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February 2024 by zakaria Ahmed
Terrible experience from the African American man that checked me out. He wanted to charge me the cleaning fees sooo badly.
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January 2024 by Supreme Singh Master
The process took more than an hour. I rent trucks 4 times a year. It should be all in your computer by now.I will be looking for a more accommodating rental agency.
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January 2024 by Barry Mear
It served its purpose thanks
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December 2023 by Isheika Officer
I recently rented a vehicle from your company and unfortunately had a disappointing experience.Firstly, despite returning the vehicle earlier than initially agreed upon, I was overcharged. The final bill did not align with the estimated usage, and I feel unjustly billed for added charges that I should not have been charged.. I used less miles than was estimated and returned the vehicle with more than the gas I originally received as well as brought it back earlier than intended.Moreover, the customer service I encountered was in poor taste. I believe in fair and transparent transactions, and this experience has left me dissatisfied. I hope that future customers receive better service and more accurate billing.
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December 2023 by Mr. Jones
I really appreciate the customer service, I did shelf check out , and they assisted me with process . Thank you
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November 2023 by N Porter
I rented 12 reusable boxes. If you're moving skip the cardboard and get these heavy duty bins. They are very durable and stack well.Gentlemen at the counter was very helpful and extended my rental to another day to prevent me from racking up late charges. Will definitely revist this location again. Nice.
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November 2023 by Wayne Richards
While the checkout person was quick, polite and efficient the return was problematic.Although I broom swept the truck, I was charged a $30 cleaning fee. Upon speaking with the Manager, a Ms. Touissant, she was quite short and informed me that I should have hosed / washed the inside of the vehicle. While, I do not recall transporting any liquids something did indeed spill and upon broom sweeping there was a little residue. But $30 dollars was not warranted, nor was the attitude displayed by the MOD.
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November 2023 by Marc T
My overall experience was excellent. The location was accessible and parking was available.
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October 2023 by Nerlande Noel
By all means stay the hell away from this unorganized worse customer service place. The workers seem to not know what they are doing. They brush you off. Not enough staff to assist. And it's not a smooth process at all. Go to another location. Huge regret coming here. Corporate needs to evaluate this store.
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September 2023 by rita williams
Store was to open at 7:30, 8:00 and no one was there and I had to do self check out which can be frustrating. In this case I could have returned it last night. Very unprofessional
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September 2023 by Krstl Cstrn
Excellent customer service. I highly recommend this place, they go above and beyond helping customers!
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August 2023 by Tom Walters
Worst experience of my life. People in the front office were nice, whoever the guy helping customers in the back needs to be terminated. Claimed we “disrespected” him after he ripped our paperwork out our hands. He didn’t like people talking back to him, and kept making racial slurs at my girlfriend and I. Didn’t help me hook up to my trailer. He told me “I could do it myself” and walked back inside the building. Management eventually had to come out after 10 minutes of us screaming at each other. He would not leave me alone. The manger had to take the yard worker away and finish helping me. The worker in the yard also tried blocking us in once we were hooked up to the trailer and tried leaving, but we were able to maneuver out. All on camera. Do yourself a favor and stay far far away from this place and UHaul in general. Absolute nightmare and will be contacting HR
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July 2023 by Clarnise White
The gentleman at the desk with the locks was so pleasant and went above and beyond to assist me. I’m sorry I didn’t remember his name but he made my day!
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July 2023 by Lauren Media Group
UnProfessional people. No customer service skills at all. Will NEVER rent from this location and probably U-Haul again. Check engine light on. Horrible service.
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July 2023 by Cal Nwabudu
Good services from front desk to equipment handler.
