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February 2024 by Cana A
Justin really took the time to help me out & go out of his way to make sure all my paperwork was in perfect form. I really appreciate this kind of customer service! He really went above and beyond like no other
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February 2024 by Hank Balling
Awesome staff!
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January 2024 by Renee Hayes
Jasmine was greatly helpful! This was my first time returning Amazon packages and I was so confused. But she was patient and helped me return all my packages. Very friendly and sweet! She was AMAZING.
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December 2023 by Wyatt Davis
Tried to drop off 2nd day packages at 425pm on the Saturday before Xmas. I get that 430 is posted as the last pickup until Monday but the pickup driver is just standing there still. And if it wasn't for the 2 employees talking to each other my 2 packages probably should have made it on that end of day. Absolutely ridiculous that due to those little dumb things instead of my packages being on the move at 430 Saturday they wont be on the move until Monday 745pm. Especially this time of year at least try to satisfy the customer.
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December 2023 by Malwina Lubonski
Worst UPS in the area. Slowest workers ever that don't know how to do their jobs efficiently. I waited in line for 20 minutes with only one person in front of me. 3 people were working in the store and 2 of them were chit chatting about a customer that just called for 10 minutes instead of helping the customers that were waiting in line. The older lady that works there seems very stressed and overwhelmed every time even when it's slow. Maybe it's the management and improper training but either way it's an unpleasant experience every time
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December 2023 by kay dee
Who are these people? I've been to this location twice, served by Jesstin both times. They were all super quick and very efficient. When I got there, it was quiet. As more people came, staff came out from the back instantly! They never keep you waiting if possible. If another member of staff doesn't know something, the others chip in to help without wasting my time waiting. If I forgot to give them the info they needed, they've retrieved the information quicker than I could have given it to them. They are super resourceful. I've watched big, husky, menacing figures walk in and instantly drop their guard because these people have a presence about them that's super inviting. They bring the delightfulness out of each person before they leave. They're not hiding; they really do give you their sincere best. This is super rare in western New York! I've only seen people like this a few times. Thank you for your professionalism, presence and not wasting my time.
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October 2023 by Joe Macaluso
Walked in with my package & they did all the rest. Made it easy and simple.
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October 2023 by Joshua Schrecongost
the three on shift oct 4 2023, roughly 5pm, went above and beyond for me,they essentially helped save me from being scammed. Thank you, UPS!
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July 2023 by Forest Lambert
Made an appointment for fingerprinting via the print and scan website. The site states that this is one of 3 ups store locations that do fingerprinting. Called ahead of time and was told to come in at 9am for my appointment. Showed at 9 and they said the person who does it (Brian) didn't come in until noon. Called back at noon and was told to call again at 2. When I called back at 2 they told me they don't do fingerprinting? What a waste of half of my day waiting around for this ups store or figure out what they do and don't do.Don't waste your time going here.
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July 2023 by Khabib N
always have their hands full and busyJob well done
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May 2023 by Aleks
Don’t want to go here anymore, multiple very unpleasant experiences with Laurie/Lauren that works there. Very unfriendly, just about rolls her eyes when you walk in. Very rude and full of attitude no matter how nice you try to be. Always rushing you like she’s annoyed that she has to work. She needs to either quit or get fired since her misery is unbearable.
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March 2023 by Jurel H.
Like other UPS stores, you can mail and even receive your packages. My visit today, was to return my DirecTV equipment. I didn't know what was all involved with this process. But the employee taking care of me. Explained things very clearly, and did a wonderful job taking care of things.
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March 2023 by Morris H.
I have used this UPS store on several occasions recently for Amazon return, direct UPS shipping and fingerprinting. They are absolutely fantastic. First class in every way. Courteous, knowledgeable, helpful. This is a well-staffed and excellently run store. I highly recommend this store.
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March 2023 by Mark M
Quick in and out, efficient and knowledgeable and friendly staff. What more can you ask for?! They also have a wide assortment of shipping supplies if needed.
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March 2023 by William v
Terrible customer service, take your packages else where - I've changed my review to 3 stars because the owner is a very sweet lady. Unfortunately certain employees are not trained in her ways.
