evening and I had detailed instructions to go home with as well as a follow up appointment the next morning. My dog has since then had a couple scares (sprained leg, bee sting in the eyelid) and I’ve been able to get him in either next day or that week.You can also sign up for emails to let you know when vet services are due for your pet and they have online scheduling for appointments.
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October 2021 by Kathie Frier
I have been with this clinic and Dr. Teresa for three dogs and starting with my 4th over a period of 25 years or so. The clinic staff is always very knowledgeable and responsive. Dr. T. is an outstanding diagnostician and is very good about explaining treatment and expectations. I trust her implicitly with my dogs' well-being.
